Vivi Electric Bike Reviews 

Customer service is horrible to non existent. I own 2of there bikes. The display meter went bad on one. The bike will not work at all. The meter has been discontinued. I’m trying to deal with customer service to have them offer me a substitute meter but all they are saying is that it has been discontinued. What a shitty company.

Love the bike. The price was right. My only problem is that it was harder to put together than I thought. I was lucky someone was around to help me.

Everything went well

Ordered a replacement part and it came damaged. Had to pay for having it replaced. Company wanted to either send me another one meaning I would have to pay a second time for replacing it or I could get half my money back meaning I was still paying for a damaged part.

Control does not work. Battery is fully charged. Worthless as it sits now.

I have an electric E wheel bike 24 2024 and the battery you sent me that I thought would work. It’s too big for the bike. It won’t slide down. I have been trying to do aI have an electric E wheel bike 24 2024 and the battery you sent me that I thought would work. It’s too big for the bike. It won’t slide down. I have been trying to do a refund and you have not responded a refund.

Customer Service is non existent. I called to get help troubleshooting a bike I recently received. For a whole week I tried to contact someone to help me. I would call the hotline and they would take my information and say someone will call me, but they never did, I tired the online chat system, but they are in some weird time zone and even waking up at 7am to try and chat they were only there long enough for one message, and guess what that message was, just asking information so some can get back to me. I ended up doing my own troubleshooting and determined the most likely culprit was the battery, This was a gamble though, because the batteries were non refundable. The battery did end up fixing my issue but it was a level of troubleshooting to get to that determination that I would not expect the average consumer to go through, I ended up disassembling the entire bike, and running everything with with a power controller and multimeter to find the issue. I am certain anyone else would have just thrown the bike away at that point.

Received my h7ul bike 6 days after ordering. Got here on Friday June 19 th. Spent the afternoon assembling it.had no issues with anything. Went on a 2 mi test ride. All good. Adjusted handlebars and seat, and rode 28.5 miles on mixed use trails in garland, tx. In 2 hrs ride time, with 272 ft total elevation change. Averaged 12 mph. So It has not appeared to have any problems. I am 79 years and this is the very thing I needed to get my mileage back up. I am pleased with the bike. No complaints about anything, except is there a way to keep the electrics on when taking a break?

Customer Service is horrible. I have been trying to resolve an issue for 10 days now and it is still not resolved. Your automatic reply says solutions within 24-48 hours and that is not true. I don't understand why Vivi won't respond in a timely manner. When I call the hotline, it is just an answering service. When I you send an email, it is not current and offers no solutions.

Nice bike and good price however the directions could be more clear.

It fit was a little different at the end of the plug

The charger I was sent was the wrong one for my bike. I am waiting for the correct charger to be sent to me. I will give a better review when I receive it.

I ordered black and it came in white. We have been arguing back and forth as I don’t want a white bike and simply want a return label to send it back. Uhhh. There were two choices…black and white. Not too difficult to place the order correctly.

Anyway, do I sound happy? No I don’t want $20.00. No. I don’t want $60.00. No. I don’t want a white bike.
It remains unbuilt in the box. And weeks and weeks later that’s where it will remain til they capitulate and send a darn return label.

Purchased a bike from them in september. In aprl the frame cracked. The frame is suppossed to be covered for a year under warranty. Contacted customer support email, they said no problem, cut the power cable and we will refund the money for the bike. I cut the cable, sent pictures per their request and did everything they said. I got several responses back saying they couldnt refund the card, they needed a paypal account. I set up a pay pal account and still have not received my refund after a month of back and forth with their customer service email. Very shaddy company do not purchase from them

My sons bike will not go the speed of his friends with the same bike no matter how many times we try to reset the top speed

Anointing this product with 3 stars is a gift which I may come to regret. First of all the assembly instructions, perhaps translated from Mandarin, are pretty much useless. Likewise the accompanying YouTube videos. Photos and videos barely resemble the bike you are working on. Over the course of a few days, if persistent, one can eventually figure it out. A phone number is provided in case you require assistance but no one answers. A recorded message says leave your phone number and your call will be returned. No call back occurs. The return policy requires returning the thing in its original packaging (which would be quite a feat in itself) at the customer’s expense! The package weighed over 60 lbs upon delivery. As I write this it’s been cold and rainy where I live so I haven’t tried to ride the thing yet. I may regret giving this weird company’s product 3 stars. Good luck

Everything expected. Arrived on time and packaged quite well. Did find a scratch on the frame

You refused to replace the battery that you said was faulty. After I recycled the battery and provided proof of recycling. I had to purchase a new one at a cost of $260. I will be posting bad reviews online.

I love the bike. Easy to install and rides well.
I have had it for 1 week now and the headlight does not work. It didn't work out of the box. I called twice and sent 2 emails and still no response. Very frustrating!

Bike broke while riding it and got in a bad accident and broke my foot and big patch of road rash and a concussion and now have to live in consent pain and with the breaks failing and the front fork just randomly snapping they won't even make it right dont recommend VIVI bikes at all