Disappointing experience after wanting and saving for their products for a long time. The rainboots are very narrow so I needed to return, they charge £8.50! For a return and also charge if you don’... See more
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Just stay away. They cheated me out of a hat, wasn't expensive, but just the idea of it. I contacted their custonmer service and the reply was to send them ohotographs and videos of what i recieved..... See more
Vivimari has become my go-to for everyday bags and outerwear... I first purchased their padded grey bag in size small last year, and literally haven't used any other bag since, so I decided to also ge... See more
I ordered a raincoat and a small padded bag in leopard print and the items arrived super quickly (I was actually surprised by how quick it was) in beautiful packaging. Also the shipping was free and n... See more
2.6
Poor
56 reviews
No history of asking for reviews
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Vivi Mari is amazing
So surprised about this super high quality product. It was so good, I bought one for my sisters and my mum. Would definitely recommend for anyone searching for a new bag or anything they sell really
May 9, 2024
Unprompted review
Unsympathetic return policy
I ordered a raincoat and a hat. The coat was fine, but the hat (€ 39,-) was to small, so I wanted to return the item. Vivi Mari will deduct 18 euro's (!!!) of the refund, for a small, almost weightless package from the Netherlands to Germany, wich would normally cost € 8,50. What a scam.
May 3, 2024
Unprompted review
Never arrived and that was 20th December 23
I ordered a beanie on 20th December and have never received it- they said there was an issue with the order and would resend it and have me a 20 euro gift card against future purchases- still not here, and no tracking!! I asked for a refund and they didn’t respond I am now going to have to go through my bank to get a refund for the item and recommend no one buys from them as I think it’s an IG scam.
I lost almost £50.
January 15, 2024
Unprompted review
Really bad customer service!
Really bad customer service!
I received the raincoat as a Christmas gift and wanted to return it as it's way too big and doesn't hang properly as it does on the models as advertised. You have a 14 day window in which you can return the item but that's quite impossible if it was bought before Christmas as a gift.
I wouldn't recommend buying this coat if you're on the short side. I now have to keep a coat that I will never wear.
Won't be buying from this website again.
January 3, 2024
Unprompted review
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