Vita Green Reviews 78

TrustScore 3.5 out of 5

3.3

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Rated 3 out of 5 stars

If oversea customers like us know that we have to pay for custom duty, then we will not buy the products. We end up have to pay $50 cad upon delivery. I was shocked by this extra cost that I have to... See more

Rated 2 out of 5 stars

I have ordered some products recently three times. The online store said that the delivery time is two weeks. However, no delivery could be done within 14 days. More worse, I had to send message to th... See more

Rated 5 out of 5 stars

As an overseas customer, it's a blessing to be able to purchase Vitagreen products here in Canada. My family and I have been eating Lingzhi for many years, and our immunity has gotten much better!

Rated 5 out of 5 stars

Their product 脈通三七 really works for reducing cholesterol levels. After taking it for 45 days, my cholesterol dropped by about 20%. I’m very happy with this result and feel I made the right choice. Tru... See more

Company details

  1. Vitamin and Supplements Store

Written by the company

A health product brand that offers a range of natural and high-quality health supplements, herbal remedies, and nutritious foods. Their products are made with traditional Chinese medicinal herbs and modern technology, ensuring the highest quality and effectiveness.


Contact info

3.3

Average

TrustScore 3.5 out of 5

78 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Good products but just take around 3-4…

Good products but just take around 3-4 weeks to be delivered to Canada

May 11, 2026
Vita Green logo

Reply from Vita Green

Thank you for your feedback and for recognizing the quality of our products 😊

We sincerely apologize that the delivery time to Canada took longer than expected (around 3–4 weeks). We have shared your comments with our logistics team and will work on selecting faster shipping options in the future to improve our service.

We truly appreciate your support and understanding.

Best regards,
Vita Green Customer Service Team

Rated 5 out of 5 stars

Very helpful online help…

Before ordering I chatted with the representative about the product and shipping details and they answered very detailed

February 9, 2026
Vita Green logo

Reply from Vita Green

Dear Customer,

Thank you so much for your kind words and for taking the time to share your positive experience! 😊

We're absolutely delighted to hear that our representative was able to provide you with detailed and helpful information about the product and shipping before you placed your order. Providing clear, caring, and professional support is always our goal, and it means the world to us when that effort is recognized.

If you ever have more questions or need assistance in the future — whether before or after your purchase — please don't hesitate to reach out. We're always here to help! 💚

Thank you for choosing Vita Green, and we hope you love your products!

Best regards,
Vita Green Customer Service Team

Rated 1 out of 5 stars

Package lost

December 11, 2025
Vita Green logo

Reply from Vita Green

Dear Yiu T Leung,

Thank you for sharing your feedback on TrustPilot regarding your experience with order #31719. We sincerely apologize for the inconvenience and frustration caused by this situation.

We understand that the package tracking status shows “delivered” despite you not having received it. As communicated in our previous emails, to expedite the resolution, we strongly recommend contacting UPS directly by phone at your earliest convenience. As the recipient, you can provide them with the tracking details and request clarification on the delivery location or any available proof of delivery (e.g., GPS data or driver notes). This direct contact often leads to a faster and more precise outcome.

Your satisfaction is important to us, and we are committed to assisting you until this matter is resolved.

If you have any further questions or need additional support, please feel free to contact us through email. We appreciate your patience and cooperation.

Best regards,
Customer Service Team
Vita Green

Rated 1 out of 5 stars

Don't buy from Vita Green

I bought some supplements for my father and my father came back from the doctor who informed him that he cannot use those health products. I went to ask for refund from the company. We spent almost a month sending emails back and forth and they never gave me a straight answer. Theys always complained about the logistic company not giving them a reply. A month later, due to persistent emails, they finally told me that I need to ship the item back to them at my own cost. And they are not able to provide me with a return label either. This is ridiculous because they made me wait for that long for no reason. They claimed that they have a policy of return at no cost, which is a complete lie. Don't buy from them.

September 6, 2025
Unprompted review
Vita Green logo

Reply from Vita Green

Dear Chris

Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience caused during this process.

We understand your frustration, and we deeply regret the delays and challenges you faced due to the logistics situation in Canada. Please rest assured that we are committed to assisting you with your return and refund.

We will do our best to provide support and ensure the issue is resolved promptly. Please feel free to reach out to us directly so we can guide you through the next steps for processing your return.

Thank you for your patience and understanding, and we truly appreciate the opportunity to make this right for you.

Sincerely,
Vita Green

Rated 5 out of 5 stars

Their product 脈通三七 really works for…

Their product 脈通三七 really works for reducing cholesterol levels. After taking it for 45 days, my cholesterol dropped by about 20%. I’m very happy with this result and feel I made the right choice. Truly helpful—thank you!

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Paid but never received my order and no communication

I am extremely disappointed with your online services and my recent order. It has been over a month since I placed my order, yet I have received no shipment information or updates. I have emailed your customer service multiple times and have not received a single response. This lack of communication is completely unacceptable.
What makes it worse is that I can see from other reviews that I am not the only one experiencing these problems. For a company selling products at such high prices, this kind of poor service is unacceptable and must be seriously reviewed and addressed.
At this point, I don’t even know who to contact for a refund. Unless this issue is resolved immediately, I will never purchase from your company again and will strongly advise others to avoid it as well.

August 21, 2025
Unprompted review
Vita Green logo

Reply from Vita Green

hi may i have your contact email and order number please, we will reach you immediately

Rated 5 out of 5 stars

Fast shipping to Canada!

As an overseas customer, it's a blessing to be able to purchase Vitagreen products here in Canada. My family and I have been eating Lingzhi for many years, and our immunity has gotten much better!

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Loving the product and experience

Shopping on the vitagreen website was super smooth and easy. My order arrived earlier than expected and was nicely packed.

I've been using the Vitahair nano shampoo for few weeks now and im really happy with it. Started noticing less hairfall & my scalp feels healthier overall with consistent use.

Really like that their products are based on traditional chinese medicine but still feels modern. Looking forward to trying some other supplements too and definitely recommending my family and friends.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Natural Solutions That Work!

I recently tried Vitagreen's VitaHair for my hair loss, and I couldn't be happier with the results! My hair has noticeably grown thicker and healthier since I started taking their supplement. I also love that their products are made with herbs and natural ingredients, which makes me feel safe and confident in what I'm putting into my body.

I've been so impressed with their products that I've started recommending Vitagreen to my family and friends. My parents also began taking their Reishi supplements after my recommendation for overall wellness, and they are feeling energized and focused! If you're searching for effective, natural solutions, I wholeheartedly recommend Vitagreen

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

This is horrible do not buy

This is horrible, the person on the other end of the line was rude and took forever, the machine always breaks and scams people. They even hanged up on me when I was calling.

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

The worst online order experience I had…

The worst online order experience I had so far. Took forever for them to replied to my inquiry and it’s been two weeks since I placed my order, still not shipped. No answer when asked when will the shipment be shipped. Won’t buy again.

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

False advertisement

False advertisement, vitagreen will charge you for complimentary gifts even though it’s advertised as a gift. Will you reach out to customer service to tell you that there’s nothing wrong and focus on what’s being advertised.

January 17, 2025

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