Vista Insurance Brokers Ltd Reviews 

114
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We have had the pleasure of working with Vista Insurance on a B2B level, and every matter they handle is dealt with professionally and resolved within a very short period of time. Their communication,... See more

Company replied

Rated 5 out of 5 stars

I transferred the brokerage of my policy from my existing provider as all I seemed to get was an annual renewal and demand for payment. Now with Vista and Dominic Worth, I get what I expect a broker... See more

Company replied

Rated 5 out of 5 stars

I have been a landlord for the last 7 years and I am a member of the NWLA. Through this membership I have arranged my landlords insurance with Vista. They have offered an excellent product at a good p... See more

Company replied

Rated 1 out of 5 stars

My claim was rejected using a broad “War” exclusion, even though I couldn’t attend due to a flight cancellation—which defeats the purpose of ticket protection. They state a 20 business-day han... See more

Company replied

Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Insurance Agency

Written by the company

We are an independent, management owned, growing and ambitious brokerage, ready for your business. Pre-empting your challenges, protecting your assets and shielding you from risk, now and for the future. Specialising in business insurance we have a highly experienced and dedicated team for a variety of sectors on hand to advise you, whatever your need, whatever your risk. We understand you don’t want to be dealing with insurance, you want to be running your business. That’s why we take the burden away from you, manage it all and ensure you’re protected. Our full, wraparound services include review, advice, renewal, claims handling, and ongoing support with all aspects of your insurance – a one stop shop for total protection, and peace of mind. We always have an eye on cost, and keep your spend under tight control, protecting your balance sheet, and ensuring you don’t shell out when you don’t need to. We support every client. You should be comfortable with every aspect of your insurance. We won’t baffle you with jargon, sell you something you don’t need or make getting in contact difficult. No matter who you are or the size or your business we’re here to support you, 100%.

A True Advisory Partner

Written by the company

We take time to understand your risks and support you long term.

Contact info

Protect Your Business with Vista

Speak to our experts for tailored insurance solutions

4.4

Excellent

TrustScore 4.5 out of 5

114 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(114)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

A Bunch of scammers it’s been since…

A Bunch of scammers it’s been since April that I’ve been dealing with this so called insurance company. They owe me money and won’t refund me. I’ve been dealing with a situation. I decided to tell them early so another person can have the benefit of going to the hunger games show. BUT no these good for nothing thieves want me to wait till December so they can swindle me more than they already have. When I call them the receptionist says they’re are on the phone . Why are you always on the phone. They disappear for a month then come back bringing bad news. I want to move but they won’t let me. They’ve even convinced the bank to not help me. My own bank won’t even help me. What’s the point of insurance if the insurance company can’t even do what they’re supposed to do . I’m not asking for £20,000. I’m only asking for this situation to be done with. I feel like they want me to go to the show regardless of my situation. I will not accept this. And if I have to go the legal route then so be it

April 5, 2025
Unprompted review
Vista Insurance Brokers Ltd logo

Reply from Vista Insurance Brokers Ltd

Thank you for sharing your concerns. We are sorry you are not satisfied with the service you have received.

We can confirm that your complaint was formally raised with the insurer/loss adjusters on the 11th. On this basis, they have up to 5 business days to acknowledge your complaint.

A senior member of our team will contact you in the meantime to discuss the matter and how we can try and resolve it.

Yours sincerely
Vista Insurance Brokers Ltd

Rated 5 out of 5 stars

Excellent service & price

Vista insurance was recommended to me by a colleague. I’m glad I contacted them as not only were they super helpful, I saved a huge amount of money on like for like insurance for my small business.

March 17, 2025
Vista Insurance Brokers Ltd logo

Reply from Vista Insurance Brokers Ltd

Thank you for your review!

Rated 1 out of 5 stars

Do not waste your money on ticket protection with Vista

Do not waste your money purchasing ticket protection (theatre) if Vista is involved.

On the surface Vista were incredibly helpful, but after a couple of weeks of stringing me along with one narrative, they let me down at the eleventh hour leaving me with no chance of re-selling or re-scheduling my tickets.

