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Vistry Reviews 284

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the service, citing a lack of responsiveness and poor aftercare, which they described as a "joke" and "appalling." Reviewers frequently encountered issues with the quality of work, including shoddy workmanship, unfinished repairs, and numerous snags that were not properly addressed, leading to stress and mental exhaustion. The customer service was consistently criticized for being unhelpful, with reports of unreturned calls, missed appointments, and a general lack of accountability. However, some customers also noted positive interactions with specific staff members, praising their professionalism, helpfulness, and dedication in resolving issues and providing updates. A few other people also felt that the quality of their homes was great, with some even stating they would buy from the company again.

What people talk about most

Service

Customers had negative experiences with service, expressing extreme disappointment with the level of... See more

Staff

People report ambiguous experiences with staff, with many customers praising specific individuals for their... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting poor grievance culture... See more

Quality

Consumers express significant dissatisfaction with the quality of new builds, citing numerous defects and... See more

Location

Reviewers highlight ambiguous aspects of location, with some customers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Learn to listen to the local residents about their concerns about the affect their building plans might have on local areas. ie traffic, doctors ,hospitals, flooding, sewage, wildlife, all of which se... See more

Rated 1 out of 5 stars

Waited 8 months after original build complete date for property to be finished. There were multiple delays due to poor quality work meaning work then had to be redone. Builders would give you false up... See more

Rated 1 out of 5 stars

If I could give 0 stars I would! Save yourself the time and stress and buy from another builder. We have previously brought from Bellway who were a dream compared to Bovis/Vistry. The build and afterc... See more

Company replied

Rated 1 out of 5 stars

Refuse to repair or maintain roads on my new build estate despite serious and dangerous damage. Will not respond to any complaints other than to say ‘You can’t prove your vehicle damage was due to u... See more

Company replied


Company details

  1. Construction & Manufacturing

Written by the company

Vistry group PLC - Quality build and design in the UK


Contact info

1.7

Bad

TrustScore 1.5 out of 5

284 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Evicting a well loved cafe

Evicting a well loved cafe before they even have planning permission. Closing an airfield including its use by emergency services. Terrible company with terrible comms

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

Vistry are Bullies

Forcing the closure of the popular Nottingham City airfield without even having planning permission for their development of over 1000 houses. Not only are they putting a dent in the future of STEM education in the region, and removing a valuable hub in the region… they are planning on building on a sit full of pollution and ‘forever chemicals’ left from the airfield’s history as a WW2 air base. Complete disregard for the thousands of people who use this airfield for business and pleasure.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

Building on toxic land?

Why would you build on Tollerton Airfield, potentially unearthing dangerous and toxic materials from its use as a military airfield in WW2? You’ve pushed businesses out when you don’t even have planning permission. Terrible.

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Community Destroyers. Not Developers.

Looking for a builder who truly embodies the phrase "community spirit"? Look elsewhere. Vistry's acquisition and closure of Nottingham City Airport is a masterclass in how to alienate an entire town. They've effectively said, "Your jobs? Irrelevant. Your local businesses? Collateral damage. Your children's connection to a historic WWII site? Who cares? Your protests? Noise." When the press inquired, they were likely met with a beautifully crafted statement that said absolutely nothing. If you value your community, your job security, your children's heritage, and a developer with even a shred of social responsibility, then Vistry Homes should be at the very bottom of your list. Their actions are a stark reminder that some companies only see cash signs, not people.

May 13, 2025
Unprompted review
Rated 1 out of 5 stars

Stripping areas of their assets /…

Stripping areas of their assets / resources. Tollerton Airfield provides an area for the people of Nottingham to learn to fly. It provides business / employment for local people. It provides a free place for children to explore with parents whilst allowing their imagination and future prospects to be nourished.
Building on Tollerton will not only strip the local population from a vital current and future asset but also that of the wider UK.
Vistry group have a moral responsibility to protect these assets and not be building on these sites.
Closing business to create a better planning application is morally wrong and will not benefit the local population.
Your replies to these messages are very generic and don’t address the issues at hand. Regardless of if this was your plan to do this build, the fact that you ever had the intention to take this action when you purchased the airfield is simply wrong and you should be ashamed of your actions! Pick better sites and those that have little impact on the UK and its local residence! Airfields are vital uk assets that once you destroy are not replaced and need protecting for current and future generational use.
There is lots of opposition to this plan and it is growing as more become aware of your intentions .

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Good product with good people

Good product with good people
Thank you

May 8, 2025
Unprompted review
Vistry logo

Reply from Vistry

Hi Gareth, thank you for taking the time to leave us a review. We appreciate your comments and are thrilled to hear you had a positive experience with our product and team.

