Quick service from Vitapoint with my delivery - via Evri - although disappointing that the package was bashed in two separate corners. Thankfully the contents were fine thanks to the extra packaging i... See more
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Review summary
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Reviews shaping this summary
I don’t know if having Evri do their deliveries is a recent change but previously, the next day delivery was reliable. My last order, placed at 17:15 on a Tuesday, notified shortly after of my orde... See more
Company replied
This is an absolutely fantastic company to buy from- not only is everything a bargain it very often comes next day delivery & FREE POST when you spend over £30 !!! There is nothing to not like- their... See more
Company replied
A FIRST CLASS FAULTLESS EXPERIENCE First time I have ordered from Vitapoint but it won’t be the last. Branded names at considerably less than other retailers . Not only that but I placed my or... See more
Company replied
Company details
Written by the company
Vitapoint is a leading retailer in Health & Beauty, Vitamins, Toys and also household products with the lowest prices. Established in 2016, Vitapoint prides themselves in the service provided to all of its customers. Visit vitapoint.co.uk for some great offers now
Contact info
Albion House, Albion Street, BL3 6ND, Bolton, United Kingdom
- 01204 934073
- customerservices@vita-point.co.uk
- vita-point.co.uk
4.0
Great
536 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Packaged and delivered rapidly
Packaged and delivered rapidly. The product was what was requested at a great price.
November 24, 2025
Reply from Vitapoint | Everyday essentials
Thank you for your positive feedback .We’re glad to hear that your order was well packaged, delivered quickly, and met your expectations at a great price. We really appreciate you taking the time to share your experience.
Not recommend to by from this site
Not recommend to by from this site . Misleading, items listed are not what you received, totally different item from the website and if you have ordered multiple items you only get half of them. Customer service is appalling , when you explain you have not received all your products, your told we shipped the correct amount out. According to them it’s not their problem. Poor quality service
November 24, 2025
Reply from Vitapoint | Everyday essentials
We’re sorry to hear about your experience and understand your frustration. However, we would like to confirm that a full refund has already been processed for this order to resolve the matter. We always aim to provide accurate listings and good customer service, and we regret that this experience did not meet your expectations. If you have any further questions or require additional assistance, please feel free to contact us directly.
A FIRST CLASS FAULTLESS EXPERIENCE
A FIRST CLASS FAULTLESS EXPERIENCE
First time I have ordered from Vitapoint but it won’t be the last. Branded names at considerably less than other retailers . Not only that but
I placed my order Sunday afternoon and goods arrived within 24 hours. Amazing at any time but at this time of year is extremely impressive. Well packaged as well. Can’t fault their service or recommend highly enough
December 8, 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
Thank you so much for your wonderful feedback! We’re delighted to hear that your first experience with Vitapoint has been so positive. It’s great to know you were pleased with both the pricing and the swift delivery. We truly appreciate your kind words and recommendation this means a lot to our team. We look forward to serving you again soon!
Shame they use Evri to deliver
I was getting a delivery once a week from Vitapoint. The products are good and the parcels are well packaged. However it is a real shame they use Evri to deliver. My parcels don’t get delivered until after 7pm when it is dark. Recently my parcels stopped being delivered because of issues with Evri. When I contacted online chat they said I had to wait 4 days before they could issue a refund even though I had paid for very expensive next day delivery. I have decided to stop ordering from vitapoint because of all the problems with delivery.
December 5, 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
We’re really sorry to hear about the delivery issues you’ve faced. We understand how frustrating late and missed deliveries are, especially when paying for next day service. We have raised this with Evri and are working on improving our delivery process. We hope you will give us another chance, and we’re always here to help if needed.
Reply from Vitapoint | Everyday essentials
Thank you so much for your kind feedback! We're glad to hear that you are happy with our product range and prices. We appreciate your support and look forward to serving you again.
Reply from Vitapoint | Everyday essentials
Thank you so much for your positive feedback! We’re glad to hear you found our service quick and our prices great. We truly appreciate your support and hope to serve you again soon
Reply from Vitapoint | Everyday essentials
Thank you for your wonderful feedback! We’re delighted that you’re happy with our product range, pricing, and speedy delivery. We really appreciate your support and look forward to serving you again.
Reply from Vitapoint | Everyday essentials
Thank you for your positive feedback! We’re pleased to hear your order was delivered on time and left exactly where you requested. We appreciate your support and hope to serve you again soon.
Great service
Very pleased with the service and the items I buy, good communication
November 18, 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
Thank you for your feedback! We’re delighted to hear you’re pleased with our service, products, and communication. Your support means a lot to us, and we look forward to serving you again.
Great service and value
First time ordering mens shaving gel from Vitapoint and will certainly use again. Excellent range of goods and highly competitive prices. My items were delivered very quickly. Recommended.
November 20, 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
Thank you so much for your kind feedback! We’re glad to hear you were happy with the product range, pricing, and fast delivery. We truly appreciate your recommendation and look forward to serving you again!
