This is my 4th vivi bike I liked each one better than last until I got this one. I was so DISAPPOINTED that this bike had no tail or brake light.... See more
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Review summary
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I had several problems with it some due to shipping and the others due to QC. I had to replace the Bottom Bracket(the sensor that has the pedal shaft through it) and the brake pads needed adjustment,... See more
Company replied
Solid budget-friendly E-bike. Average battery range of 25-35 miles, depending on pedal assist level used and amount of hills in the terrain. Good suspension for unpaved paths. Smooth gear-shifting and... See more
Company replied
The instructions were a little difficult to follow but once together the bike has worked wonderfully. My son has been using it to ride back and forth to school. The battery has a lock and is easy to d... See more
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Company details
- Bicycle Store
- Bicycle Club
- Bicycle Wholesale
- Bike Accessories Store
- Outdoor Sports Store
- Sporting Goods Store
Written by the company
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Contact info
5521 Schaefer Ave, 91710, Chino, United States
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3.2
Average
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 59% of negative reviews
Typically replies within 48 hours
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My wife and I love our VIVI e-bikes
My wife and I love our VIVI e-bikes! We have been riding them every day and absolutely love them!
February 20, 2026
I love the bike because you can use it…
I love the bike because you can use it manually or electronically
February 21, 2026
You're ebikes are junk and I will never…
You're ebikes are junk and I will never buy anything from you again
February 20, 2026
Quick delivery and assembly
The bike arrived quickly and it was not difficult to assemble. The ordering experience was smooth.
January 26, 2026
Reply from Vivi Electric Bike
Dear Customer: Hello! Thank you for your positive feedback on our service. Vivi values every customer, and customer satisfaction is always our top priority. We will continue to provide you with the best assistance and support. Have a pleasant cycling experience! 🥰
Received the e-bike within a week.
Received the e-bike within a week.
So far it exceeds my expectations.
January 26, 2026
Reply from Vivi Electric Bike
Dear Customer: Hello! Thank you for your positive feedback on our shipping service. We will continue to provide you with the best assistance and support. Have a pleasant cycling experience! 🥰
Bike I purchased on Dec 2024 the ViVi…
Bike I purchased on Dec 2024 the ViVi 726Ful is a great price for $769 with the Modifications I made from mechanical brakes to Hydraulic Brakes, larger Seat, and new Crankcase bike is better suited. Customer Support is available just have to have patience in fixing problems with the bike 🏍 😀
January 22, 2026
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
Very helpful on replacing parts
January 23, 2026
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
Reply from Vivi Electric Bike
Dear Customer: Hello! Thank you for your positive feedback on our customer service. Vivi values every customer, and customer satisfaction is always our top priority. We will continue to provide you with the best assistance and support. Have a pleasant cycling experience! 🥰
Still haven't received a refund or my…
Still haven't received a refund or my bike pedal. SMH
January 23, 2026
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your feedback. Our tracking number shows the package has been delivered to your destination mailbox. Please check your mailbox to see if you can find it. If not, it may be lost. If lost, we will resend it or issue a refund. Please also keep an eye on messages at service@viviebike.com; we will promptly handle your after-sales needs.
Great value product
Great value product. The bike performs well and it is good looking.
December 23, 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
The bike is good customer service is terrible
The bike is good. The tire on my bike as well as my friends both went flat after a couple days. Customer service is terrible. Waited over a month for help finding the correct tube. Then was told it was out of stock. Went to the website and ordered two. Only received one and they refuse to ship the second.
October 21, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your feedback! After checking your purchase history, we found that you purchased the wrong item. You bought a 20×1.95” bike inner tube, which is not suitable for your electric bike. We apologize that our customer service staff may not have been aware of your specific purchase details and were unable to resend it to you. We have reprocessed your after-sales situation and contacted customer service to send you two new 20×2.4” bike inner tubes. In addition, to protect your tire from further damage, we are also giving you two free bike tire liners. We hope you have a pleasant riding experience, thank you!
Lacking detailed assembly instructions…
Lacking detailed assembly instructions on rear fender and rack. Front disk brake seems to drag a little bit.
December 24, 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Since our instruction manual is a general manual and has not been revised for a specific model, it may have some shortcomings. We are constantly improving our user manual to help customers complete the assembly and ride smoothly as much as possible. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
Charger was damaged still waiting on…
Charger was damaged still waiting on resolve from this sag a Christmas gift my child can’t enjoy
December 24, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello! Thank you for your feedback! If the charger you received is faulty, please contact our after-sales service team promptly (email: service@viviebike.com). Our after-sales service team will diagnose the fault for you as soon as possible and send you a new charger free of charge! Thank you!
Sincerely,
VIVI Team
The part I ordered was a replacement…
The part I ordered was a replacement for an existing damaged wheel I occurred while mountain biking. The new part works perfectly.
December 23, 2025
Reply from Vivi Electric Bike
Dear Customer, Hello. Thank you for your interest and support in purchasing Vivi electric bikes. Vivi will continue to provide you with help and support with all her heart. Have a pleasant ride!🥰
Reply from Vivi Electric Bike
Dear Customer: Hello! Thank you for your positive feedback on our customer service. Vivi values every customer, and customer satisfaction is always our top priority. We will continue to provide you with the best assistance and support. Have a pleasant cycling experience! 🥰
Eventually I was able to get my money…
Eventually I was able to get my money back but with much frustration of being denied after doing everything asked. Thank you in the end
November 22, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your comment. We understand you need to purchase a chain guard for the 2021-2022 model C26 electric bicycle. Due to the discontinuation of our partnership with the manufacturer of this model, we are no longer able to supply some of these products. We sincerely apologize for this. We sincerely apologize for this. Due to the need for product technology and quality upgrades, we have switched to a more reliable OEM manufacturer. If we have spare parts, we will wholeheartedly provide them to you. If you have any further needs, please feel free to contact our after-sales customer service! Thank you!
Well engineered e-bike at an affordable…
Well engineered e-bike at an affordable price
November 23, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello! Thank you for your positive feedback on our customer service. Vivi values every customer, and customer satisfaction is always our top priority. We will continue to provide you with the best assistance and support. Have a pleasant cycling experience! 🥰
We ordered an e-bike from vivi
We ordered an e-bike from vivi. In the process of assembling, we found that the battery was defective. We proved this with multimeter testing. We contacted vivi for a replacement battery. As of this writing, it's been over a month and they still haven't sent one, so we have cheaply made non-electric bike sitting around now. Insult to injury — vivi's business hours are something like ** 8pm to 5am ** (United States) so email communications are painfully slow.
They have been making excuses and putting us off. We've repeatedly asked for a refund and a return shipping label; they offered us $20 instead.
Please do not order anything from vivi.
November 1, 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your feedback! We apologize for the unpleasant shopping experience. Our battery was previously sold out, so we were unable to replace it for you immediately. The new battery is on its way and is expected to arrive at our warehouse in a few days. We understand you are dissatisfied with our after-sales solution. We have already forwarded this to our after-sales department, requesting them to do their best to meet your needs and upgrade your compensation plan, hoping to make you as satisfied as possible. If our customer service is still unable to provide you with a satisfactory solution, please contact me! I will escalate your request until you are satisfied. Thank you! Sincerely, VIVI Team
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