VIVAIAReviews 

5,821
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the shoes for their exceptional comfort, often highlighting features like wide toe spaces and excellent arch support that accommodate various foot needs. Many appreciate the high quality and stylish designs, with several people noting the durability and ease of washing that keeps the shoes looking new. The delivery service is frequently mentioned as prompt and efficient, with orders arriving quickly and well-packaged. Reviewers also commend the customer service for being responsive, helpful, and committed to resolving issues swiftly, making the overall purchasing experience very positive. However, some reviewers were not happy with the sizing, finding shoes to be too tight or too big despite following size charts, particularly with certain styles or when ordering for wider feet. A few people also felt that some shoes, like wool runners, did not clean well or only lasted one season, and others experienced issues with customer service regarding returns or partial orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the comfort, style, and overall quality... See more

Quality

Users describe positive interactions with quality, frequently praising the comfort, style, and overall... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and timely... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as truly excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shoes complete their promise of being comfortable for people with corns or other issues requiring a wider toe space. However, they are also attractive and easy to put on and take off. My wife nee... See more

Rated 5 out of 5 stars

I recently purchased a pair of the Francesca loafers and OMG I have not taken them off. I have never, until now, felt the ‘walking on clouds’ feeling. They are fantastic. I absolutely recommend them.... See more

Rated 5 out of 5 stars

I've bought several pairs of shoes from this brand, always excellent quality, extremely comfortable, shipped very promptly and with an excellent returns/exchange service (one pair I ordered was too bi... See more

Rated 5 out of 5 stars

Great selection of footwear (I have bunions and hammer toes). Customer service is the best (rapid filling of orders and shipping, shoes packaged extremely well and return policy is like no other (very... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,821)

1,083 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've purchased 3 pairs now.

I've purchased 3 pairs of shoes and boots from Vivaia and have been thrilled with all of them. I have hard-to-fit feet because of an old injury plus rheumatoid arthritis, and these shoes are perfect. They fit well, give me the support I need, and they are very comfortable. And they're super cute, too.
Had to exchange the first pair, and the customer service and quick shipping were amazing.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

First time purchaser and very happy…

First time purchaser and very happy with my shoes and my experience! I love the blush Ciara’s - so comfortable and adorable! The pair I ordered were a bit large for me (recommend sizing half size down) and I thought the process to return/exchange would be cumbersome but it was made so simple! I initiated the exchange and received my new pair in less than a week and mailed the original pair back free of charge. Exceptional customer service - easy communication. Cannot wait to order a second pair from them!

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great selection and customer service

Great selection of footwear (I have bunions and hammer toes). Customer service is the best (rapid filling of orders and shipping, shoes packaged extremely well and return policy is like no other (very quick with returns and refunds)

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Good customer service, good quality product and arrived as promised - and not left on the doorstep. Would recommend :)))

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Shoes online scare me!

I was sceptical. I really don't like ordering shoes online. My feet are weird 😜. However when I got my new shoes I even waited weeks to actually wear them. I really do love them. They fit well and are comfortable. It surprised me joyfully. I purchased a pair of the margot square toed Mary janes in almond mesh. I felt like a princess when I wore them Saturday. Thank you Vavaia. ❤️

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful colours and comfortable stylish shoes

Always well packaged and quick delivery with updates, I keep returning to this wonderful brand time after time.
The recycling of all materials is important to me so VIVAIA are top of my list - the comfort, quality and choice are first class - I frequently read the fitting advice and reviews as sometimes it’s necessary to size up a half size ( on the pointed shape toe ) I love the fact that I can wash them so light colours are definitely back in my wardrobe.
I have three different colours of the smart pointed toe bow loafers in size 42( I’m a UK 7.5/8) and also MANY colours of the pointed toe ballet flats, they are comfy to walk in for hours and look great too - going to try the satin sneakers next !
The only ones that didn’t work for me were the slingback heels - the strap was just too stretchy so they did not feel secure on my feet and flopped around even though the size was spot on.

April 18, 2026
Unprompted review
Rated 2 out of 5 stars

I bought two pairs of flat shoes and…

I bought two pairs of flat shoes and was super excited when they arrived. The size seemed to fit perfectly and at first was very comfortable, and I could really understand what all the reviews are about. The next day I wore them to the office and by the end of the day, my heels were bleeding. I was disappointed that this had happened as the reviews promised comfort.

April 15, 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Fiona,

We’re very sorry to hear that your experience did not meet your expectations and that the shoes caused such discomfort—even leading to bleeding. This is certainly not the experience we want for our customers, especially after your initial excitement and positive first impression.

While our shoes are designed with comfort in mind, we understand that individual fit and sensitivity can vary. We sincerely regret that this pair did not provide the comfort you were expecting.

Your feedback is very important to us, and we truly appreciate you taking the time to share your experience.

To assist you further, please contact us directly at support@vivaia.com
with your order number, and use the subject line: “Review from trustpilot.com.” This will help us prioritize your case and provide the best assistance.

Thank you again for bringing this to our attention.

Rated 4 out of 5 stars

Beautiful Quality Shoes

The shoes are absolutely beautiful and seem to be of good quality. I just got them recently and haven't worn them a lot of times yet, but am hoping they last a while particularly after washing them.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I have never found shoes that are so comfortable and fashionable all in one. I started with the Margot and now have 3 pairs of them. I then bought the Allday sneakers and am in love. Going back for another color. I also have the Pamela sandals and it’s not a surprise that they live up to the Vivaia standards of comfort and fashion. I highly recommend these shoes. I am one happy customer. They have become my first pick in shoe shopping.

April 15, 2026
Unprompted review
Rated 2 out of 5 stars

I received partial order only

I received partial order only. When I contacted their customer service, they want me to send a photo of the part I received and the photo of the shipping label. In the end, the rep said that he will forward my case to the related team for further review and resolution. I am not sure that they will finally send me my other item, but the service is really bad. Will not buy anymore and do not recommend.

April 14, 2026
Unprompted review
VIVAIA logo

Reply from VIVAIA

Dear Danica,

We’re very sorry to hear that your order arrived incomplete and that your experience with our customer service has left you feeling uncertain and disappointed. This is certainly not the experience we want for our customers.

To clarify, requesting photos of the received items and shipping label is part of our standard process to accurately investigate and resolve delivery issues as quickly as possible. However, we completely understand how frustrating this situation must feel, especially when you’re waiting for a clear resolution.

We truly value your order and will do our best to make this right. To assist you further and follow up on your case with priority, please contact us directly at support@vivaia.com
with your order number and use the subject line: “Review from trustpilot.com.” This will help us locate your case quickly and provide you with an update as soon as possible.

We sincerely appreciate your patience and the opportunity to resolve this for you.

Rated 5 out of 5 stars

5 pairs so far!

I have 5 pairs of Vivaia shoes and will be buying more. They are the most comfortable shoes I’ve ever worn. I have a bunion on one foot and it never hurts when I’m wearing Vivaia shoes, even if I wear them all day. The huge variety of styles and colors makes it hard to choose what to buy but that’s a good problem. I highly recommend these shoes to you.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Since I bought my first pair of vivaia…

Since I bought my first pair of vivaia shoes which I still love and wear I’ve found many more beautiful styles boots and heals and the gorgeous sneakerinas I can’t find any other brands that can compare in comfort and elegance and prettiness and sassyness!!! Love them all

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable

Comfortable, stylish options. The washable shoes are excellent. Service, returns etc are very convenient.

April 12, 2026
Unprompted review

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