Great experience with Vivid Gold! I recently bought a PSN wallet top-up for my PlayStation Plus subscription, and the code was delivered quickly and worked perfectly. Fast, reliable service—I would de... See more
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I like how easy it is to access your website and also how reliable your help contact info is. First time I wanted to buy from you guys I had to get some proof you were legit. Your helpline assisted me... See more
The user interface was simple enough and easy to use which made the process of getting and buying a particular item very easy. The codes for gift cards are also delivered instantaneously, unlike some... See more
Company replied
The online platform works seamlessly to make purchases. Have been dealing with vivid gold for a while now; from buying PS store credit frequently to a racing chair and kit. No disappointments to date... See more
Company replied
Company details
Written by the company
We provide “alternative” payment rails for digital content purchases via Q-Commerce platform of digital gift cards to consumers in Africa.
Contact info
No 2, ABC Court, Mukuyu Road, Off Northern Bypass, Marurui - Thome, Nairobi, Kenya
- +254724925236
- digital@vividgold.africa
- vividgold.africa
4.7
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything is good the site is easy to…
Everything is good the site is easy to use for new customers, the detail of the items that you wanna buy is good the way you explain how to use the items or redeem them is good, the instant code receiving is a amazing, the only thing i would say could be better is the prices, and i would suggest having like discounts for frequent customers like myself it would be nice
January 1, 2025
Reply from Vivid Gold - Gift Card Marketplace
We're so glad to hear you found our site easy to use and appreciated the detailed item descriptions and instant code delivery. Your suggestion about discounts for frequent customers is a fantastic idea—we value your loyalty and will explore ways to make your experience even better. Stay tuned, and thank you for being a valued part of our community!
Fast feedback
April 1, 2024
Reply from Vivid Gold - Gift Card Marketplace
We're glad you appreciated the quick feedback. Your satisfaction is our priority, and we’re always here to assist you.
Reply from Vivid Gold - Gift Card Marketplace
Thank you for your feedback! We're glad to hear that you appreciated our quick responses and problem-solving. Providing excellent support is our priority, and we’re here whenever you need assistance.
Reply from Vivid Gold - Gift Card Marketplace
Thank you for your review! We're thrilled to hear that your items were delivered on time. Ensuring timely delivery is important to us, and we appreciate your support.
Code takes a while before receiving it
December 1, 2024
Reply from Vivid Gold - Gift Card Marketplace
Thank you for your feedback. We apologize for the delay in receiving your code and are working to improve delivery times. Your patience is greatly appreciated, and we’ll strive to provide a faster experience in the future.
Newbie Gamer
Excellent service from Sheila at VG, being new to gaming, she patiently took me through the purchase and all other bits and pieces required to enjoy the PS5 to the max!
December 1, 2024
Reply from Vivid Gold - Gift Card Marketplace
Thank you for your wonderful review! We're so glad to hear that Sheila provided excellent service and helped you make the most of your PS5 experience. We’re always here to assist, and we hope you enjoy gaming to the fullest!
Reply from Vivid Gold - Gift Card Marketplace
We're thrilled to hear you found our online store user-friendly and our service efficient. Your feedback motivates us to keep delivering the best experience for our customers. Happy shopping!
they are always quick to provide me…
they are always quick to provide me with codes. very reliable
November 2, 2024
Reply from Vivid Gold - Gift Card Marketplace
We're glad to be your reliable go-to for quick code deliveries. It’s always a pleasure to serve you, and we look forward to keeping up the great service.
The code was delivered immediately.
October 7, 2024
Reply from Vivid Gold - Gift Card Marketplace
Great to hear. Thank you.
Reply from Vivid Gold - Gift Card Marketplace
We're happy to hear that you found our service quick.
Reply from Vivid Gold - Gift Card Marketplace
Thank you so much for your thoughtful review! We're glad that our speed, reliability, and accuracy stood out to you.
The Best Video Games shop in KE!
Bought a PS5 -- was delivered promptly and in good condition. Also the best place to buy e cards, and PlayStation gift cards!
September 6, 2024
Reply from Vivid Gold - Gift Card Marketplace
Thank you so much for your review! 😊 We're thrilled to hear that your PS5 was delivered promptly and in great condition. It's also awesome to know you enjoy purchasing your e-cards and PlayStation gift cards from us! 🎮 Your support means the world to us, and we can't wait to serve you again soon. Happy gaming! 🙌
Was immediate no delay
September 7, 2024
Reply from Vivid Gold - Gift Card Marketplace
Thank you so much for your feedback! We're thrilled to hear that you experienced prompt service. Looking forward to serving you again soon!
Reply from Vivid Gold - Gift Card Marketplace
Thank you for your feedback! 😊 We're glad you found our service efficient. Your satisfaction is our priority, and we look forward to serving you again soon! 🙌
I had purchased digital wallet top up…
I had purchased digital wallet top up and didn't receive the code until the next day. And also no one assisted me
September 1, 2024
Reply from Vivid Gold - Gift Card Marketplace
Thank you for sharing your experience, and I sincerely apologize for the inconvenience you encountered with your digital wallet top-up. Receiving your code a day late and not getting the support you needed falls short of the service we aim to provide. The delay was due to a system glitch with our payment gateway, which unfortunately affected the timely delivery of your code. If you still need help or have any further concerns, please don't hesitate to reach out. We’re here to make things right.
Reply from Vivid Gold - Gift Card Marketplace
Thank you for your kind words! We're thrilled to hear you found our service fast and reliable. We look forward to serving you again!
The app is user friendly and I have…
The app is user friendly and I have been able to get the codes instantly
August 2, 2024
Reply from Vivid Gold - Gift Card Marketplace
Thank you for the positive feedback! We're delighted to hear that you find the app user-friendly and that you're getting your codes instantly. We're committed to providing a seamless experience, and it's great to know we're meeting your expectations!
Reply from Vivid Gold - Gift Card Marketplace
Thank you so much for your review! We're thrilled to hear you were impressed with our quick response, quality products, and service. Your satisfaction is our top priority, and we're glad we could deliver. We look forward to serving you again!
quick & guaranteed
The website was clear and easy to use and I got my product within seconds of payment.
August 4, 2024
Reply from Vivid Gold - Gift Card Marketplace
Thank you for your feedback! We're glad to hear that you found our website easy to use and that your product was delivered within seconds of payment. We aim to make your shopping experience as smooth and efficient as possible. We appreciate your support and look forward to serving you again!
Buying a gift card from them was swift…
Buying a gift card from them was swift and efficient. I do recommend Vivid Gold for anything gaming. What are you waiting for?
August 2, 2024
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