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Rated 5 out of 5 stars

I ordered an item that sadly broke after a week however the store owner very quickly responded and remediated the situation by replacing the broken item at no charge. The jewelry is beautiful and only... See more

Company replied

Rated 5 out of 5 stars

For starters, my order arrived so quickly and was packaged so well! I got the Amélie watch, and I love how beautiful the watch box and certificate are, I can tell care and thoughtfulness went into eve... See more

Company replied

Rated 5 out of 5 stars

I have shopped twice with Viviamacity and I can only say that there quality and attention to detail is amazing, I have mainly shopped there anime themed collection because it is both subtle and stylis... See more

Company replied

Rated 5 out of 5 stars

Best customer service, amazing pieces and of wonderful quality :) genuinely can’t wait for more collections and sales to drop !! This is one of two jewelry brands that I will ever buy from ! Nothing... See more

Company replied

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4.4

Excellent

TrustScore 4.5 out of 5

252 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Minor Issues, Quickly Resolved

I ordered an item that sadly broke after a week however the store owner very quickly responded and remediated the situation by replacing the broken item at no charge. The jewelry is beautiful and only broke due to soft material and a non-seating locking mechanism but this appears to be an outlier. I would recommend others purchase some of the great items for sale with Vivamacity! If you have any issues, they will gladly resolve them.

December 31, 2025
Unprompted review
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Reply from Vivamacity

Hi Casey,

Rest assured, the unfortunate breakage you experienced is not the standard of quality that we expect in our pieces. We're so glad that your experience with our support team was a pleasant one; and that (most importantly) you're enjoying your earrings! ☺️

Rated 1 out of 5 stars

My husband ordered me a pair of…

My husband ordered me a pair of earrings for Christmas that are too heavy. They refuse to compensate me or let me return them. This is straight up fraud! We are out almost $300 dollars.

January 6, 2026
Unprompted review
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Reply from Vivamacity

Hi Louise,

We're sorry to hear that the earrings are too heavy for you. As we mentioned to you both over email and the phone, we do not offer exchanges/ returns on worn earrings due to hygienic concerns. This is a clearly stated company policy in our FAQs.

If you have any further questions or concerns about this, please feel free to reach back out again.

Thank you.

Rated 5 out of 5 stars

Lovely jewelry and company!

For starters, my order arrived so quickly and was packaged so well! I got the Amélie watch, and I love how beautiful the watch box and certificate are, I can tell care and thoughtfulness went into every aspect of the design. The watch itself is so gorgeous too! Looks exactly like the website photos and has a decent weight that definitely attests to the quality of the materials. I am so pleased with my purchase!

December 9, 2025
Unprompted review
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Reply from Vivamacity

Hi Asha,
We are so happy to hear of your experience with your new Amélie watch! Our team strive to make each order memorable for our customers and to help when issues are encountered. Thank you for the love!🫶

Rated 1 out of 5 stars

Incredibly deceptive marketing

Incredibly deceptive marketing. Probably illegal as well.

Will tell you explicitly that 30% is the best Black Friday offer they will offer, and that the discount will not get any better.

Then 2 days later they do a 35% sale.

December 1, 2025
Unprompted review
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Reply from Vivamacity

Hi Jonas,
We appreciate hearing you out!
I’m sorry it came across as deceptive, we always aim for clear and honest communication with our sales.😃 Every year we do separately our Black Friday and Cyber Monday sales. Both of these we don't know what it'll be ahead of time as we want it to be fair for everyone. Our sales will always be a little different for both and our Black Friday tends to have in stock for most items while Cyber Monday will be for pre-orders that will likely arrive in varying points of the holiday season.

Keep an eye out, every year we do something different. For example, there was a year where we did a discount for one and a BOGO for the other! You just never know what you'll be surprised with when it comes to the Viva Team. We hope you enjoy your new Howl's pieces!💫

Rated 5 out of 5 stars

Best customer service

Best customer service, amazing pieces and of wonderful quality :) genuinely can’t wait for more collections and sales to drop !! This is one of two jewelry brands that I will ever buy from ! Nothing can beat a brand that values customer service and quality! <3

(For the team: I really really liked the sample sale that you guys recently held! I think it’s a wonderful idea and doesn’t let pieces go to waste)

October 30, 2025
Unprompted review
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Reply from Vivamacity

Hi Anabelle,
You're so kind! We are proud to be of your top choices and will always do our best to provide our community with pieces they'll love. Thank you! 🫶

Rated 5 out of 5 stars

Amazing quality thank you so much

Very pleased with the care put into each one of your guys boxes. It was a unique and fun way to get my erings and ring I recommend getting things from Vinvamacity they care about the quality of their products.

