I have sent this company a cease and desist letter, legal has assured me on multiple occasions my home in on the no-knock list. Yet still they ignore multiple no solicitation signs and ring the doorb... See more
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Do not use this company for a security system. They will harass you, rip you off, and put you through hours of torture before cancelling your service. Now they are continuing to try to bill me after... See more
I finally talked to a kind and knowledgeable person...Abraham. (Customer Service, 5*****) He is from Mexico, Vivint has to be proud to have him as an employee. He not just answering my quest... See more
Actually ZERO RATING is not a choice. This company uses fraudulent business practices and preys upon senior citizens. DO NOT DO BUSINESS OR GET INVOLVED WITH THIS COMPANY ! If you find an office i... See more
1.5
Bad
65 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I've only talked to VIVINT about products via the telephone.
I've only talked to VIVINT about an estimate via telephone (have the number I used if you are interested in it) and was told:
1. Estimates are given over the phone - no written bids.
2. There are no contracts, you can quit at any time.
3. If you want you can pay for equipment up front and then pay only monthly monitoring fee, otherwise equipment costs are billed on top of the monthly monitoring fee.
4. Consumer Reports has nothing on them as far as I could find.
July 21, 2023
Unprompted review
I hated the service and cancelled my service but Vivint refuses to stop billing me.
I hated the service and cancelled my account. I paid off the contract in July 2022. To this day I am still being billed for service because the company doesn't want to close the account. I have called Vivint multiple times to explain that my account is paid off, but nothing changes. I have sent copies of proof of payment to 2 bill collectors. My next step is small claims court.
June 24, 2022
Unprompted review
Go away
Go away! They offer a terrible customer support when you need, I’m trying to cancel my account for over 3month and they never send me a copy of my contract, and always keep
Me in the phone for over 1 hour. It’s so disrespectful with the client and unprofessional!
June 14, 2023
Unprompted review
Vivint is the way to go!
I called Vivint on Jan 3rd. They came to install the unit on the 6th. Very professional and clean reps! Everything World as expected! Good job Vivint!
January 6, 2023
Unprompted review
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