It was simple to upload my own brand image to create the perfect products to support my small business. The site is easy to navigate. The shipment arrived within 3 working days of submitting the order... See more
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Would have been perfect, but... It broke within an hour. I made a lovely calendar, great quality, nice photos, really good software, everything was fine, speedy delivery, I hung it on the... See more
Company replied
I bought kraft paper business cards and I'm very happy with the result! Good price, quick delivery and top quality. Would definitely buy again.
Company replied
Such an easy Interface to use. Fast delivery. And amazing print quality. Mot my last time ordering from them!
Company replied
Company details
Written by the company
A VistaPrint ajuda as pequenas empresas a se promoverem eficazmente. Crie e encomende materiais de marketing impressos, placas empresariais e produtos promocionais diretamente a partir do seu escritório. Satisfação absolutamente garantida.
Contact info
United Kingdom
- vistaprint.pt
4.5
Excellent
963 reviews
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Super expensive
Super expensive (+200€ for a 110 pages album). Then they deleted my review in their website complaining about the price.
February 4, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from VistaPrint PT
Esperamos que tenha chegado no prazo; se você escolheu a entrega em 10 dias úteis, então chegou no prazo, mas se desejar, podemos verificar, basta responder ao nosso e-mail com mais detalhes.
Not possible to add NIF and difficult customer service
As a company in Portugal it is a requirement to add a NIF to invoice. The company NIF is stored in the vistaprint account details, along with the company name and address etc, so it should be easy to put on the invoice. When an order was placed, the NIF was not added to the invoice, making the accounting difficult. When contacted, Vistaprint refused to amend the invoice, and said that they are "not legally required" to do that. Regardless of whether they think they have an obligation, isn't it just good customer service to try and help?
EDIT: Vistaprint are still unwilling to put the NIF on the invoice. They say it is not possible, but my accountant disagrees. It is something that they update all the time. Anyway, thanks Vistaprint!
November 3, 2025
Unprompted review
Reply from VistaPrint PT
Thank you for taking the time to share your feedback with us. We understand how important it is to have your company’s NIF displayed on your invoice for accounting purposes, and we’re sorry for the inconvenience this has caused. Please allow us to further check and confirm this on our end. We’ve also sent a separate request to obtain your order number and the email address associated with your account so we can review the details more accurately and see how we can best assist you.
We truly appreciate your patience and understanding while we look into this matter.
Easy to use uploading and creating
Easy to use uploading and creating, swift printing and despatch and arrived early! Great work VistaPrint!
October 14, 2025
Reply from VistaPrint PT
We’re thrilled to know your experience was smooth from start to finish, from uploading and creating to the swift printing and early delivery. Your kind words mean a lot, and we’re delighted to have met your expectations.
Superb service speedy shipping
It was simple to upload my own brand image to create the perfect products to support my small business. The site is easy to navigate. The shipment arrived within 3 working days of submitting the order, super fast shipping and at no extra cost! The product was great quality and i would certainly recommend Vista print to other.
September 22, 2025
Reply from VistaPrint PT
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found it easy to upload your brand image and create products that support your small business. It’s great to know you enjoyed the quality, fast shipping, and smooth ordering experience, that’s exactly what we strive for. We truly appreciate your recommendation and look forward to helping you with your next project.
Reply from VistaPrint PT
Thank you for your review submission. We're happy you're pleased with the order and the service you've received. We look forward to doing business with you again.
First pen order was a disaster
First pen order was a disaster, the print was completely messed up, but customer service quickly sent a corrected version.
Then I ordered a personalized notebook, which also turned out terribly, it arrived scratched, stained, etc. After that, I gave up and asked for a refund.
April 3, 2025
Reply from VistaPrint PT
We appreciate you sharing your experience with us through your review. Furthermore, we apologize for the issues you experienced with the pens and notebooks. We want to assure you that these issues aren't typical for our standard of quality. Nonetheless, we are pleased to see that a resolution was provided for the issues. We trust that was helpful to you and hope to have the opportunity to serve you better in the future.
The quality was not what i expected
The quality was not what i expected. I made custom cups to give away and i will be throwing them out. They look like a sticker with different shades of blacks
March 27, 2025
Reply from VistaPrint PT
We’re truly sorry to hear that the quality of your custom cups did not meet your expectations. We understand how disappointing it must be, especially when these were intended as thoughtful giveaways. The issue with the print looking like a sticker and the inconsistency in black tones is certainly not the standard we aim to deliver. We’ll be reaching out to you via email to discuss this further and find a resolution.
More information about paper thickness
More information about paper thickness, the cards I ordered were thinner than expected. Otherwise, order received earlier than expected which is good. Colours ok.
January 21, 2025
Reply from VistaPrint PT
We're sorry for the disappointment with the thickness of the flyers. Your satisfaction is our number one aim, so it saddens us that we did not meet your expectations. Because the flyers did not fully meet your expectations, we took the necessary actions to make this right, and you should be receiving an email shortly with the details. We appreciate you taking the time to share your feedback. Feel free to contact us for any additional assistance.
The flyers look amazing
The flyers look amazing, good paper quality, print quality is very sharp. Colours pop.
Very happy with the result
January 20, 2025
Reply from VistaPrint PT
We appreciate your review and are happy to hear that you love the flyers.