Rated 1 out of 5 stars

Typical large corporation BULLY

Typical large corporation BULLY, distroying smaller businesses at Tollerton airfield.
I hope all your plans are rejected and you fall flat on your face.
Disgusting company

May 3, 2025
Unprompted review
Vistry logo

Reply from Vistry

Hi Richard, We understand your frustration and appreciate you taking the time to share your feedback. We continue to work closely with all stakeholders in connection with the Sustainable Urban Extension at Gamston, of which Tollerton Airfield forms part of. In particular, we are working closely with the Lincolnshire and Nottinghamshire Air Ambulance to maintain a safe landing site to ensure that the service can continue during the initial phase of the development. We will continue to work alongside Rushcliffe Borough Council and has consulted widely with the local community.

Rated 5 out of 5 stars

Despite the outcome of other people’s…

Despite the outcome of other people’s properties, my experience with this company have been nothing but outstanding, my property was to the standards that I expect for my first home, I couldn’t be more pleased with the efforts put into details around my house

April 15, 2025
Unprompted review
Vistry logo

Reply from Vistry

Hi Amy, thank you for your taking the time to leave a review. We appreciate your kind comments and are glad to hear you had a positive experience with us. It's wonderful to know that you were pleased with the quality of work on your first home. We strive to provide exceptional service and attention to detail for all our clients, and we're delighted that we met your expectations.

Rated 5 out of 5 stars

Vistry have been helpful

I have a Bovis home that had several issues when new. Most recently, I have been impressed with the customer service from Vistry. My home is under the Vistry Northern Home Counties region and I have dealt directly with Mandy and Sandra Washbrook who have always taken time to help. Their responses have always been professional and issues are resolved quickly.

April 14, 2025
Unprompted review
Vistry logo

Reply from Vistry

Hi Mark, Thank you for taking the time to share your positive experience. We are delighted to hear that you have been impressed with the customer service you have received from the Vistry Northern Home Counties region. It's wonderful to know that Mandy and Sandra have been so helpful and responsive to your needs. We appreciate your kind words and will share your feedback with the team.

Rated 1 out of 5 stars

I read bad reviews

I read bad reviews, and try not to believe them. But, this is what happens, I ignore the bad reviews and other people telling me Bovis homes are bad, and when I buy one what do I experience. POOR QUALITY HOMES. Poorly constructed, they get any one they can to work on the houses, cheapest labour possible (probably). The house are poorly finished and the specifications of the house is poor standard as well. I mean they are making a lot of money here. We now have a warranty issue, guess what, they tell us to go to nhbc. nhbc say the issue is not covered in their policy. They are saying poor installation of any thing in your house is not covered unless it fails within the first 2 years. Hang on?! you did not build my house properly, its faulty installation, and your saying your not taking responsibility! Terrible!

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

They are absolutely the worst builder…

They are absolutely the worst builder out there ,changed their name from bovis to vistri to hide just how bad they are . Have waited 12 years for them to finally make a start in putting our house right .sewage constantly flowing into the house .pipework condemned ,holes cut into the walls and left for years .they only painted the squares they cut out so now we have a patchwork quilt house ,still toilet in main bathroom not functioning.gardens been dug up and totally destroyed.if you want evidence of bovis homes / vestri houses before you buy come and visit our disgusting 4 bed detached house built by these cowboys been going on since 2013

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service has been excellent…

Customer service has been excellent with Vistry, Amy who has dealt with my calls or emails has always been very efficient and followed up on any snags I have raised. Always pleasant and polite.

March 12, 2025
Unprompted review
Vistry logo

Reply from Vistry

Good Morning, We appreciate your kind words and are thrilled to hear about your positive experience with our customer service team. We strive to provide excellent service to all our customers, and we're delighted to know that Amy has been so helpful and efficient in addressing your concerns.

Rated 1 out of 5 stars

Proper British pleasure pursuits are being threatened byTHIS careless housing developer!

The Air ambulance, the police, the public and several aviation businesses use Nottingham City Airport at Tollerton to relax, refuel and train. Many go on to fly with international airlines. Once an airport is closed, they don't get replaced. So, where will our young people train to be pilots? What opportunities are we creating for them? The emergency services use it to refuel helicopters between flying critical patients to QMC! It is cruel that VistryGroup are forcing lifestyle businesses to leave Nottingham City Airport. Just so they can claim it is brownfield and build on it. They don't have any planning permission to do that yet. Let's hope they don't get it and the airport is left alone to thrive for generations to come! Build somewhere else! Build anywhere else! Build around it! You don't need to build on a popular airbase with runways and a quirky British cafe!

March 11, 2025
Unprompted review
Vistry logo

Reply from Vistry

Good Morning Josine, Thank you for taking the time to leave us a review. The site at Tollerton is part of the land allocated for development and has been since 2014. Vistry has continued to facilitate the operation of Tollerton Airfield since it purchased the site in June 2022. Vistry continues to work closely with all stakeholders in connection with the Sustainable Urban Extension at Gamston, of which Tollerton Airfield forms part of. In particular, Vistry is working closely with the Lincolnshire and Nottinghamshire Air Ambulance to maintain a safe landing site to ensure that the service can continue during the initial phase of the development. We will continue to work alongside Rushcliffe Borough Council and has consulted widely with the local community.