It seems either Vista, or the insurance company they partnered with, used deliberate delay tactics to deny my claim. Not a transparent nor trustworthy.

October 24, 2024
Unprompted review
Vista Insurance Brokers Ltd logo

Reply from Vista Insurance Brokers Ltd

Hi Alex,

We're sorry to hear you are unhappy with our service on this occasion. Your claim and complaint has been passed to the underwriter/insurer and they will respond within their agreed timeframe. We'd appreciate your patience as the claim is very recent and needs to be reviewed.

If we can be of any further help please do not hesitate to contact us directly.

Kind regards

The Vista Team

Rated 5 out of 5 stars

Great help where others failed

I really appreciated the help and advice provided by Vista to secure a solution where others could not. Thank you.

August 24, 2024
Vista Insurance Brokers Ltd logo

Reply from Vista Insurance Brokers Ltd

Thanks for your review Emily, glad we could help!

Rated 5 out of 5 stars

Thoroughly recommended

Vista have arranged the insurance cover for my FHL for a number of years now.

Kevin is always friendly and helpful and very responsive to questions and comments.

August 28, 2024
Unprompted review
Vista Insurance Brokers Ltd logo

Reply from Vista Insurance Brokers Ltd

Thanks so much for your review!

Rated 5 out of 5 stars

Fabulous, Fabulous, Fabulous!!

Have nothing but praise for Kevin and the team at Vista.
Amazing Customer Centric business - easy and pleasant to deal with, professional, reliable and highly competitive for Guest House Insurance.
When we did have a flood, the claim process was handled swiftly, empathetically and was totally painfree.
We have been using Vista for the last 7 years and can thoroughly recommend their services and particularly Kevin.
I know Kevin "has our back" and he cares! He is honest, personable, knowledgeable and I would not go anywhere else.
Give Kevin a call NOW!

August 28, 2024
Unprompted review
Vista Insurance Brokers Ltd logo

Reply from Vista Insurance Brokers Ltd

Thanks so much for your review!

Rated 5 out of 5 stars

Highly Recommend

I read all the good reviews, initially via the Holiday Let Hosting Group on Facebook, where a lot of hosts recommended Kevin and Vista Insurance. From the initial chat to the quote and becoming a client, I have been very impressed. I have had several queries since taking out the insurance and Kevin has responded and clarified promptly, even at weekends and in the evening and this high level of service is so appreciated. I would have no hesitation in recommending Kevin/Vista Insurance.

August 25, 2024
Unprompted review
Vista Insurance Brokers Ltd logo

Reply from Vista Insurance Brokers Ltd

Thanks so much for your review!

Rated 5 out of 5 stars

Very personable with the agent came…

Very personable with the agent came across friendly , knowledgeable and trust worthy and not as a huge coperation. Also I did shop around and they were definitely reasonably priced for the level of cover provided.

March 26, 2024
Vista Insurance Brokers Ltd logo

Reply from Vista Insurance Brokers Ltd

Thank you for your 5-star review!

Rated 5 out of 5 stars

Helpful, thorough and efficient

Really helpful, worked hard to ensure we were getting the best products, managed efficiently, and to make sure we fully understood everything.

April 1, 2024
Vista Insurance Brokers Ltd logo

Reply from Vista Insurance Brokers Ltd

Thank you for your 5-star review!

Rated 5 out of 5 stars

Excellent service

Excellent service fully recommend Vista. Very quick responses to every email, options offered, best value offered. Kevin, the broker was so good to deal with, I have already recommended Vista to others, thank you!

March 14, 2024
Vista Insurance Brokers Ltd logo

Reply from Vista Insurance Brokers Ltd

Thank you for your 5-star review!

Rated 5 out of 5 stars

Excellent

Excellent, speedy response and clear instructions

March 1, 2024
Vista Insurance Brokers Ltd logo

Reply from Vista Insurance Brokers Ltd

Thank you for your positive review!

Rated 5 out of 5 stars

Superb service

Superb service

February 19, 2024
Vista Insurance Brokers Ltd logo

Reply from Vista Insurance Brokers Ltd

Thank you so much for your review, we really appreciate your feedback!

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