Musah, First time I've had an easy time making an online purchase. The staff is incredible supportive particularly Clare who really took me through the whole process well.Shout out to James too.
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See what reviewers are saying
Amazing customer service! Solid transparency between customer and vivid gold! Bought my xbox series x and ps5 from them along with various other accessories and all items were delivered on time. If an... See more
Vivid Gold is top-notch in terms of service delivery, pricing and quality. In particular Victor is courteous, knowledgeable and very professional; Vanessa in sales is great with customers too. Got my... See more
Reliable equipment. They are prompt to respond and deliver immediately just as they say. I once had a set of batteries for my controller that weren't working after I bought them. I informed them and... See more
Company details
Written by the company
Your #1 Video Game & Multimedia Store in Kenya. Shop Online! We Deliver! You Game!
Contact info
No 2, ABC Court, Mukuyu Road, Off Northern Bypass, Marurui - Thome, Nairobi, Kenya
- +254724925236
- info@vividgold.co.ke
- vividgold.co.ke
4.9
Excellent
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
There are alot of fraudsters in the…
There are alot of fraudsters in the gaming industry. I like that i can rely on vivid for all my gaming needs.
September 17, 2024
Unprompted review
![Vivid Gold - Video Game Outlet [KE] logo](https://consumersiteimages.trustpilot.net/business-units/56b9eb5f0000ff000588b288-198x149-2x.avif)
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you so much for your feedback! We truly appreciate your trust in Vivid Gold. We know how important it is to feel secure while shopping, and we're proud to provide a reliable source for all your gaming needs. We are committed to upholding that trust!
Happy gaming! 🎮
Excellent customer service
Excellent customer service. Speedy delivery of items. I highly recommend them.
September 20, 2023
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
We're thrilled to hear you had a great experience with our customer service and delivery. Your recommendation means a lot to us.
Great customer service
Great customer service, good product, timely delivery.
August 24, 2024
Unprompted review
Reply from Vivid Gold - Video Game Outlet [KE]
Thank you
I purchase Ps5 from their online store…
I purchase Ps5 from their online store and their delivery was timely. On arrival the Ps5 was defective, they were very professional in handling the situation and they did a replacement at no extra cost. My go to one stop shop for gaming
February 1, 2024
Unprompted review
Exceptional customer service from the…
Exceptional customer service from the point of inquiry until the time of delivery. I was so impressed
June 8, 2024
Unprompted review
Vivid Gold is the goal
Vivid Gold is the goal . There services are quick and fast no delays. Awesome
April 30, 2024
Unprompted review
Trustworthy
The process of getting my controllers was smooth, quick, and easy. Would recommend anyone else to work with vivid gold.
April 15, 2024
Unprompted review
I received a timely delivery from Vivid…
I received a timely delivery from Vivid Gold, and I'm pleased to confirm that the games are legit. The customer service was fantastic too. Highly recommend!
April 9, 2024
Unprompted review
Very professional and timely
Very professional and timely. They have excellent communication from the time you order to the time you receive it.
April 4, 2024
Unprompted review
Reliable equipment
Reliable equipment. They are prompt to respond and deliver immediately just as they say. I once had a set of batteries for my controller that weren't working after I bought them. I informed them and they took them back and gave me better one, at no extra cost. Excellent customer service.
I really trust no one else for my gaming needs.
September 13, 2023
Very reliable
Very reliable, latest games available, delivery is quick and prices are reasonable. Furthermore, good customer service.
April 1, 2024
Service has gotten a bit slower over…
Service has gotten a bit slower over time with alot of delays in communication. Hoping to see this improve
March 23, 2024
Love the site
March 23, 2024
Unprompted review
Brilliant service and Trustworthy for…
Brilliant service and Trustworthy for many many years.
March 2, 2024
Unprompted review
I have come to Love Vivid Gold it's so…
I have come to Love Vivid Gold it's so fast wea customer service is concerned en it's so fast to sort out a customer en ensure they're satisfied they even follow up. Kudos to you
March 1, 2024
Unprompted review
Love the sales people....so engaging…
Love the sales people....so engaging and ready to offer different items to suite ur budget.
January 8, 2024
Unprompted review
Xbox controllers repair
Got my Xbox controllers fixed so fast I didnt miss them :-)
January 13, 2024
Unprompted review
Ordered a gaming chair.Got excellent…
Ordered a gaming chair.Got excellent customer service!
December 30, 2023
Unprompted review
Service is always reliable and timely
Service is always reliable and timely.
Customer service on any inquiry is excellent, timely and reliable.
December 23, 2023
Unprompted review
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