Would have been perfect
Would have been perfect, but...
It broke within an hour.
I made a lovely calendar, great quality, nice photos, really good software, everything was fine, speedy delivery, I hung it on the wall.
It fell off, ripped the paper. Totally useless.
Then I got an email from Vistaprint asking me to show them what happened and promising they'd see what they could do to fix it. So I sent them an email, with an attached video, and never heard back. So I guess my broken calendar will just have to stay broken.
UPDATE; they're sending a replacement. Not sure that's going to help, at least not in the sense that the design is fundamentally flawed, but it's a kind gesture nonetheless.
January 7, 2025
Reply from VistaPrint PT
We sincerely apologize for the inconvenience you’ve experienced with your calendar. We understand how disappointing it must be, especially after all the effort you put into creating it. Please rest assured that we’ll be reviewing your email shortly, and our team will be in touch with you to resolve this issue as quickly as possible. Thank you for your patience, and we’ll ensure that we take care of this for you.
15 days to move a project to print and…
15 days to move a project to print and zero explanation
December 15, 2024
Unprompted review
Reply from VistaPrint PT
We sincerely apologize for the inconvenience you've experienced with your PCV Sign and Stickers order. We understand how frustrating it can be to not receive your items, especially without any communication. Allow us to check this for you. Upon checking, a shipment label has been created, although there is no information indicated yet. We've sent a separate email with more details on how we can further assist you with your concern. Once again, we sincerely apologize and highly appreciate your patience with the current delay on your order.
As you can see from the copy/paste from…
As you can see from the copy/paste from the UPS tracking page, the package has been in Leiria for 9 days - since 9th December.
I can see no understandable reason for this unwarranted delay, I am hoping to give this as a Christmas, but time is of a concern.
Label Created
Netherlands
12/05/2024, 6:34 P.M.
Past Event
We Have Your Package
Eindhoven, Netherlands
12/05/2024, 8:50 P.M.
Current Event
On the Way
Delay
Leiria, Portugal
12/09/2024, 4:25 P.M.
December 5, 2024
Reply from VistaPrint PT
We truly apologize for the delay in the delivery of your notebooks and deeply regret any inconvenience this may have caused. We understand how important it is to receive your order on time, particularly during the holiday season, and we are committed to addressing this issue promptly. Upon reviewing your order, we see that your parcel was shipped from our facility on December 5. Unfortunately, the UPS tracking system shows a status of "On the Way Delay" in Leiria, Portugal, with no recent updates. While this delay is beyond our control, we take full responsibility for ensuring your order is fulfilled in a timely manner. To that end, we have reported this issue to our shipping team for further investigation. As part of our commitment to resolving this matter, we have processed a free replacement order for your notebooks using the fastest delivery method available. Your order number will remain unchanged, and once your package is shipped, you will receive an email with a new tracking number for your convenience. We sincerely hope this resolution meets your expectations, and we appreciate your patience and understanding.
Outstanding service always on point…
Outstanding service always on point quick delivery and very affordable prices
November 25, 2024
Unprompted review
Reply from VistaPrint PT
That's wonderful to hear. We appreciate and value your business.
I ordered flyers and they are…
I ordered flyers and they are brilliant. Thick and the colour is perfect
October 18, 2024
Reply from VistaPrint PT
We’re thrilled to hear that you were pleased with the color printing quality and paper thickness of our flyers. Our goal is to provide an exceptional shopping experience, and we’re delighted to know we met your expectations.
Good price, quick delivery
I bought kraft paper business cards and I'm very happy with the result! Good price, quick delivery and top quality. Would definitely buy again.
October 21, 2024
Reply from VistaPrint PT
Thank you for sharing your positive review with us. We look forward to doing business with you again soon.
VistPrint Sucks
I ordered a small order of bumper stickers and was told delivery would be 10 days. On day 11, my order still showed "in progress" on their site so I called them. They said there was a delay in production but they were adding expedited shipping and the new deliver was 7 days later. 8 days later and order still shows in progress so I called again. Person said it's in progress, and doesn't show delay, even thought it ws past the delviery date. Then I get n email from the p[erson I was chatting with in customer service saying that they was an issue with bumpersticker prodcution going back7 weeks and there is a backlog of over 450 orders. That I may still get mine on time (which is impossible since the deadline already passed) and explaining that if I don't get it on time, I now know the reason. How TF does that help me? No new delivery date, not information about whether or not the production problem is fixed. I missed my deadline and they never called or emailed to let me know what the issue was. Will NEVER use VistaPrinta again. The worst.
UPDATE: their reply to this post is exactly what I was told by both customer support staff: “they are escalating and I will get the order as soon as it’s done”. But not date, no specificity, ability to commit to actually delivering my order. They have no idea where my order is in production and they don’t address that there was a 450 order backlog from April that I only found out about by contacting customer service. Otherwise, there would be no communication or update. The worst!
May 20, 2024
Unprompted review
Reply from VistaPrint PT
We appreciate the effort you put into writing a review and providing feedback on your Bumper Stickers. Upon checking, they are still in production, and there may be a delay. We have escalated this to our production team to ensure they are delivered as soon as possible. We want to ensure your satisfaction and have taken the necessary action on your order. You will be receiving a confirmation email with more details. We hope this will not deter you from using Vistaprint in the future.
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