I really like the fact that if the product t is sold out, refunding is instant and no waiting for days to get it back and Vivino is very honest will give you a higher quality sometimes in its place to... See more
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Review summary
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Reviews shaping this summary
I received the wrong vintage. It seems as though your customer service is trying to fix the issue which I appreciate. I guess if I get the right vintage as a replacement I will enthusiastically o... See more
The wine was great but UPS delivery wasn’t so good. I was home waiting to sign for delivery & they heard my dog bark and left..stuck a note on my gate that i wasn’t home to sign for it.. took anothe... See more
Great company. Love the idea of being able to check it wines with a picture. I wish it was not necessary to order Cali wines from Alberta ATM... But thank God Vivino is there for that
Company details
About Vivino
Written by the company
With over 70 million users and growing, Vivino is the world’s largest wine app and online marketplace, trusted by millions to discover and buy the right wine every time.
Explore thousands of wines from top producers and trusted local retailers, all carefully selected to match your taste. Read real, unbiased reviews from the world’s largest community of wine drinkers to make confident choices.
Take advantage of seasonal offers and curated recommendations, and enjoy a smooth, secure shopping experience powered by reliable fulfillment partners.
Premium Features for a Better Experience
Vivino Premium enhances your wine journey with access to exclusive deals, personalised match scores, restaurant wine list scanning, and an ad-free experience — all designed to help you find the perfect wine, faster.
Stay Informed with Vivino News
Our Wine News section keeps you up to date with curated content, from top-rated wine recommendations and seasonal pairing guides to beginner tips and trends in organic, vegan, and biodynamic wines.
Always-On Customer Support
Our support team is here whenever you need us. We offer 24/7 assistance through our chatbot, with the option to connect with a live agent during support hours.
Trusted by Millions
Vivino is trusted worldwide by users who want to discover and enjoy wine with confidence. Join the community and find your next favourite bottle today.
Contact info
114 Sansome Street, suite 1320, 94104, San Francisco, United States
- Vivino offers chat support
- Please visit https://www.vivino.com/contact if you need any support from our customer service team.
- vivino.com
3.9
Great
21K reviews
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Just about the worst customer support…
Just about the worst customer support to date. I never did receive the shipment. It was actually shipped by the provider days after the promised delivery date. The FedEx delivery driver rang the doorbell and waited, per surveillance footage, exactly 2.5 minutes before he hastily left with the shipment. Vivino and FedEx completely lost track. Promised re-deliveries never materialized. Vivino has a clunky virtual assistant-chat centre system which is opaque and ineffective. No telephone support.
Forget it.
May 1, 2026
Good selections of wine at reasonable…
Good selections of wine at reasonable prices for quality. Good mailout of product. Unfortunately, not all wines ship to my country or address.
April 21, 2026
Love wine selections and ease to order…
Love wine selections and ease to order wine Dislike the fact that you have to sign for delivery as you have to stay home for often four or five hours to wait for delivery. I live in a very safe neighborhood and frequently have packages delivered that stay on our doorstep all day. I do understanding the reasoning behind required signatures and accept the inconvenience.
April 21, 2026
your wine selections and prices are…
your wine selections and prices are great, and
doing like this very much as I do purchase a few bit
of wine from you. I can say though that your service in getting our wine back to us, is very up and down,
This part is not ok, you need to work on.
Thank you for the great wine selection and prices,
both our friends and us have enjoyed it very much.
April 21, 2026
Very straightforward and informed of…
Very straightforward and informed of progress throughout the whole process.
April 21, 2026
The Delivery is always in time and the…
The Delivery is always in time and the Price is low for best quality.
May 1, 2026
i never received the bottles that I…
i never received the bottles that I ordered and only found 2 blanco cards (not filled in) of dhl without any explanation in my letterbox - the phone number print on it does not respond for 3 days now - how do i get my (paid) order or a contact number?
April 21, 2026
Wine didn’t ship for five days
Wine didn’t ship for five days. Brutal customer experience. And zero effort to help until fourth or fifth “chat experience.”
April 21, 2026
Vivino is one of my trusted sources for wine
Vivino’s scoring system is very good. They connect you with merchants who have the wines you select and the ordering and shipping is easy. Prices are quite reasonable.
April 21, 2026
Efficient and fuss free.
April 21, 2026
price was advantageous
April 19, 2026
Happy with my Lugana
Good service provided, order arrived quickly and without any problem.
April 20, 2026
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