September 25, 2025
Unprompted review
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Reply from Vivamacity

Hi Tanner,
We are over the moon to hear these kind words! We know you'll rock your new Zoro's singles set and Kalei ring ⭐️

Rated 5 out of 5 stars

Great product

Great product. Super clean and great construction.

September 23, 2025
Unprompted review
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Reply from Vivamacity

Hi Mark,
Thank you for your 5-Star review. Glad to hear you love your new Zoro's Earring!

Rated 5 out of 5 stars

I have shopped twice with Viviamacity…

I have shopped twice with Viviamacity and I can only say that there quality and attention to detail is amazing, I have mainly shopped there anime themed collection because it is both subtle and stylish. They definitely know their audience and I can't wait to get more and see what other anime they could include

August 14, 2025
Unprompted review
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Reply from Vivamacity

Hi Ynez,
Thank you for leaving us a 5-star review, we truly appreciate it! We're so happy you love our anime-inspired collection. We're currently working on some new anime-inspired pieces and can't wait to share them with you☺️

Rated 1 out of 5 stars

Buyer beware for Canadians

Buyer beware for Canadians. This website is not transparent about tariffs incurred when buying products. The shipper WILL charge you a tariff. Nowhere on their website do they mention this and emails about it went unanswered. They are deliberately skirting the issue in order to make more sales. Save yourself the hassle and buy Canadian. Shame on me for purchasing this product.

July 23, 2025
Unprompted review
Vivamacity logo

Reply from Vivamacity

Hi Nicole,
Thank you for your feedback, and we’re truly sorry to hear about the frustration you experienced regarding customs fees.

We want to clarify that we are transparent about customs charges for international orders, including those to Canada. As noted in our FAQ section: "Customs charges may apply in your country, which would be charged to you by your postal service upon arrival. We do not have control over this, nor are we notified prior to dispatching your order." Unfortunately, customs fees are determined by your country’s regulations and are not something we can influence or predict. We understand how unexpected charges can be disappointing and apologize for any inconvenience this has caused.

Regarding your emails, we were unable to locate any messages under your name. It’s possible they were caught in spam filters, and we’re very sorry if you felt unheard. Our customer support team typically responds within 24–48 hours and can be reached directly at support@vivamacity.com.

We genuinely value all of our customers, including those in Canada, and are here to help with any concerns you may still have❤️

Rated 5 out of 5 stars

Great product

The online site is easy to navigate. The products are exactly as pictured with great quality and it gets delivered quickly.

July 1, 2025
Unprompted review
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Reply from Vivamacity

Hi Kay!
We appreciate you letting us know how things went! Providing a seamless and enjoyable shopping experience is something we’re truly passionate about, so your feedback means a lot to our team. We hope to have you back again soon!

Rated 5 out of 5 stars

Great customer service

Great customer service, I received my package quickly, and the item was just as described and even better in person

July 11, 2025
Unprompted review
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Reply from Vivamacity

Hi Allies!
Thanks for making time to share your feedback. It's nice to hear that your order arrived quickly and that your new Baby Howl’s Ring turned out even better than you expected!

Rated 5 out of 5 stars

Great customer service and support…

Great customer service and support responds to problems when they appear.

July 7, 2025
Unprompted review
Vivamacity logo

Reply from Vivamacity

Hi Rom!
Really glad to hear you had a good experience with our support team. We know issues can pop up sometimes, so we're always ready to jump in and help!

