This is my 4th vivi bike I liked each one better than last until I got this one. I was so DISAPPOINTED that this bike had no tail or brake light.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had several problems with it some due to shipping and the others due to QC. I had to replace the Bottom Bracket(the sensor that has the pedal shaft through it) and the brake pads needed adjustment,... See more
Company replied
Solid budget-friendly E-bike. Average battery range of 25-35 miles, depending on pedal assist level used and amount of hills in the terrain. Good suspension for unpaved paths. Smooth gear-shifting and... See more
Company replied
The instructions were a little difficult to follow but once together the bike has worked wonderfully. My son has been using it to ride back and forth to school. The battery has a lock and is easy to d... See more
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Company details
- Bicycle Store
- Bicycle Club
- Bicycle Wholesale
- Bike Accessories Store
- Outdoor Sports Store
- Sporting Goods Store
Written by the company
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Contact info
5521 Schaefer Ave, 91710, Chino, United States
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3.1
Average
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 48 hours
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Reply from Vivi Electric Bike
Dear Customer: Thank you for the fantastic review! We're delighted to hear that our batteries are performing so well for you and providing excellent mileage. Your positive feedback means a lot to us!
Everything advertised is accurate
Everything advertised is accurate. This is my third Vivi EB
July 23, 2025
Reply from Vivi Electric Bike
Dear Customer: Thank you so much for your positive feedback and continued trust in VIVI! We're delighted to hear that this is your third VIVI electric bike and that you're satisfied with our product's accuracy. Your satisfaction means a lot to us, and we remain committed to providing quality electric bikes and excellent service!
Garbage bikes and customer service
These bikes are garbage made it 40 miles then one of the cranks came loose I tightened and it keeps coming loose and will not stay tightened the bearings in the bottom crank are bad. Customer service is terrible they only respond to emails once a day there is no phone to speak to someone in person and all they seem to care about is you proving that you purchased the bike. The company I purchased this through is luckily allowing me to return it and refunding me will never purchase another VIVI product again!
August 7, 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Customer: We deeply apologize for providing you with an unsatisfactory shopping and customer experience.
Regarding the technical issues you encountered, we will conduct a thorough investigation to prevent similar problems from occurring in the future.
As for our customer service, we are actively working to strengthen our customer support system, including expanding our service channels.
We appreciate you bringing these issues to our attention. While we regret that we couldn't resolve your concerns before you decided to return the bicycle, your feedback will help us improve our products and services.
I ordered the bike and I canceled it
I ordered a carbon fiber folding bike and I canceled it. The same day, they sent it anyway. It was not carbon fiber. It came, it was not an adult bike. As advertised. It was for a small child and they refuse to give me an address to send it back or refund me.
July 24, 2025
Reply from Vivi Electric Bike
Dear Customer: Thank you for your feedback. We would like to clarify that our bike is made of high carbon steel, not carbon fiber. We have never advertised this model as being made of carbon fiber in our product descriptions.
Besides, this is an adult electric bike designed for riders between 5'3" and 6'2" in height, not a children's bike.
We understand your desire to return the bike. Please contact our customer service team at service@viviebike.com for return assistance. Our team will help process your return request promptly. Please note that for returns, the bike must be unused and in its original packaging condition.
I ordered the wrong part and you guys…
I ordered the wrong part and you guys have been giving me a hard time to return for a refund still in package has not been used..
July 24, 2025
Reply from Vivi Electric Bike
Dear Customer: We sincerely apologize for any inconvenience regarding your after-sales experience. If you have purchased incorrect parts and need to return them, please contact our customer service team via email (service@viviebike.com) as soon as possible. Please provide your order number when contacting customer service. They will assist you promptly with your return request. Thank you for your understanding!
Nice Bikes.
The Bikes are very well constructed and nice to ride except for the seat is a bit uncomfortable for longer rides. They work great except for one of the bikes the rear brakes rub a little at 14mph, definitely a weird problem as it's just between 14-15 MPH. The installation instructions are pure garbage and are close to worthless which is why I took a star off. Watch a video either on youtube or Amazon to see how to do it.
June 22, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your recognition of Vivi electric bike. If you encounter any problems during subsequent use, please do not hesitate to contact our after-sales customer service via email (service@viviebike.com), we will do our best to solve the problem for you. Thank you!
This company SUCKS
This company SUCKS! I bought one of there bikes on Facebook marketplace. The person I bought it from said the bike was too big for him. I ordered a rack for the bike and horn and light. I had to pay 45 dollars to receive 2 of the items from china. The other came from New Jersey. They never explained this when purchasing. If you are looking to buy a Bike STAY AWAY from this company! You have been warned. Customer service is terrible and everything is done over email which is a problem. Had I done more research I would’ve never purchased this product. I normally don’t get involved in things like this but people should not spend their hard earned money on something that is not worth it. Spend a little extra and get something that if you have an issue with you can actually talk to a customer service person.
June 24, 2025
Unprompted review
Reply from Vivi Electric Bike
Latest update:
Dear customer: Hello. We are sorry for the inconvenience caused to your shopping. We are deeply sorry that we failed to communicate with the operator in time due to the tariff collection as a US policy requirement. In order to resolve your concerns, we have actively communicated with the operator, and the taxes will be borne by the seller. We have paid the import duties and taxes for you. Your package will be delivered in time. Thank you for your support! Thank you!
