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Viva Expeditions Reviews 505

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making their holidays truly enjoyable. The service provided is frequently highlighted as exceptional, with many people appreciating the seamless organization of tours, transfers, and accommodations. Reviewers also loved the excellent locations of hotels and the overall user experience, noting that everything was perfectly planned and allowed them to relax and enjoy their trips. However, some customers mentioned minor issues such as a bit of confusion regarding trips, a desire for more detailed tour information prior to departure, and occasional instances where guides did not hold their names upon arrival. A few also felt that the expectation for tips seemed higher than what the company's guides suggested, and some noted that travel days in safari vehicles were unexpectedly long.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Holidays

Reviewers consistently express high satisfaction with their holidays, often describing them as faultless,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the comprehensive and... See more

Location

Consumers consistently express satisfaction with the locations provided. Many reviewers highlight that... See more

User experience

People report positive experiences with the user experience. Customers found that everything went smoothly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything is organised for you. English speaking guides and luxury transport which is ready and waiting to whisk you to the next activity or sight. Great way to maximise your tour without waiting in... See more

Company replied

Rated 5 out of 5 stars

We had many questions during the booking process. Pia answered every one in a timely manner and thoroughly. Then the arranged connections and accommodations themselves were fabulous. We couldn’t have... See more

Company replied

Rated 5 out of 5 stars

This was the a superb trip! Pia had all the details including the small ones like transfers all taken care of. We just had to show up. The itinerary was comprehensive showing us the best of New... See more

Company replied

Rated 5 out of 5 stars

Guides were good - often amazing - remember Vanessa, Luis, Leo, Melanie Sonia gave good information at start of tour. Would have liked detailed tour prior to leaving our home country. Loved Zocalo... See more

Company replied


Company details

  1. Travel Agency

Written by the company

A passionate team of travel specialists, sending clients on amazing adventures to Latin America, Africa, Antarctica and New Zealand. Offering independent itineraries as well as small group tours, every journey is inspired by a passion for fun, adventure and authentic connection. With extensive first-hand destination knowledge and years of experience, Viva's friendly travel experts make planning your perfect adventure easy. Founded in 2008. Opening Hours: 8:30am - 5pm NZT Monday to Friday.

Why Viva?

Written by the company

We believe that true inspiration and growth comes from real experiences and immersion in the world around us. When you travel with Viva, we take you beyond the sights in the guidebooks, for an authentic connection to the places you visit.

Travel with confidence!

Knowing everything is taken care of and your arrangements are guaranteed.

Knowing everything is taken care of and your arrangements are guaranteed.
* We have our own local operations at key locations * We are with you 24 hours a day, and our team are just a phone call or whatsapp message away at any time. * We are adventure travel specialists, we have been there, we have lived and breathed Latin America, Africa, NZ and the polar regions and we LOVE THEM! And above all we want you to love these places as much as we do!

Contact info

4.8

Excellent

TrustScore 5 out of 5

505 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fun relaxing time at Stewart Islandd

Our guide Shona was very nice, helpful and informative. The pace of the tour was good, not too fast or slow; not too many things so we also had time to ourselves to do whatever we wanted. The stargazing that was included was very comfortable and illuminating. The kiwi spotting tour guides were very passionate and friendly. Overall very well organized.

September 22, 2025
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Reply from Viva Expeditions

Hi Kgia, thanks so much for your feedback on our Stewart Island Dark Sky delights tour. Glad to hear the pace suited you and you had great kiwi spotting and stargazing tours. We hope you will travel again with Viva one day soon!

Rated 5 out of 5 stars

Excellent knowledge and really helpful…

Excellent knowledge and really helpful team.

October 23, 2025
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Reply from Viva Expeditions

Thanks David, great to hear you enjoyed your Kenya and Tanzania safari! We hope you see you again on another Viva expedition!

Rated 5 out of 5 stars

The comfort of the train

The comfort of the train, the food, the drinks and especially the staff. The excursions to the game parks were wonderful - we saw the big 5 in two days!
Having the walk around Rovos before the train trip was very interesting.
Thank you so much to those that must have spent hours organising it.

September 13, 2025
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Reply from Viva Expeditions

It was such a pleasure having you on board! I’m so glad you enjoyed the comfort of the train, the wonderful food and service, and those incredible game park excursions — seeing the Big 5 in two days was definitely a highlight for many of us! Rovos Rail really is something special, and it was lovely to share the experience with you. Thanks so much for joining us and for your kind words!

Rated 5 out of 5 stars

Outstanding holiday in Mexico

We had a truly amazing holiday in Mexico with Viva Expeditions. It was amazing from start to finish. In particular our guides were professional, friendly and knowledgeable. The hotels were all in excellent locations, unique and quite lovely, the transfers all went smoothly. Our every need was catered for and we had the holiday of a lifetime. Thank you!