Rated 5 out of 5 stars

Great for sensitive ears

I purchased the original Zoro single earrings. First of all, shipping was so fast. I ordered on a Friday and my package arrived by Monday (US based). The quality is awesome. I have two lobe piercings that are extremely sensitive to low quality earrings. Anytime I wear anything that isn't gold, silver, or surgical steel, my ears become inflamed and irritated as soon as I put the earrings on. That being said, I was able to wear the Zoro earrings without a single issue. They are on the heavier side for what I'm used to in earrings, but I absolutely loved them. The only thing I didn't love was that it has the vivamacity logo engraved on the back of the earring and it's noticeable to me but no one is really going to be staring at the back of my earrings. The logo isn't noticeable enough while wearing to bother me that much. Otherwise, I am so happy with my purchase!

June 13, 2025
Unprompted review
Vivamacity logo

Reply from Vivamacity

Hi Marianna,
Thank you for your review and feedback! We’re so happy to hear that your Zoro's Earring hasn't irritated your ear and that you're able to wear it comfortably. We use 925 Sterling Silver for this purpose because it’s a hypoallergenic material.
Regarding the logo on the back, we completely understand that it might not be in the ideal spot. I’ll pass this feedback along to our design team, and we’ll work on a solution for future designs and restocks.
Again, thank you so much for taking the time to leave us a 5-star review. We truly appreciate it!🥰

Rated 5 out of 5 stars

Great buying experience from Vivamacity

Great buying experience from Vivamacity. Their customer service is top of the chart. I contacted them due to a broken earrings during transit and mistakenly got the wrong ring instead of the one I ordered. They immidiately sent another package to replace, unfortunately the 2nd package was somehow tampered with before I got my hands on. They were willing to sent a 3rd package and this time shipping was lightning fast, I got my correct order finally. Their earrings and ring are great quality, I got a lot of compliments wearing them. Highly recommend buying from Vivamacity.

April 4, 2025
Unprompted review
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Reply from Vivamacity

Hi Quynh!
Thank you so much for sharing your experience! We’re so glad to hear that, despite the hiccups, you received your order. We strive to provide excellent customer service, so it means a lot that we could resolve everything for you. It’s also amazing to hear you’re getting compliments on your pieces! We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

ANIME FANS REJOICE

High quality Gold earrings for Zoro! I love the scarlet red Sterling Silver for Kurapika! Fast shipping and I feel great wearing them to channel the pirate king's right hand and Kurta Clan's scarlet eyes!

March 1, 2025
Unprompted review
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Reply from Vivamacity

Hello David,
Thank you so much for taking the time to leave us a review; we truly appreciate it! We are so happy you love your Kurapika's and Zoro's Earrings. We can't wait to keep creating designs that you'll love! ✨

Rated 5 out of 5 stars

Best Earings For a Zoro Cosplay Costume

The Earrings Were Great, I Can't Wait to Wear them For My Cosplay Costume in August

February 12, 2025
Unprompted review
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Reply from Vivamacity

Hi Ryan!
We’re so happy you love the earrings, and we’re sure they’re going to be an amazing part of your cosplay costume! Can’t wait to see how they complete your look.

Rated 5 out of 5 stars

Appreciation from Oahu, HI & Las Vegas, NV

I love this online jewelry store! I bought 4 rings for both myself (I live on Oahu, Hawaii) and my best friend who lives in Las Vegas. I paid full price for the first set of rings back on January 26,2025. And it was worth it. This is the first set of Howl moving castle rings that doesn’t affect my skin, cause a reaction or turn green. I love both of the rings I got because they fit me!

Then I bought a 2nd set on Friday of last week, February 07,2025 and it came in on Monday for me in Hawaii & on Sunday for my bestfriend Nerilyn on Sunday.

My bestfriend Nerilyn, loves her set of rings. Since i bought it a week apart I admit for both our sets. She needed a bigger size so I bought her both a size 8 & 9 ring small in the same silver style. While I bought 1 chunky gold vermil and 1 smaller sterling silver Howls moving castle ring

Also I took advantage of the online sale for Valentine’s Day this past week and I have to admit it was WORTH IT!!!

Also, SHIPPING WAS EXCEPTIONAL!! I literally bought my 1set of rings and it took 2-3days to get to both my address & my best friends in Vegas. BOTH RINGS CAME IN ON THE SAME DAY.

Also, this week I ordered a 2nd set of rings for both me and my bestie and SHIPPING LABELS WERE CREATED WITHIN 2 HOURS OF ME ORDERING THE RINGS!!!! 🥰❤️❤️❤️

THIS STORE IS EXCEPTIONAL TO SAY THE LEAST!!! Also, WE LOVE THE HANDWRITTEN NOTES!!!

