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Vivara Sverige Reviews 892

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TrustScore 4.5 out of 5

4.7

Animal Feed Store
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Company details

  1. Animal Feed Store
  2. Garden Center
  3. Plant Nursery

Written by the company

Vivara Naturprodukter har specialiserat sig på att utveckla miljövänliga naturprodukter som fågelbord och holkar i material som tar ansvar för miljön. Fodret är av högsta klass; antingen det handlar om rena sorter, fettprodukter eller foderblandningar använder vi bara kvalitetsråvaror. Låt dig överraskas över de unika produkterna och de användbara tipsen som man får på köpet och som också gör att du kommer närmare naturen.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

892 reviews

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Rated 3 out of 5 stars

Not best first impression- we can work on it

Update nov. 8th
I received my order after not hearing a thing by email. That’s also why I couldn’t send the company my order number - cause I didn’t have it. I know I gave the right email cause it was used to register my parcel. Having two company names didn’t make it less confusing and making me worried if I bought from a scam site. The fact that no one picked up the phone (after 30 min wait) was also not great.

Anyway, nice products, looks like the picture, well packed, birds loves the peanutbutter.

All I can say I’m sorry it took long to get it, not being able to communicate and scare me for a scam.

October 31, 2025
Unprompted review
Vivara Sverige logo

Reply from Vivara Sverige

Hi Christina,

Thank you for your review!

We’re really sorry to hear about the trouble you’ve experienced.

Since we don’t have an order number or your full last name, we unfortunately can’t see exactly what has happened with your order.

Could you please try contacting us again through our contact form on www.vivara.se
and include your order number? We’ll make sure to look into this and get back to you as soon as possible.

Rated 1 out of 5 stars

Keep removing honest negative reviews. Dishonest business.

I left one star review because Vivara.se took payment for goods that arrived a month late with no responses to any of the customer service channels. No reply or update via social media, their phone lines were switched off, there was no response to any emails. The good eventually arrived over a month late with no communication and some items missing. Now they have the audacity to report my review to Trustpilot saying I reviewed the wrong business. Wrong. My review is most definitely for vivara.se. Even further shady tactics. It's sad because I used to order regularly and I've spent a ridiculous amount of money with vivara.se over the years. Trying to remove negative reviews instead of dealing with the very real problems is not doing them any more favours.

February 13, 2024
Unprompted review
Rated 1 out of 5 stars

very bad customer support

Very very bad company!!! They don't deliver as they promised on the website. In the other confirmation is said a delivery date and i didnt get the goods. By phone this company is no longer available for customer support and on emails they react very very slowly!!

Because of not the promised delivery times i cancelled my order directly and received a confirmation on 16th May with refund and creditnota.

No they sent me again a faktura for paying!!! I never received anything, didn't signed for it and directly cancelled my order and have a confirmation by email. They are still not available for any support by phone.

People should be warned for this company, this is just some kind of fraud here!!! Also it's not according the regulations and rules by EU law.

Its a shame that companies like this do this kinda things. So i will take all nessecary legal steps against them!!!

May 16, 2023
Unprompted review
Vivara Sverige logo

Reply from Vivara Sverige

Hi Rick,

Thank you for your review!

Looking at the order this was cancelled during the time of our new system being implemented which was causing us a few teething issues. I am very sorry this order was then still shipped and attempted delivery - Totally our mistake.

As for the contact number, in May we decided to take the phone number offline as most customers prefer to contact us via email but rest assured we have a team who will respond to your request as a matter of urgency.

Kind regards,
Vivara Naturprodukter

Rated 4 out of 5 stars

Generally great service and products

Quality products but a little disappointed that Vivara now take 150kr for delivery even with large order. Other wise great service.

March 12, 2023
Vivara Sverige logo

Reply from Vivara Sverige

Hi Gary,

Thank you so much for your review!

Thank you for your feedback and we're glad to hear that you enjoyed our products and service. We understand your disappointment with the delivery fee, and we want to assure you that we're currently working on implementing more delivery options to provide our customers with more choices and flexibility.

Kind regards,
Jessica
Vivara Naturprodukter

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