vitaminsuk.com Reviews 

1,308
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that orders failed to arrive after weeks or months of waiting, often facing poor communication and unhelpful responses from the company. Buyers also experienced extremely frustrating delays and broken promises when trying to secure proper refunds for unfulfilled or incorrect purchases. Though some customers noted occasional positive moments, such as receiving specific items promptly or finding the customer support team quite responsive. A few reviewers also mentioned that missing packages eventually arrived after a long wait or that they were ultimately happy with the products received.

What people talk about most

Order

Reviewers highlight negative aspects of order, frequently reporting severe delays and items arriving... See more

Refund

Reviewers mention negative feedback about refund processes, highlighting long delays and unfulfilled... See more

Product

Consumers express deep frustration regarding product availability and delivery issues. Many reviewers report... See more

Delivery service

Clients share negative opinions on delivery service, frequently reporting severe delays, missing parcels, and... See more

Response time

Customers consistently note negative experiences with response time, highlighting delays that stretch for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I made an order. They told me they were low on stock and sent half. I had to prompt them after a couple of weeks regarding the other half. I asked for a refund. They then said they were able t... See more

Rated 1 out of 5 stars

Ordered a product and paid, then received email to say out of stock and to choose another product. Told them wanted a refund but had received. Sent another email chasing for payment and had sent 5 ema... See more

Rated 1 out of 5 stars

This company are clearly fraudulent. Order placed two months ago, told it was then out of stock, refund promised, then goods were suddenly back in stock, then nothing. Attempts to reach them by ph... See more

Rated 1 out of 5 stars

I really had to hassle them to get my order, which arrived incomplete and defrosted. They they don’t respond to answer phone messages and they only will take calls one or two hours of the day. It’s al... See more


Company details

  1. Online Pharmacy

Information provided by various external sources

HEALTH - BEAUTY - FITNESS


Contact info

1.6

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(1,308)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second time ordering

Second time ordering and great experience once again. Great the first time and even better the second time. Will definitely be ordering again!!

July 29, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a big Scam they…

This company is a big Scam they advertise a popular product that's out of stock everywhere else online, you put in an order pay for it and then they tell you they run out of stock , stall you to try buy something else on their fake site or tell you it will be back in stock in a few days But I believe there is no stock at all Then when you push for a refund they agree you'll get one in two business days but nothing ever comes. Also noted number attached to their email+21 is Africa so that should tell you everything you need to go through bank to get refund.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMED

Ordered over two months ago. Each time I ask for an update, they promise "it'' arrive next week." ALL LIES! Do not buy from them! They will steal your money

July 29, 2026
Unprompted review
Rated 1 out of 5 stars

Vitamins UK failed to deliver my order…

Vitamins UK failed to deliver my order , failed to refund and failed to communicate honestly
Yesterday 28 July 2026 they had the temerity to spam email me with fake product offers
Can't believe they are still in business
Don't even think of buying anything through them

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE lists items for sale and doesnt…

BEWARE lists items for sale and doesnt have them in stock guy sounds indian but uses name emma to create false look that its a UK based company it is not I bought item 10 days ago told it was out of stock still waiting for refund paypal refund did not complete and their communication is appalling

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Awful company to deal with.

Awful company to deal with.The item was shown as being in stock, but after placing my order I received an email saying it was unavailable and was asked if I wanted a refund. It has now been over two weeks, and I still haven't received my refund.

Be careful if you are considering doing business with this company. Based on my experience, the service has been extremely disappointing. The company currently has an overall rating of 1.6 stars, which reflects the experience I have had.

I will also be reporting this matter to the relevant consumer protection authorities so they can investigate the company's business practices.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a product,never arrived

Ordered a product,never arrived. Contacted Rackhams who I ordered through had refund.
Contacted customer service of this company asking for explanation as my order was never sent,no reply!
Would not recommend

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

This company are clearly fraudulent

This company are clearly fraudulent. Order placed two months ago, told it was then out of stock, refund promised, then goods were suddenly back in stock, then nothing. Attempts to reach them by phone and email are fruitless.

Please do not use this company - the experience of others only echoes the service I have received and they are taking customer's money and not fulfilling orders.

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

They are scamming. I wish I read reviews before place order.
Similar like other, I order and pay through PayPal. Day after got email they are out of stock and promise refund.
I contact them via email multiple times, they promise every time refund in few days, but nothing.
After 2 months, I report them to PayPal and PayPal gave me refund.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 3 weeks ago still not…

I ordered 3 weeks ago still not received. Emails to this company keep saying check mail tracker which I have done many times. They said another would be sent by end of this week but still nothing received. They asked for my address again which they should already have. I would never order from them again!!!!

July 18, 2026
Unprompted review
Rated 4 out of 5 stars

Order was a bit delayed but all arrived and happy

So I was concerned as my order status wasn’t updated for two orders I’d placed, so I emailed them (rather worried after seeing some of the reviews here ) but to their credit they responded immediately assuring me both my orders would be dispatched shortly and the correspondence was good back and forth and today I am happy to say they have arrived so I think the delivery time is a bit longer than advertised but my order arrived and now I am happy.

The price was good

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

My experience with vitaminsuk.com is…

My experience with vitaminsuk.com is terrible, the staff doesn't understand what I'm writing to them, they don't have any products, but they take your money and you have to wait over a week for a refund, which you have to write about three times. It's a nightmare, I don't recommend this store, it's a waste of time and nerves.

July 6, 2026
Unprompted review
Rated 1 out of 5 stars

DON'T BOTHER!!

DON'T BOTHER!!
they will only message U two days after ordering to say it's out of stock.
Won't offer you a refund will string you a long until you have to do a request through your bank to get a refund.
All email responded are from different people so you never speak to the same person in very broken English so hard to figure out what's going on.
Once you ask for a refund you just get ignored.

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Vitamins uk is a fraud company that…

Vitamins uk is a fraud company that will take customers money but never send thiere order then they will make excuses that they run out of the items you ordered and they will keep telling you for few weeks that they will send your order but that will be just waste of time because they just lie and make you wait until you give up on your money . I have reported them to the police and soon they will be brought to justice

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam company

This is a scam company. I paid two months ago, and they still haven't shipped the goods, keeping saying "next week, next week." They've sent about 30 emails, each telling me to wait, but they've never given me a tracking number. Don't fall for it! It's a scam!

July 11, 2026
Unprompted review

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