Vitapulse Health Reviews 6

TrustScore 4 out of 5

3.8

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Company details

  1. Health Consultant
  2. Diagnostic Center

Written by the company

If you have concerns over your health and want reliable, effective diagnostic testing in the comfort of your own home, with expert analysis and results within days, our private remote testing services can help. Backed by a team of experts in cardiology, sleep disorder and lung function, our service will deliver cutting-edge remote monitoring equipment to you, with full setup and testing support from our specialist team. The devices monitor you at home and the testing data is beamed directly to the healthcare professionals who can analyse the information and make a diagnosis, all within just a few days from when you order the test. Giving you the very best experience and care is our main priority, bringing you a diagnosis quickly, along with guidance on the most appropriate treatment options, so you can move forward with all of the health information you need.


Contact info

3.8

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Placed order after several exchanges of…

Placed order after several exchanges of e/mails about how the product works and where does the final report go to. I was concerned about the process and how it worked.
A few days later after placing the order on line I got an e/mail saying the item was out of stock and it was unknown when it would be back in stock and so a refund had been issued. A very strange situation given all the questions I had asked about the product coupled to the way the questions were answered.

May 17, 2023
Rated 5 out of 5 stars

Very impressed by customer service

I ordered a sleep apnea test which arrived promptly after a conversation about symptoms with Andrea. Sadly, due to circumstances outside their control, the uploaded data did not get seen by the consultant. After I alerted Andrea to this, she responded immediately by chasing the results, getting them to me the same day and offering a refund. I understand things happen and I am very impressed and reassured by the company's response and proactivity. Despite the mishap, I wouldn't hesitate to use them again.

April 3, 2023
Unprompted review
Rated 5 out of 5 stars

Such amazing customer service

Such amazing customer service. Extremely polite. Really lovely to deal with.

May 1, 2023
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Reply from Vitapulse Health

Thank you for your feedback Chloe. We are very pleased to hear you received such amazing customer service. Thank you for taking the time to write your review. We really appreciate it.

Rated 5 out of 5 stars

Excellent support

This company's CEO has gone above and beyond the anticipated level of service, and that is a godsend when test results give cause for concern.

I'd not hesitate to recommend Vitapulse Health to friends and relatives looking for services that this company offers

March 15, 2023
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Reply from Vitapulse Health

Thank you so much for your lovely comments. It really was a pleasure talking to you.

Rated 5 out of 5 stars

I highly recommend this service

I highly recommend this service. I didn't know what sleep apnoea was but knew there was something wrong with my sleep. I contacted Vitapulse and spoke to Aaron who explained exactly what their home test did, how it worked and what I would get in my diagnostic report. He answered my questions and reassured me about taking the test. The test was easy - I slept with the monitor on for 3 nights and I didn't even know I was wearing it. The test was easy to set up, easy to use and the best thing is I got my report within a week compared to the 18 months I had been told I could expect to wait on the NHS. I understand that not everyone will want to pay but speaking from personal experience, this was money well spent. I was never pressurised into buying the test. The service I received was excellent and having someone spend 35 minutes to talk me through my report and explain some options about next steps was so reassuring for me. My advice is ask questions and Vitapulse will answer them without giving a sales pitch. Definitely worth the money.

September 26, 2022
Unprompted review
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Reply from Vitapulse Health

Thank you for taking the time to write a review. We are delighted to hear you had a great experience. All feedback helps us to continually improve the service we provide to our customers.

Rated 5 out of 5 stars

Very reassured

Very reassured after chatting to Andrea, she was very knowledgable and not at all pushy about a sale. I would definitely recommend calling them if you are unsure.

February 27, 2023
Unprompted review
Vitapulse Health logo

Reply from Vitapulse Health

Thank you Matt. We consult with prospective customers to make sure our tests are right for them. If anyone purchases a test that we consider they don't need, we will refund the purchase price. Thanks for taking the time to review our service. We really appreciate it and it helps us to constantly improve what we do.

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