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Viva Expeditions Reviews 505

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly demeanor, making every interaction pleasant. The holidays offered are frequently described as superb, well-organized, and exceeding expectations, with many appreciating the seamless planning and comprehensive itineraries. People highlight the excellent service, noting that everything is taken care of, from transfers to accommodations, allowing them to relax and enjoy their trips. The locations visited are often described as amazing, with reviewers loving the hotels and the unique experiences provided. The user experience is consistently positive, with many finding the tours easy to tailor to their interests and appreciating the efficiency and smooth execution of their adventures. However, some customers experienced minor issues, such as confusion regarding trip details or a desire for more detailed tour information prior to departure. A few also noted that the expectations for tips seemed higher than anticipated, and one person mentioned a guide not holding their name upon arrival.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the guides, drivers,... See more

Holidays

Customers had positive experiences with holidays, often describing them as faultless, well-planned, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent organization of... See more

Location

Reviewers highlight positive aspects of location. Customers consistently praise the excellent and prime... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the seamless organization, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything is organised for you. English speaking guides and luxury transport which is ready and waiting to whisk you to the next activity or sight. Great way to maximise your tour without waiting in... See more

Company replied

Rated 5 out of 5 stars

This was the a superb trip! Pia had all the details including the small ones like transfers all taken care of. We just had to show up. The itinerary was comprehensive showing us the best of New... See more

Company replied

Rated 5 out of 5 stars

We had many questions during the booking process. Pia answered every one in a timely manner and thoroughly. Then the arranged connections and accommodations themselves were fabulous. We couldn’t have... See more

Company replied

Rated 5 out of 5 stars

Guides were good - often amazing - remember Vanessa, Luis, Leo, Melanie Sonia gave good information at start of tour. Would have liked detailed tour prior to leaving our home country. Loved Zocalo... See more

Company replied


Company details

  1. Travel Agency

Written by the company

A passionate team of travel specialists, sending clients on amazing adventures to Latin America, Africa, Antarctica and New Zealand. Offering independent itineraries as well as small group tours, every journey is inspired by a passion for fun, adventure and authentic connection. With extensive first-hand destination knowledge and years of experience, Viva's friendly travel experts make planning your perfect adventure easy. Founded in 2008. Opening Hours: 8:30am - 5pm NZT Monday to Friday.

Why Viva?

Written by the company

We believe that true inspiration and growth comes from real experiences and immersion in the world around us. When you travel with Viva, we take you beyond the sights in the guidebooks, for an authentic connection to the places you visit.

Travel with confidence!

Knowing everything is taken care of and your arrangements are guaranteed.

Knowing everything is taken care of and your arrangements are guaranteed.
* We have our own local operations at key locations * We are with you 24 hours a day, and our team are just a phone call or whatsapp message away at any time. * We are adventure travel specialists, we have been there, we have lived and breathed Latin America, Africa, NZ and the polar regions and we LOVE THEM! And above all we want you to love these places as much as we do!

Contact info

4.8

Excellent

TrustScore 5 out of 5

505 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Knowledgeable guide on the City tour

Knowledgeable guide on the City tour. Transport to all other tours was seamless.

January 28, 2024
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Reply from Viva Expeditions

Glad to hear you had a great experience in Buenos Aires, such a fun city! Thanks very much

Rated 5 out of 5 stars

Pia Knarston made it all happen

Pia Knarston made it all happen. Would highly recommended her expertise.,
Thank you Pia - I will come back to you!

January 29, 2024
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Reply from Viva Expeditions

Thanks Francisca, Pia looks forward to assisting you with your next adventure!

Rated 5 out of 5 stars

10 Days Buenos Aires/Iguazu/Rio

10 Days Buenos Aires/Iguazu/Rio
We were extremely impressed right from the start of our experience when we were met from our cruise ship. Every single time given for a pick up or excursion was bang on. Our guides were excellent and well informed. It made our holiday very care free knowing we could rely on your company. We were never let down. We would recommend you to anyone. You even went the extra mile when my wife needed a Dr at Iguazu Falls. Everything was arranged for us and she was treated extremely well.
The hotels you use are very good and well located.
A great 10 days.

January 11, 2024
Rated 5 out of 5 stars

The whole experience exceeded our expectations…

The whole experience exceeded our expectations.
Especially the personal tour of Buenos Aires .
The tour guide had a great knowledge of history etc and made this really interesting.
This was great from being picked up from the cruise ship, right through to the shuttle to the airport.
I will recommend this to other people.