Rated 1 out of 5 stars

Bad practices

Greedy developer forcing small business to close and destroying our heritage and amenities for future generations with the closure of Tollerton airfield without planning permission even being approved for their housing estate of low quality overpriced box homes.

March 8, 2025
Unprompted review
Vistry logo

Reply from Vistry

Good Morning Dave, thank you for taking the time to leave us a review. We understand your frustration and disappointment regarding the developments at Tollerton airfield and we value your concerns. We continue to work closely with all stakeholders in connection with the Sustainable Urban Extension at Gamston, of which Tollerton Airfield forms part of.

Rated 1 out of 5 stars

JUST BAD

Really bad company forcing businesses of land before they even have planning person.
They don't care about the life's and history they are destroying and from the looks of things this isn't the first time.

March 8, 2025
Unprompted review
Rated 1 out of 5 stars

"They know the price of everything and the value of nothing"

Immoral company forcing an essential local airfield to close. They are forcing people out of work and removing essential infrastructure for emergency services. They have no mind for the potential loss of future pilots, loss of wildlife habitat or the historic significance of this site. They don't even have planning permission to build their housing!

All in the pursuit of profit.

March 8, 2025
Unprompted review
Vistry logo

Reply from Vistry

Hi Rowena, we understand your frustration and appreciate you taking the time to share your feedback. We continue to work closely with all stakeholders in connection with the Sustainable Urban Extension at Gamston, of which Tollerton Airfield forms part of. In particular, we are working closely with the Lincolnshire and Nottinghamshire Air Ambulance to maintain a safe landing site to ensure that the service can continue during the initial phase of the development. We will continue to work alongside Rushcliffe Borough Council and has consulted widely with the local community.

Rated 1 out of 5 stars

They only care about profits

They only care about profits. Couldn't care less on the standards of the houses

February 21, 2025
Unprompted review
Vistry logo

Reply from Vistry

Hi Shane, we understand your frustration and apologise that your experience did not meet your expectations. We value your feedback and will use it to improve our services.

Rated 1 out of 5 stars

MAJOR water damage in NEW HOUSE

I’ve recently moved into a new build property built by vistry group in Bedworth, Warwickshire.

I’ve lived here since early January 2025 and after only 2 weeks of moving into the property we had a MAJOR water leak in the bathroom upstairs under the shower, this was confirmed by a professional plumber & he stated that a main pipe which carries the used shower water wasn’t connected which was a fault of the plumbers hired by vistry group & this consequently after being used flooded the bathroom & all of the surrounding areas including the carpet in the bedroom next door and the carpet on the landing, not only upstairs but the water leaked through the living room ceiling and flooded my living room, damaged my sofas & tv but most of all it damaged the expensive flooring which I had paid £2,200 for just 2 weeks prior to be fitted with invoice to prove.

For the last 6 weeks I’ve relentlessly chased vistry group for answers and compensation for the damage their plumbers poor workmanship has caused in my new home, I’ve been passed from person to person with no one providing any clear answers or solutions to the permanent damage caused, not once has any management contacted me to help resolve this matter but instead I have evidence of COUNTLESS calls which I’ve made myself to get answers, the managers now don’t answer my calls as if they know it’s me so want to avoid me and avoid paying for the repairs.

For the last 6 weeks my life has been a massive stress and misery and this is all down to vistry group, I even stated to them that I have 3 very young children of which 1 is vulnerable due to learning difficulties, not only this but I’ve been paying full rent for a new build house damaged by water down to lack of due diligence from vistry groups employees.

The group sent someone out 2 months after the date of the flood to assess the damage, by then the carpets had been dried aswell as all other items of furniture and they acted surprised as to where the damage was? Yet they didn’t send someone out within the next working day or working week when the damage was visible and carpets soaked, this was a financial tactical move by them to say that there’s no damage and not to pay out.

Now to further add to my stress & misery caused by vistry group they’ve asked me to go out of my way, use my own money to travel to 3 different flooring companies to get quotes, this damage was caused by them so they should be the ones retrieving 3 different quotes and taking the workload on.

Please avoid this company at all costs, they’re cowboys who don’t value the health and safety of their customers and like to pass blame onto everyone else.

I will be taking legal action against this company to be compensated.

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

Why are this company closing businesses…

Why are this company closing businesses and making people lose their jobs on a site that has NO planning approval? This is a thriving airport, we viable businesses as well as learning hub for pilots of the future. This is disgraceful!!
#savenottinghamairport

March 5, 2025
Unprompted review
Vistry logo

Reply from Vistry

Hi Steve, thank you for taking the time to leave us a review. The site at Tollerton is part of the land allocated for development and has been since 2014. Vistry has continued to facilitate the operation of Tollerton Airfield since it purchased the site in June 2022. Vistry continues to work closely with all stakeholders in connection with the Sustainable Urban Extension at Gamston, of which Tollerton Airfield forms part of. In particular, Vistry is working closely with the Lincolnshire and Nottinghamshire Air Ambulance to maintain a safe landing site to ensure that the service can continue during the initial phase of the development. We will continue to work alongside Rushcliffe Borough Council and has consulted widely with the local community.

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