The technician showed up shortly after my initial sign up no waiting or delays. Was very professional and relateable.took extra care on instal did not complete everything on the same evening came... See more
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Review summary
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Installation was great! Hayley did a wonderful job installing my equipment. Tanish was the salesperson. He was very knowledgeable of the product. Needs a little more finesse and an appointment wou... See more
Company replied
The sales rep and the technician Alex that did the install were excellent. My only concern is the cameras won't stay connected. Keep having to physically unplug and reboot some cameras.
Company replied
The staff Jose Diaz who evaluated and installed the equipment I needed - I rate 5 stars. He explained the equipment to me and was very professional. Jose walked me through the installation process... See more
Company details
Who We Are
Written by the company
- With approximately 2.5 million customers, Vivint is one of the leading smart home companies in the United States. Our 24/7 monitoring and security features prevent crime proactively, and our professionally installed smart home products make life easier and more efficient.
Contact info
4931 North 300 West, 84604, Provo, UT, United States
- 844-408-1007
- vivint.com
3.9
Great
63K reviews
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The SLIMIEST company ever!
The SLIMIEST company ever!! Do not do business or go under contract with them because they make it nearly impossible to cancel. Called to cancel my account and the representative I spoke with told me it was all taken care of and canceled and then 2 months later I am still getting charged the monthly rate. He had given me a free month so it would seem like it was canceled but never actually canceled. After being transferred 4 times and on the phone for 40 minutes they canceled my policy or so it seems with no offer to refund and still having to pay an additional month. WORST company ever!
June 24, 2026
Unprompted review
My cameras work perfectly and is good…
My cameras work perfectly and is good viewing and visual siding the contrast of the video is great
June 17, 2026
The sales person and the technicians…
The sales person and the technicians were very nice and helpful.
June 14, 2026
The understanding security
The understanding installers who heard our security needs with limited budget.
Very responsive to our questions.
June 17, 2026
Technicians were thorough and patient
Technicians were thorough and patient. They showed me how to operate and troubleshoot my system very well.
June 16, 2026
Vivint is the worse company I’ve ever…
Vivint is the worse company I’ve ever had to deal with. Essentially wasted $5000 on a service that sat in my basement for 2.5 years because they wouldn’t cancel it and the salesman lied to me about being able to use it anywhere I moved. Absolutely terrible company that wasted years of my life and cost me a lot of money. What a joke.
June 24, 2026
Unprompted review
Our tech was very efficient (and tidy)…
Our tech was very efficient (and tidy) and made sure we understood how to use everything.
June 17, 2026
Price quote was all over the map
Price quote was all over the map. Tech was OK but late and wanted me to find him a parking space. Tried to charge me way over the original quotes. All in a bad experience.
June 17, 2026
They did install the thermostat and…
They did install the thermostat and it’s working well. They have not installed the doorbell yet . Technician told me I had to have at least 11 megabytes to install. We have 16 megabytes and doesn’t want to install. I am not happy with this decision. I want it installed regardless, so it is on.
June 17, 2026
The lady who assisted me with…
The lady who assisted me with scheduling an appt was very helpful. My precious installment was not satisfactory at all. That technician did not do his job his name was Alex
June 24, 2026
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