January 11, 2024
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Reply from Viva Expeditions

Wonderful thanks Kerry! We will pass on your feedback to your guide.
We hope to have you travel again with us in the future.
Kind regards,

Rated 5 out of 5 stars

Booking with Pia of Vivia Expeditions to travel to the Sub Antarctic Islands

Booking with Pia of Vivia Expeditions was the best thing. She is attentive, always responsive to questions and very helpful. I went to the Sub Antarctic islands with Ponant and the trip was absolutely amazing, far exceeding my expectations. Pia of Viva Expeditions was extremely capable in all regards in planning and booking this trip and very prompt when I had tricky questions :)

December 23, 2023
Unprompted review
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Reply from Viva Expeditions

So great to hear your expectations were exceeded Catherine! Pia enjoyed planning your trip and looks forward to helping you with future adventures.
All the best,

Rated 5 out of 5 stars

Amazing Viva Expedition to Antarctica…

Went on a Viva Expedition to Antarctica and it was amazing. The Viva team takes such good care of you and ensures that your trip is perfect. I have always wanted to go to Antarctica and I could not have picked a better organization to that happen. It was truly a once-in-a-lifetime trip!

November 22, 2023
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Reply from Viva Expeditions

Thanks so much for your review Jean, so pleased to have made this dream trip to Antarctica come true for you!

Rated 5 out of 5 stars

Trip of a lifetime

The highlights were undoubtedly a combination of untouched wilderness, unique wildlife, and breathtaking landscapes. Viva Expeditions have a wealth of knowledge and expertise when it comes to planning an expedition style holiday.

December 16, 2023
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Reply from Viva Expeditions

Glad to hear you loved your Antarctica expedition. Thanks so much!

Rated 5 out of 5 stars

I'm fully satisfied with the overall…

I'm fully satisfied with the overall experience, from handling the booking to managing the voyage. Everything was well planned in detailed and managed professionally. I enjoyed the tour and including activities during the expedition. The guides and expedition team were specialized from their field, which provided a great platform for awareness and knowledge exchange, and managed the activities with great comfort and safety. The crew members did an amazing job working round the clock being invisible to the guest. Regarding the hotel staff and food, being a Vegetarian, I didn't feel any short of option or felt unserved any day. I'm fully happy with the experience, and would surely recommend to my friends and family members in the future!!

The only area of remark for consideration is the tipping: I know that it's a business practice in the North American region, but it's not in the other part of the world, people give tip and decide the amount with their own initiative, and not told by the service provider that they'll charge a fixed amount to your account, even if it's a small amount, I believe, this should be asked to the guest to decide on their own.

January 2, 2024
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Reply from Viva Expeditions

Great to hear you enjoyed your Antarctica adventure and you were happy with plenty of vegetarian options onboard.
You are correct, the tipping is at your own discretion, so you receive a letter onboard with the suggested amount to tip, that is charged to your onboard account, and you are welcome to add to this amount, adjust the amount or remove it altogether if you prefer not to tip. Many of our guest come from non tipping cultures so the feedback had been they they like to know a guide of how much to tip, this this why an amount is given. I hope this makes sense.

Thanks very much for you feedback and we look for to planning future adventures for yourself and your family.
All the best

Rated 5 out of 5 stars

Friendly

Friendly, professional service, great support and an equally good deal.

December 26, 2023
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Reply from Viva Expeditions

Thanks very much! Glad to hear you enjoyed your booking experience with Viva and your Best of Antarctica trip!

Rated 5 out of 5 stars

Amazing Experience on Antarctic Trip with Viva Expeditions!

My family (wife and parents) just got back from an incredible 11 day trip to Antartica. The trip was fantastic, but also was the support of Emma at Viva Expeditions. Every step of the way she was there to support us and answer our many questions. Can’t recommend them enough.

December 16, 2023
Unprompted review
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Reply from Viva Expeditions

We a happy to hear you and your family had such an amazing time in Antarctica
Thanks for travelling with Viva!!

Rated 5 out of 5 stars

Viva Representative (Tara) is excellent…

Viva Representative (Tara) is excellent and very help full. She made our Antarctica Trip materialized and unforgettable. Our Antarctica trip has been long on hold (almost 4 years) due to the Covid-19 pandemic. Despite that, with the help of the Viva Representative, our trip went smoothly.
Furthermore, based on my many years of offshore experiences, Vessel MV Ushuaia, is the best ship for our Trip. We have tons of fun onboard with the crew and we were like a one big family. I believe, it is uncommon to come across this type of feeling, fun and welcoming which might not get on bigger vessel. Besides that, there is an overall satisfaction with the food provided onboard. The Crew ratio and passenger is great: 1:1.7.
To Conclude, the Antarctica Trip is worth for money. Definitely an unforgettable memory for a lifetime!