September 18, 2025
Unprompted review
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Reply from Viva Expeditions

We’re so happy to hear you had such an amazing holiday in Mexico! It’s wonderful that everything went smoothly — from the guides and transfers to the hotels and experiences. Mexico is such a vibrant and diverse destination, and we’re delighted it left such a lasting impression. Thank you for travelling with Viva Expeditions and for sharing your fantastic feedback!

Rated 5 out of 5 stars

Africa by Rail - Rovos Adventure

What an amazing trip organised by Viva Expeditions. Tanya and Rachel did a fantastic job, it was seamless. Out of all my trips this was the best by far on the Rovos Train. The service was exceptional. Destinations was always a wonderful surprise. The friendships made is so special. Looking forward to the next one organised by this team.

August 28, 2025
Unprompted review
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Reply from Viva Expeditions

Wow – thank you so much for the lovely review! We're so happy to hear you had such an incredible time on Rovos. Tanya and Rachel will be over the moon to know that you enjoyed it so much - it was great to have you both on board!

It means a lot to hear this was your best trip yet – what a compliment! The fact that you made special friendships along the way makes it even more amazing. We’re already looking forward to helping you plan your next adventure…!

Big thanks again for travelling with us 💛
– The Viva Expeditions Team

Rated 5 out of 5 stars

Nikkis experiences

It was the people....the organisation....the tireless 'behind the scenes work' of Tanya and Rachel.....the relationships formed.....the stops and arranged trips..every detail was managed with passion and professionalism.

I'll certainly be doing another Viva....you were awesome.

September 18, 2025
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Reply from Viva Expeditions

Thanks for your lovely words Nikki, we enjoyed having you onboard our Africa by Rail Hosted Journey - we hope to see you again soon.

Rated 5 out of 5 stars

3 month adventure in Africa

Just got home after a 3 month adventure in Africa, all booked thru Viva. Started in Cape Town and travelled thru to Joburgh via Namibia, Botswana and Zimbabwe with Drifters, it was accommodated and lived up and more than I expected, the tour leaders/drivers were knowledgeable as was well as great sense of humour. My next safari was the Kruger National Park again with Drifters but different tour guides, so many animals and saw the big 5 as well as the most of the ugly 5. Then on to Kenya, Uganda (gorilla trek) and Tanzania, is time with Intrepid. Some interesting experiences, got up early one morning and watched a bull elephant wander thru the camp site, it was still dark, he was only interested in a tree he wanted to eat, joined by 3 more. Spent 10 days chilling in Zanzibar before heading off to Morocco, loved the accommodation and the camel ride. All in all a very exciting and enjoyable adventure, though one down side I had to transit in Cairo and would have liked to have spent a couple of days there to see the museum, fingers crossed I will get back there.

June 26, 2025
Unprompted review
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Reply from Viva Expeditions

Wow! What an amazing African adventure Dallas, from Cape Town all the way up to Morocco with lots of great experiences inbetween! Thanks for sharing your feedback and travelling with Viva. We hope you can visit the new museum in Cairo soon!

Rated 4 out of 5 stars

good support via a phone call

good support via a phone call, guides were very good

September 11, 2025
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Reply from Viva Expeditions

Thanks for your feedback, glad to here you enjoyed our guides and found the 24/7 support helpful while travelling with us in South America.

Rated 5 out of 5 stars

ROVOS Rail and Africa Tour

Size of tour group was perfect for the rail trip. Having a "personality" hosting. Lots of animal viewing opportunities.

September 5, 2025
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Reply from Viva Expeditions

Glad to hear you enjoyed our Africa by Rail hosted by Hilary Barry. Thanks for joining us and your lovely feedback. We hope you can join us on another Viva hosted journey in the future!

Rated 5 out of 5 stars

Viva definitely the company to use for South America Travels

We were very impressed at how thorough Viva were through their communications, the quality of the guides, the pick up and drop offs, the hotels etc. Special mention to our guide Nancy in La Paz and Omar and the driver in Bolivia. They both went out of their way to ensure we were well looked after.

September 13, 2025
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Reply from Viva Expeditions

We are happy to hear you had such a great time in Bolivia and Argentina. We will let the guides and driver know. Thanks for travelling with Viva , we hope you will travel with us again soon.

Rated 1 out of 5 stars

What went wrong is that we never went…

What went wrong is that we never went on the trip as I got advice given to me by my staff that come from that region the areas being traveled in were not safe so we canceled the trip.