100/100: Recommend Vivimacity online store for anyone that wants to buy rings with their bestfriend, life partners and cherish something for ever because I admit these rings I am going to cherish them.

100000/100000: Exceptional!!! Shipping! Will not deny you will love it. Literally shipped out the day I ordered them. Labels were made within 2hours of ordering these rings. I will be buying more jewelry from this amazing store. I have so much good to say because it’s true!!

February 10, 2025
Unprompted review
Vivamacity logo

Reply from Vivamacity

Hi Makamae!
Thank you so much for your heartfelt message! We're so happy to hear how much you and your best friend love the rings! It truly means the world to us that you're enjoying not only the jewelry but also the shopping experience. Your support and kind words make everything we do worth it! We’re glad the shipping and sizing worked out perfectly, and we can’t wait for you to continue cherishing your new pieces. Thank you for being such an amazing customer, and we can’t wait to serve you again in the future!

Rated 5 out of 5 stars

Wonderful business

I’ve ordered several pieces of theirs over the years and each one has exceeded expectations, but what I love more is their wonderful customer service!

January 15, 2025
Unprompted review
Vivamacity logo

Reply from Vivamacity

Hi Cole!
We’re so glad to hear that our pieces have consistently exceeded your expectations! It’s also great knowing that our customer service has left such a positive impression. We make it a priority to provide that level of support with every order, so our customers always know we’re here to help!

Rated 5 out of 5 stars

Fantastic Service and High Quality Jewelry

I got the anime bundle over Christmas because I wanted the Tanjiro earrings and my son wanted the Zoro and Howl earrings. I fell in love with the Zoro earring though, too, it was so beautifully done! I decided to order myself both the original and katana versions of the Zoro triple as well as the singles of each so I could wear even at the office. The are beautiful, high quality. I am very, very happy with this purchase!

The presentation in the high quality jewelry boxes, an included jewelry polishing cloth, and a hand written thank you note was incredible. It makes it feel like a very personal and personable interaction, which is rare to come by with an online transaction, even from artisan marketplaces.

The shipping was incredible fast, too! I got both of my orders within 1-2 days of ordering them, but I do live in the Greater Houston area, where the company seems to be located.

I work in patient satisfaction in healthcare so ai always try to leave reviews because I know how important feedback is for a company, no matter if it positive or constructively critical. I left reviews for both purchases I made from Vivamacity and was very happy to see that they took the time to acknowledge and respond to my reviews as well.

I will absolutely be continuing to purchase from this company, not only for their fantastic anime inspired jewelry, but for other unique and high quality pieces I have come across. In a world where fast (and cheap) fashion reigns, I love that their business model is based on providing high quality pieces at an affordable price. I would much rather pay a little more for high quality pieces that will last for a lifetime rather than cheap pieces that will tarnish or break within a year.

January 10, 2025
Unprompted review
Vivamacity logo

Reply from Vivamacity

Hi Maryann!
We’re so grateful for your feedback, and the time you took to leave a review. We’re happy to hear that you and your son are enjoying the jewelry from your Anime Holiday Bundle. We really believe in making every purchase feel personal, so it means a lot to hear that you appreciated the little extras like the handwritten note. And yes our shipping is pretty fast, but being in the Greater Houston area definitely helps. It’s always a pleasure to connect with our customers, so thank you for your support and for being a part of the Vivamacity family!


Rated 5 out of 5 stars

Vivamacity never misses!

Vivamacity is one of my favorite websites to buy jewelry from, whether it be for myself or as a gift. From necklaces to rings they never fail to impress. I love dainty gold jewelry and this is where I can always find it at a reasonable price; everything last and never greens! I am a happy, forever customer! 🫶🏽☺️

January 10, 2025
Unprompted review
Vivamacity logo

Reply from Vivamacity

Hi Stephanie!
Omg, we’re ecstatic to hear Vivamacity is one of your fave spots for jewelry! Your support means EVERYTHING. And we’re glad that you were able to find pieces that vibe well with your style. Love that the quality and prices keep you coming back! We can’t wait to keep serving you as a forever customer!

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