Visitor Chat Reviews 23

A special thanks to our account manager Clare Cody for always taking the time to answer any questions we have and helping us throughout our Journey. We wish you good luck and we a hope to work with you guys for many more years 🤝

Danish Taqwa
CARS IN MK LTD

Ellis went out of the way to help, couldn't be more grateful! Thank you so much 🙏

My business has seen a great benefit from the visitor chat service over the last two years and there have been a number of sales that have been a result from initial enquires through the online chat service. The support from my account manager Evalyn has always been fantastic, I can wholeheartedly recommend visitor chat to any car dealer.
Dan @ Forza Clienti Limited

Nice little 1/4 check up, offered chat on social media platforms

Was abroad and had a call from Chris some 2 hours ago today who was the most rude and impolite individual I’ve ever had the misfortune of speaking with.
I’ll be following this up when I return from holiday with the directors of this business.

Lovely service from Phoebe and the team at visitor chat. Thank you

Great experience working with Hannah and the team, I have been a customer since 2017 and continue to expand and develop our business as the range of products offered expand

Firstly I suspect there’s some underlying corruption with this system. Ever since I’ve used it on a couple of occasions I’ve been receiving scam phone calls and a scam emal making out it’s the dealer. Offering discounts on the car etc. This platform was the only system that knew my email address phone number and the car i was enquiring about. The scam emsil actually arrived two days after I used visitor chat asking if I receivers their first email and if I was still interested in the car.

So far, so amazing... It's relatively early days in the business relationship, but so far I cannot fault the product or service, from both the operators who help with the chat and the admin and account support who have allowed me to get more involved than is required. (Something I think is brilliant, as I am one of those annoying SBO's who likes to get know everything there is about a 3rd part service provider.)

Genuinely impressed, thank you to Ellis (and others) but to Ellis for her support in getting us and myself to the point we are today.

I’ve had the pleasure of working with Jade Hyson through VisitorChat , and I can confidently say she’s been incredibly helpful and professional. From the very beginning, Jade demonstrated a deep understanding of our needs and provided clear, prompt, and friendly support every step of the way. Whether it was assisting with setup, answering questions, or offering suggestions to improve our experience, she always went above and beyond. Her responsiveness and attention to detail made a noticeable difference, and it's clear she genuinely cares about delivering excellent service. I highly recommend Jade to anyone looking for knowledgeable and reliable support.

Very quick and efficient response to my request and followed up with updated as and when needed.

I have been a client of VC for a number of years. The set up process was easy,never experienced a service outage with them and the leads come through both from client and candidate side in a tidy format with all the questions I need answered. It saves me time and makes me accessible 24 hours a day from candidates.

WITHOUT THIS CO WE WOULD MISS SO MUCH BUSINESS THE AMOUNT OF CALLS WE GET AFTER HOURS THAT ARE ANSWERED ALLOWING US TO CONTACT CUSTOMER FOLLOWING DAY

Weronika our account manager has done an amazing job in keeping us happy with their services. keep up the great work and thanks for your support

Jade is Awesome and I would highly recommend Visitor Chat.

Fantastic service.

Visitor Chat System working really well on our website - helps get information from customers and making that initial contact feel personal

We have been thoroughly impressed with Visitor Chat since implementation. From the very beginning, the account management has been exceptional—supportive, responsive, and proactive. The setup process was simple and seamless, with the team always on hand to assist. Nothing has ever been too much trouble, and any issues or questions have been resolved quickly, often within just a few hours.

As for the product itself, it has far exceeded our expectations. Compared to our previous online chat solution, we’ve seen a significant improvement in both enquiry volume and conversion rates.
The chats are efficient, professional, and highly effective at generating high-quality leads—something our team has noted consistently. One of the most valuable aspects has been the ability to engage with customers outside of regular business hours, providing a reliable point of contact for website visitors at any time of day.

Overall, Visitor Chat has been a fantastic addition to our business. The service and results speak for themselves, and we wouldn’t hesitate to recommend them to any company looking to strengthen their online customer engagement and boost lead generation.