Vivian Health Reviews 371

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the positive user experience, finding the platform easy to navigate and effective for finding various job assignments from multiple agencies. Many people value the convenience of communicating with different recruiters and the ability to customize job searches to fit their specific needs. Reviewers often highlight the efficiency of the platform in streamlining the job search process and making profiles visible to numerous staffing agencies. However, some people were dissatisfied with the contact experience, reporting issues with communication frequency and relevance. There is also a high level of disagreement regarding the staff, service, and website, with some users reporting issues like recruiters not caring about submissions or jobs disappearing. A few other people also felt that recruiters often fail to review qualifications, leading to an influx of irrelevant job offers.

What people talk about most

Staff

People report ambiguous experiences with staff. Many reviewers praise specific recruiters for their prompt... See more

User experience

Consumers find the user experience to be positive, highlighting the app's ease of navigation and up-to-date... See more

Service

Reviewers highlight ambiguous aspects of service. Many consumers appreciate the platform for providing... See more

Website

Customers had ambiguous experiences with the website. Many reviewers appreciate its ease of use, variety of... See more

Customer communications

Clients share negative opinions on contact. Many customers report being bombarded with texts, voicemails, and... See more

Based on these reviews

Rated 4 out of 5 stars

A great way to see a variety of assignments that are being offered by multiple agencies. A minor app issue doesn't always save preferences. However, it is easy to update profile and see profile streng... See more

Rated 4 out of 5 stars

The company is a good source for travel positions . Have had no issues getting one. Only issues is the pay it’s going much lower than before.

Company replied

Rated 4 out of 5 stars

It was easy to use but even though I have a resume uploaded I had to list my work experience. Should be one or the other not both.

Company replied

Rated 5 out of 5 stars

I have used Vivian for the last few years for finding travel contracts. It shows me a broader view than what a single agency has to offer. I can see all states, all facilities and agencies that can ge... See more


Company details

  1. Employment Search Service

Written by the company

Vivian Health (formerly NurseFly) is transforming how the healthcare industry hires. As the leading jobs marketplace that serves healthcare professionals first, Vivian Health empowers a broad range of healthcare professionals to find jobs they love across many types of healthcare work, including staff roles, per-diem shifts, local contracts and travel positions. Built on intelligent matching, transparent information and the widest selection of job opportunities, over 1.9 million healthcare professionals turn to Vivian to find their perfect job. For employers, Vivian Health helps fill roles faster than traditional recruiting practices and at a fraction of the cost, helping alleviate labor shortages in healthcare.


Contact info

3.7

Average

TrustScore 3.5 out of 5

371 reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Vivian allows deception on its…

Vivian allows deception on its platform. Indian Agents deceive professionals to gather data by posting fake pay and then offer different pay, time and time again. For almost 3 years using Vivian I have never got a job here, only for “agents” from India to collect my data and contact me with bullshit jobs outside of Vivian. Pure bait and switch.

January 10, 2025
Unprompted review
Vivian Health logo

Reply from Vivian Health

Hello there. We appreciate your honest feedback and we apologize that our platform hasn't served you as we intended and for your experience with recruiters on our platform. Can you please reach out to our support team using the 'Contact Vivian' button to provide more context on job inaccuracies so we can address appropriately? We do not tolerate bait and switch tactics AT ALL and we want to be able to resolve these issues to keep our platform truthful. You can also leave reviews for certain recruiters on our 'Employer Reviews' page (this can be done anonymously).

Rated 5 out of 5 stars

My recruiter

My recruiter, and how she explained everything over the phone to ease my worry. This is my first travel assignment.

November 25, 2024
Vivian Health logo

Reply from Vivian Health

Thank you for your feedback and we're glad that you land your first contract thru our platform! Please check out our VIP program and submit your first pay stub to see if you're eligible for a financial reward!