Original email:
Dear Customer: We sincerely apologize for your frustrating experience and the unexpected additional charges. Let me explain the situation regarding the $45 fee you encountered: Some of our products are shipped from China to the US through certain shipping channels that don't include import duties. In these cases, customers may need to pay additional customs duties upon delivery. We understand this was unexpected and apologize for any lack of clarity in communicating this information.
As a gesture of goodwill, we would like to offer you a $30 gift card that you can use toward future purchases. Our customer service team will be reaching out to you shortly via email (service@viviebike.com) with the details of this offer.
While we understand your frustration with email-based communication, this system allows us to maintain detailed records of all customer interactions and provide more thorough assistance. However, we are constantly working to improve our customer service experience. Thank you for your understanding!
Overall bike is great
Overall bike is great. Very easy to ride. Only issue is front fender rubs.
May 23, 2025
Reply from Vivi Electric Bike
Dear Customer: Thank you for choosing VIVI ebike. If you experience any issues with your bike's fender, please contact our after-sales customer service via email (service@viviebike.com). Please provide your order number along with relevant photos or videos. Our customer service team will verify the situation and resolve your issue as soon as possible. Thank you!
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad shopping and after-sales experience you had. According to the feedback from the customer service department, they have contacted professionals to conduct a technical diagnosis for your electric bicycle and found that you may have installed the front wheel incorrectly. We have arranged for customer service to contact you via email (service@viviebike.com) to send you the correct installation method and help you solve the problem as soon as possible. Please check your email in time. Thank you!
I have purchased two of these Ebiles a…
I have purchased two of these Ebiles a have ridden over a thousend miles with no issue from battey life functioning of Ebike. Great Product.
May 17, 2025
Unprompted review
The only thing I wish the e bike would…
The only thing I wish the e bike would be able to do is use the throttle and peddle at the same time.
April 23, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you so much for your review! We're glad the photos helped you make the right choice. Your satisfaction means a lot to us, and we're here to assist you anytime!
Customer service is the worst
Customer service is the worst! I've been trying to get a replacement battery gor my ebike for almost a month! They shipped the wrong battery twice. And trying to get the right battery seems to be a brain surgery! I'll NEVER buy any replacements from vivi EVER! Besides the fact they sent the wrong battery I have to pay the return fee mail.
April 22, 2025
Reply from Vivi Electric Bike
Dear Customer: We apologize for your unpleasant shopping experience. After verifying your order information, we confirm that we did not send you the wrong battery; rather, you ordered a battery that is not compatible with your e-bike. If you need to return the incorrect battery, you will need to cover the return shipping cost (as stated in the product details). Additionally, please carefully verify the compatibility when purchasing batteries for your e-bike. If you are unsure about battery compatibility, please contact our customer service via email (service@viviebike.com) for consultation. Thank you for your understanding!
VIVI H7UL 27.5" High-Step Off Road Electric Mountain Bike
Got my bike delivered in 3 days. Assembly was easy and everything work's. Was surprised how much power it has. Getting ready to order my wife one.
April 26, 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your wonderful feedback! We're thrilled to hear about your fast delivery experience and that the assembly was smooth. The power is indeed impressive - it's one of our customers' favorite features! That's fantastic that you're considering getting one for your wife too. Feel free to reach out via email (service@viviebike.com) if you need any help with her order. Happy riding!
I ordered more keys to lock battery in place b/c I misplaced the ones that came with it.
Hi, I bought an electric bike from Walmart over a year ago. Had a friend assemble it for me. Turned out it's way too heavy for me, so have been trying to sell it. It's supposed to be foldable, but the booklet doesn't tell how to fold it. I had 2 friends try to help me fold it, to no avail. So, I feel this not a good purchase for me. I hope I'll be able to sell it. And I think it should come with much better information. Thank you
March 24, 2025
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad shopping experience you have. If you cannot fold your bicycle, please contact our after-sales customer service as soon as possible via email (service@viviebike.com) and tell the customer service about the problem you encountered. They will solve it for you as soon as possible. Thank you!
Took a very long time to receive my…
Took a very long time to receive my part, but I did receive the correct part at a fair price. Customer service was helpful.
March 23, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your honest feedback! We apologize for the extended delivery time and truly appreciate your patience. We're glad the part met your expectations and that our customer service team was able to help. We're continuously working to improve our shipping times to serve you better. Thank you for choosing us!
IP shipping is fast bike easier to…
IP shipping is fast bike easier to assembly but. I didn't see tools kit I used my own tools
March 23, 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your feedback! We're glad to hear about the fast shipping and easy assembly. We apologize for the missing tool kit - this shouldn't have happened. Please contact our customer service team via email (service@viviebike.com) and we'll send you a complete tool kit right away. Thank you!
This company's neglectful
My battery hasn't been changing for months I have been calling but they just keep on giving me the runaround⁷
September 4, 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad shopping and after-sales experience you have. If you need to replace the battery, please contact our customer service via email (service@viviebike.com) and inform the customer service of your order number and your request. They will provide you with corresponding support after verifying the situation. Thank you!
The bike was ordered in december and…
The bike was ordered in december and came with a bent rim. I have been trying to get a replacement wheel and rim, but am told the replacement is coming and it never came. Customer service is horrible. I would not by a Vivi bike, Look elsewhere for ebike.
February 11, 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Customer: Hello. We sincerely apologize for the unsatisfactory shopping and after-sales experience. According to feedback from our customer service department, we have registered a request to send you a replacement wheel and rim. However, these items are currently out of stock. We are working to restock them as quickly as possible and will send you the new wheel and rim as soon as they are available. Thank you for your understanding and patience!
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