December 20, 2023
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Reply from Viva Expeditions

Thanks Benny!! It was wonderful to finally make your dream trip happen, and so glad that you loved it!!

Rated 5 out of 5 stars

Chasing the Northern Lights

Thoroughly enjoyed my Hurtigruten 15 day Follow the Lights Southbound tour. We were very lucky with the Northern Lights being visible for at least 6 nights of our tour. Had a husky sleigh ride, reindeer sleigh ride and had a drink in the bar of the Ice Hotel. Off boat tours down the the Norwegian coast were very good and well organised. Accommodation was excellent. Only disappointment was the short daylight meant we didn't get to see places mentioned in their brochure, an example the Flam Railway, mentioned as one of the world's most scenic rail journeys - not very scenic at night. Would recommend this tour or the 19 day Follow the Lights North trip but be aware of the shorter days. Would also recommend taking crampons as the ice in places can be very slippery.

November 22, 2023
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Reply from Viva Expeditions

Thanks very much for the helpful feedback and tips!! Sounds like you had a magical time at the ice hotel and it was great you were able to do both the husky and reindeer sleigh rides!
All the best!

Rated 5 out of 5 stars

Viva knows South America like the back of their hand!

Rachel, Tara and the whole Viva team made our South America and Antarctica experience one that we will remember forever. It's clear the team have a huge level of experience and knowledge of the destination. Everything was taken care of, from seamless transfers to fantastic restaurant reservations. We would highly recommend!

December 14, 2023
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Reply from Viva Expeditions

Thanks so much Ken!

Rated 4 out of 5 stars

Antarctic Expedition trip

Great organisation for the entire journey along with the expedition talks.

December 5, 2023
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Reply from Viva Expeditions

Thank you very much for your review!

Rated 5 out of 5 stars

Great involvement from my travel…

Great involvement from my travel specialist with a last minute trip, helpful links and videos provided. Packing tips, flights help, and suggestions of things to do pre and post trip

December 17, 2023
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Reply from Viva Expeditions

Glad we were able to be part of helping you plan for your Antarctica adventure!

Rated 4 out of 5 stars

Rapa Nui has been on our bucket list…

Rapa Nui has been on our bucket list and to go and experience the islands was great.
Viva sent us our iternary and all the airport transfers and tour experiences were on time and well worth it. The only detractor was the hotel we stayed in on the island was very nice but well away from the shopping and restaurant area of the island.

December 8, 2023
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Reply from Viva Expeditions

Great to hear you enjoyed Easter Island - thanks for your feedback.

Rated 5 out of 5 stars

Incredible trip

Incredible trip. Well organised and the team were a joy to work with. John key

December 15, 2023
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Reply from Viva Expeditions

Thanks so much for your review John, it was our pleasure!

Rated 4 out of 5 stars

Adventure with Ease:

Adventure with Ease:
Loved our trip to Antartica with Viva Expeditions. Rachel's and Tara's enthusiasm for adventure and their availability for every enquiry made this trip amazing. Tourism is a risky business at times but their unshakeable positivity and experience provides confidence and surety.
Antartica is a unique environment and together with the crew and expedition staff of Ocean Albatross it was definitely a unique experience with informative talks and a camaraderie that grew between passengers as the trip progressed. Due to the small numbers of passengers on board it was easy to get to know people and manoeuvre through the experiences we had on shore.
I didn't know a lot about Antartica before I went but felt I was well informed by the time the trip finished.
Personal highlight for me was the Polar Plunge - definitely outside my comfort zone and and experience I will never forget!
Thanks team for a trip of a lifetime!

November 26, 2023
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Reply from Viva Expeditions

Thanks so much for your review Catherine, and congratulations on braving the polar plunge! So pleased to hear you loved your trip to Antarctica with Viva Expeditions.

Rated 4 out of 5 stars

The cruise was wonderful!

The cruise was wonderful! Everything we expected and much more. Scenery, wildlife, and just the whole antarctica experience was something very special.

November 26, 2023
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Reply from Viva Expeditions

Thanks for joining us in Antarctica Pat, and your wonderful feedback

Rated 5 out of 5 stars

I could not have had a better holiday

I could not have had a better holiday. The whole trip was exciting. The wildlife was awesome. The entire staff were friendly, helpful and I would recommend this holiday to everyone.

December 14, 2023
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Reply from Viva Expeditions

That is so lovely to hear Elaine!! Great to hear your feedback about your expedition cruise to the Sub Antarctic Islands!

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