Very disappointed customer
Ordered and immediately saw I had ordered wrong item. Immediately cancelled via eBay and received notification had informed Vitapoint. This was all within 4 minutes yet I receive another email from eBay 1 hour later saying no cancellation item already packed and dispatched . Rubbish, they did not have enough time to do this in very short cancellation time. Told item at pick up point. Don’t intend to pick up. Would like my money back please.
November 9, 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
We’re really sorry for the inconvenience caused. We understand that you requested the cancellation quickly, but unfortunately the order had already entered the dispatch process by the time the request reached us, which is why it couldn’t be stopped.
You’re not required to pick up the parcel once it is returned to us automatically, we will issue a full refund right away. If you prefer, you can also let us know once the carrier updates the tracking so we can speed up the refund for you.
We apologise again for the trouble and appreciate your patience. Let us know if there’s anything more we can help with.
Zero Frustration
I was astonished at the rapid delivery and your tracking system. Amazing!
October 26, 2025
Reply from Vitapoint | Everyday essentials
Thank you so much for your kind words! We’re delighted to hear that you were impressed with our fast delivery and tracking system. Your satisfaction means a lot to us.
Poor service in every way
Ordered 2 tubs of Soudal cement repairer , they delivered only 1 , then had to send loads of info/photos which they said they didn't receive and I asked them to simply send the other tub to me to complete the order - eventually they refunded me the cost of one tub as they can't complete the order.
Poorest customer service I have encountered.
September 24, 2025
Reply from Vitapoint | Everyday essentials
We’re sorry to hear about your experience. We understand how frustrating this situation must have been. After reviewing the case, we can confirm that a full refund for the missing item has already been issued. We truly value your feedback and will work on improving our communication process to ensure smoother resolutions in the future.
Here we go again!
Here we go again!
Ridiculous company posting out poorly packed items that they choose to blame their chosen courier Royal Mail. If they contact me I will tell them who is to blame. Impossible to get hold of anyone at this company just non existent customer service! How they continue to visit their failings on there courier or indeed their good customers, I am tired of it all. If you do not want more hassle in your life give this company a wide berth. Never in my 61 years of life have I witnessed the like of it!!
September 25, 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
We sincerely apologise for the inconvenience caused. Please note that a refund has already been processed for the damaged item. While we do rely on courier services like Royal Mail for delivery, we fully take responsibility for our customers’ concerns and will continue working to improve our packaging and service. Your feedback is valuable to us, and we regret that this experience did not meet your expectations.
I placed an order that said it was next…
I placed an order that said it was next day delivery. After 3 days with no tracking details and no delivery, I contacted customer service. They told me to contact the deliverer. Another 2 days still hadn’t left the depot, emailed again. Was said they’d give me a refund if I hadn’t received it in 48hrs. 2 days later still no delivery & I emailed back asked for my refund - no response!!
September 2, 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
We’re very sorry to hear about your experience. We completely understand how frustrating this delay must have been for you. Please note that the refund for your order has already been processed from our side. It may take a short time to reflect depending on your payment provider. We truly value your patience and understanding, and we’ll continue working hard to ensure smoother deliveries in the future.
I had looked everywhere for Simple…
I had looked everywhere for Simple products without any luck until I discovered Vitapoint and I found every single one of Simple Products. What a lovely surprise.
May 25, 2025
Reply from Vitapoint | Everyday essentials
Thank you so much for your kind words! We’re delighted to hear that you found all the Simple products you were looking for with us. It’s wonderful to know we could provide you with a pleasant shopping experience. We look forward to serving you again soon!
Reply from Vitapoint | Everyday essentials
Thank you for your kind feedback! We’re delighted to know you’re happy with our pricing and fast delivery. We truly appreciate your support and look forward to serving you again.
My many orders are in processing in…
My many orders are in processing in last weak I will contact many time but no response zero customer service all oder in still in processing without giving any tracking
August 25, 2025
Reply from Vitapoint | Everyday essentials
We’re sorry to hear about your experience. Please reach out to us directly so we can investigate and assist you promptly. We are committed to resolving any issues quickly and ensuring a smooth shopping experience for our customers.
Very good in my case
First time I used Vitapoint.
Excellent service, competitive reasonable price for the laundry products I purchased.
Delivery was efficient with the courier at a fair price. Would use again as long as the price is competitive overall.
August 25, 2025
Reply from Vitapoint | Everyday essentials
Thank you so much for your kind words and for choosing Vitapoint for the first time. We’re delighted to hear you were happy with our service, pricing, and delivery. We truly appreciate your support and look forward to serving you again soon.
The company used a courier that…
The company used a courier that delivered my order to an address several miles away. Neither Vitapoint nor the courier will take responsibility for this. It seems Vitapoint are cheap for a reason. I won't use them again - shopping with them has caused considerable stress and inconvenience.
August 28, 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
We are very sorry to hear about your experience. We always dispatch orders to the exact address provided at checkout and rely on the courier to deliver accordingly. Unfortunately, if the courier delivers to the wrong address, it is beyond our direct control, but we are always ready to support our customers in resolving such issues. We sincerely apologise for the stress and inconvenience caused and will follow up with the courier to prevent this from happening again.
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