September 13, 2025
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Reply from Viva Expeditions

It’s a shame you did not join us on our recent Africa by Rail with Hilary Barry journey, I was onboard and it was an amazing experience.
Johannesburg is a major hub for many people travelling into Africa, as with all of our tours we collected everyone at the airport and took them to a wonderful and very safe hotel and the following day boarded a luxury train from a private train station. Nobody felt unsafe and those that arrived prior to the beginning of the tour had a wonderful time exploring Johannesburg on guided tours. We then through South African game parks and into Zimbabwe finishing off the trip with a sunset cruise in Victoria Falls. I’m sorry that your staff members put you off travelling and that you missed the opportunity to see what a diverse & beautiful place Africa is.

Rated 5 out of 5 stars

We had the most amazing trip with Viva…

We had the most amazing trip with Viva to South Africa and Zimbabwe.
I can’t fault their attention to detail,hospitality and being the most wonderful hosts.

September 5, 2025
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Reply from Viva Expeditions

Hi Lynne, it was great having you onboard our Africa by Rail with Hilary Barry Rovos charter! Glad to hear you had an amazing time. We hope you see you on another Viva Hosted Journey in the future!

Rated 5 out of 5 stars

The Trip was Organized

The trip was well organized and it was on Target with our outings.
With outings everything was very well organized.
Transport was appropriate for the outing.
People very friendly.

September 5, 2025
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Reply from Viva Expeditions

Hi Susanne. thanks for travelling on Africa by Rail with Hilary Barry with us! It was lovely having you as part of the group. Thanks for your feedback., we hope you see you on another Viva Hosted Journey in the future!

Rated 5 out of 5 stars

Well organised and great communication.

Well organised and great communication.
Loved it immensely
Thanks team
Highly recommend it

September 5, 2025
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Reply from Viva Expeditions

Great to hear you loved the heli flight over Vic Falls, and our Africa by Rail journey! Thanks very much for your feedback Helen

Rated 5 out of 5 stars

Group of 4 of us made the trek to South…

Group of 4 of us made the trek to South America visiting 4 countries. Viva & House of Travel put together an absolutely amazing itinerary . Every airport we were met, each guide was informative as well as great company , accommodation, transfers,flights - all spot on. Will definitely promote you guys.

June 29, 2025
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Reply from Viva Expeditions

Glad to hear it! We certainly appreciate referrals. Thanks for travelling with Viva!

Rated 5 out of 5 stars

Birthday Cruise in the Kimberly's

We had an amazing time, met some wonderful people, were well taken care of, and enjoyed a truly relaxing experience. One of the highlights was definitely the food!

July 10, 2025
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Reply from Viva Expeditions

Sounds like a wonderful birthday! Thanks so much for your feedback.

Rated 5 out of 5 stars

Astral Tourists from Miami Seek Australis Aurora

6 of us from Miami, Florida decided to be Astral Tourists and we we went through Viva Expeditions to help us find the rare Australis Aurora. Not only did we we find it twice on the fascinating Stewart Island, NZ, but also on a custom Viva tour on islands in southern Tasmania.

Viva had many fascinating tours planned for us as well, including nighttime Kiwi spotting, astronomy classes in the International Dark Sky Zone, fishing, penguin sightings, hiking etc. We had an absolute adventure of a lifetime. Beke, our tour coordinator was absolutely fabulous, and was attentive to our every need.

We could not have been more pleased!!

July 17, 2025
Unprompted review
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Reply from Viva Expeditions

So great you were able to see the rare Aurora Australis twice!! Thanks so much for your feedback. We look forward to assisting you with future adventures.

Rated 4 out of 5 stars

Amazing Trip!

Planning was amazing and the support during the trip was great.
Will totally recommend them.

July 20, 2025
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Reply from Viva Expeditions

Thanks so much, Glad to hear about the planning and support for your adventure to the Galapagos Island and the Amazon in Ecuador.

Rated 5 out of 5 stars

Our experiences on this holiday have…

Our experiences on this holiday have been unbelievable I don’t think I’ll ever match them. Our driver John and our guide Wilson were unbelievable very full of knowledge and very helpful very friendly I would recommend anyone going on the Safari to try and get them

July 14, 2025
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Reply from Viva Expeditions

Thanks so much, we will let me know! Pleased to hear you had a wonderful time on our East Africa safari!

Rated 5 out of 5 stars

Great way to travel across South Africa and see amazing sights!

The tour had an excellent itinerary, the guides were knowledgeable and friendly as well being happy to adjust to specific guest needs.

June 10, 2025
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Reply from Viva Expeditions

Thanks for the wonderfull feedback for our South Africa Eco Explorer! Glad we were able to accomodate your specific needs, thanks for travelling with Viva.

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