Rated 1 out of 5 stars

NOT WORTH YOUR $$$ - Small to Mid Size Companies

Small to Mid size employers do not signup with Vivian. We tried two times but had less than 10% success. So called Customer Success Managers never bothered to work with you, they say try this method or reach 4-5 times and also charge you for VIP leads (totally crappy). All the tips they share is something even 3-4 years recruiting experience can give us. Repeatedly we lose money and absolutely waste of money. All they care about is your $$$$, big companies can easily write off the losses but not at all worth your money and time. Candidates are not bothered to respond but you still get charged, same candidate apply for 10 jobs but you get charged 10 times. All the online success stories will lure you in for the subscription but the actual results will leave you wounded not only with $$$ but also with a lot of frustration and feel hopeless after losing several thousand $$$. You can easily try two different portals for the money you spend on Vivian Health portal. I am not saying its a SCAM but it definitely does not worth your time and money as simply it cannot get you even 25% results when actually you should be expecting 60% conversion. Yes - after learning hard, we tried two other portals and we were able to signup 70 employees compared to 12-15 we converted from Vivian using it for 9 months.

January 1, 2025
Unprompted review
Rated 3 out of 5 stars

Your focus is on local travel and under…

Your focus is on local travel and Colorado notably travel and in house clients should be compensated correctly

December 19, 2024
Vivian Health logo

Reply from Vivian Health

Hello Lorretta! Can you please reach out to our support team using the 'Contact Vivian' button on the app or web to elaborate more on what you mean by this experience (screenshots are appreciated)? We're always open to feedback to improve our platform and make your experience better!

Rated 2 out of 5 stars

3/10 user friendliness...ehh

The vivian website is great in theory, but it has many con's to the site.
First, references are asked by each agency-If vivian could contact your references once and have it saved on the website, rather than 15 different agencies reaching out, I would be much more enticed to use them. It's annoying for the references to have to answer calls, emails, and texts about the same referral.
Second, the site doesn't tell you which facility you are applying to. It only shows the city, state and weekly salary. You have to reach out to the recruiter to inquire about the actual facility name.
Third, vivian also doesn't list "applied" under the jobs you have clicked interest in. So sometimes, you're reaching out to the recruiter about the same job you inquired about, a few days earlier.

December 3, 2024
Vivian Health logo

Reply from Vivian Health

Hi Mary! We appreciate your honest and very comprehensive feedback. These are all very helpful to us as we continue to improve our platform and features.

To address your first concern- you now have the option to have Vivian perform your reference checks, meaning your previous employers, managers or colleagues won't be called by every agency you apply with. Once verified, these reference checks will be valid for one year and reusable for any job you apply to. You can reach out to our support team using the 'Contact Vivian' button on the app or web for more info.

Regarding the facility name- unfortunately, many facilities do not allow the agencies to post their name on the posting and do not want their name searchable for others to see that they are hiring travel clinicians or how many positions they have open.

Regarding your third point- the addition of an 'applied' flag is definitely helpful to avoid redundancy in applying to the same position. Our team is open to exploring this and other features that will make your experience easier on our platform.

Rated 1 out of 5 stars
Vivian Health logo

Reply from Vivian Health

Hi Alli. Please reach out to our support team using the 'Contact Vivian' button to provide more context on this request and for assistance on how to manage alerts/ notifications or on how to delete your account.

Rated 3 out of 5 stars

Many of the Jobs listed have closed or…

Many of the Jobs listed have closed or are no longer applicable. Very frustrating then you have to put up with recruiters harassing you to take other positions not as well paid or in locations you applied for.

November 8, 2024
Vivian Health logo

Reply from Vivian Health

Hi Lana! Thank you for your honest feedback and we apologize for your recent job search experience on our platform. Some specialties, especially in more popular locations, fill faster than others and one contract can get over a hundred applications within a few hours of posting. You can have these jobs reported to our support team using the 'Contact Vivian' function if they're still active on our website after the recruiters say that they've closed.

You can also leave reviews for certain recruiters and agencies on our 'Employer Reviews' page (this can be done anonymously) or share the details of your interactions with our support team so we can address appropriately.

Rated 5 out of 5 stars

I love that I can see multiple job…

I love that I can see multiple job posting where I can compare prices, hours, and start date all on the same page. Don't like that it asked for 4 last SS# and it still shows job openings when they are already closed.

November 8, 2024
Vivian Health logo

Reply from Vivian Health

Hi! Thank you for your honest feedback. If you come across unavailable jobs that are still posted, please flag these to our support team using the 'Contact Vivian' button on the app or web.

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