Not enough words to describe my first time at this new clinic. Diana, who was really patient with my treatments, answered all of my nitty gritty questions, made me feel relaxed and really comfortable... See more
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Review summary
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Based on these reviews
I would like to share some very strong and heartfelt feedback about Diane. Her customer service is truly exceptional. From the moment I arrived, she made me feel welcome, comfortable, and comple... See more
Company replied
Today I had my second cryo session and once again I felt extremely comfortable from start to finish. Misha explained every detail beforehand which really put me at ease, and the space itself was lovel... See more
Company replied
I intend to write a follow-up review when my course of treatment is complete. I had a first session with Diana yesterday. She seems very experienced and attentive to detail - she took her time whi... See more
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4.8
Excellent
375 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I had a great session with Khadeejah
I had a great session with Khadeejah. She took her time to explain all i need to know.
I am satisfactory with her and looking forward to another session with her.
Thank you 😊
April 18, 2026
Unprompted review
Gemma was amazing and talked me through…
Gemma was amazing and talked me through the whole process
April 14, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you for the wonderful feedback! We are so pleased to hear that Gemma was amazing and took the time to talk you through your entire journey at Vivo Body Studio. We believe that clear communication is key to achieving the best results with our non-invasive body contouring and skin tightening treatments. Whether you were visiting us for Fat Freezing, a HIFU Facelift, or Laser Hair Removal, our goal is always to make you feel comfortable and informed. We look forward to welcoming you back to one of our clinics soon!
I highly recommend this clinic for fat…
I highly recommend this clinic for fat freezing (cryolipolysis) treatments. Having now completed more than one session, I can genuinely say that I am seeing noticeable results, which has made me very happy with my decision to choose this clinic.
From the beginning and throughout each visit, the staff have been consistently professional, friendly, and knowledgeable. They always make me feel comfortable and take the time to check on my progress, explain each step, and answer any questions I have.
The clinic itself is always clean, well-maintained, and welcoming. Each treatment has been carried out with great care and attention, and I have felt confident in their expertise every time.
What I appreciate most is the ongoing support and honest advice. Seeing real results after multiple sessions has really reassured me that I am in the right place.
I would definitely recommend this clinic to anyone considering fat freezing treatments, especially if you are looking for a place that delivers results and provides excellent care throughout your journey.
April 8, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you so much for your fantastic 5-star review! We are thrilled to hear about the noticeable results you’ve achieved after completing your Fat Freezing (Cryolipolysis) sessions with us.
At our clinic, we pride ourselves on delivering professional, high-quality body contouring treatments in a clean and welcoming environment. It’s wonderful to know that our team’s expertise, honest advice, and ongoing support made you feel confident and comfortable throughout your journey. Helping our clients reach their weight loss and body sculpting goals is our top priority!
We truly appreciate your recommendation and look forward to welcoming you back for your future treatments.
Misbah was very professional and…
Misbah was very professional and friendly :) I have had a cryo treatment and the HIFU as well , both treatments were pleasant and I had lovely chats with Misbah. Recommend their post treatment serum and the cream .
April 7, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you so much for the 5-star review! We are delighted to hear you had such a positive experience with Misbah at Vivo Body Studio.
It’s great to know you enjoyed both your Cryotherapy (Fat Freezing) and HIFU non-surgical facelift treatments. At our studios, we pride ourselves on combining professional aesthetic treatments with a friendly, welcoming atmosphere. We're also thrilled that you’re loving our post-treatment serum and cream—investing in high-quality aftercare is the best way to enhance and maintain your skin tightening and body contouring results.
We look forward to seeing you again soon for your next session!
Reply from VIVO Body Studio
Thank you so much for the 5-star review! We are delighted to hear you received great service from Gemma at Vivo Body Studio.
Our team is dedicated to providing professional and personalized aesthetic treatments across all our locations. Whether you visited us for laser hair removal, body contouring, or a skin rejuvenation consultation, we are thrilled that Gemma made your experience excellent.
We look forward to welcoming you back to the studio for your next session soon!
Gemma is a star
I recently had the absolute pleasure of chatting with Gemma, and she completely made my day! She was so genuinely warm and friendly right from the start—like talking to a kind, caring friend who’s truly excited to help. She took her time to listen, answered every single one of my questions with patience and enthusiasm, and went way beyond what I expected. What really stood out was how much helpful, detailed information she shared; it felt like she was pouring her heart into making sure I had everything I needed, explained in the clearest and most encouraging way possible. I left the conversation feeling not only informed but also uplifted and supported. Gemma is a true gem—warm, incredibly helpful, and an absolute wealth of knowledge. If you ever get the chance to connect with her, do it! You won’t regret it.
April 6, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you so much for this beautiful review! We are absolutely thrilled to hear that your experience with Gemma at Vivo Body Studio was so uplifting and informative.
At Vivo Body Studio, we pride ourselves on offering more than just advanced aesthetic treatments; we strive to provide a supportive environment where every client feels heard. Gemma is indeed a 'gem' and an expert in her field, whether she is explaining the science behind body contouring, skin rejuvenation, or laser hair removal. Providing detailed treatment information and genuine care is at the heart of our consultation process.
We will be sure to share your wonderful feedback with Gemma—it will truly make her day! We look forward to supporting you further on your aesthetic journey at our studio soon.
HIFU with Gemma
Gemma is/was brilliant. Taking the time to explain everything and what my expectations were. She focussed on my main points and remained focussed on the treatment giving good advice on aftercare and in clinic offers. Very likeable manner a pleasure to have as therapist
April 6, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you so much for the 5-star review! We are delighted to hear that Gemma provided such a brilliant and professional experience at Vivo Body Studio.
At our clinics, we prioritize taking the time to explain every step and manage expectations to ensure our clients feel confident in their results. It’s fantastic that Gemma could focus on your specific goals while providing expert aftercare advice and information on our latest in-clinic offers. Whether you're visiting for HIFU, fat freezing, or skin tightening, our goal is to provide a pleasant and result-driven experience.
We look forward to seeing you again soon for your next session!
Disappointed
I had an appointment at 13:05 on 13 Palace Street for 360 Fat Freezing, they asked to come 15 minutes earlier. i have arrived with 15 minutes earlier I have waited 35 minutes with nobody coming to pick me up, I have called 3 times, the guy of the phone was helpful, I believe he tried his best to get someone downstairs, but he didn’t know what’s happening. At least to give a notice if the appointments are delayed.
April 3, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you for sharing your feedback, and please accept our sincerest apologies for the delay and the lack of communication during your visit to 13 Palace Street. At Vivo Body Studio, we value our clients' time and it is clear we missed the mark during your appointment for 360 Fat Freezing.
To make things right, we have already issued a full refund for your session, as we do not believe you should pay for an experience that didn't meet our professional standards. We have also reached out to offer you a 50% discount should you choose to return to our Palace Street studio for your 360 Cryolipolysis treatment.
We are currently reviewing our check-in procedures to ensure our body contouring appointments run on time and every client is greeted promptly. We would love the chance to regain your trust and provide the 5-star service we are known for. Please contact us to arrange your next visit
Amazing cool sculpting experience
Gemma was absolutely incredible! I did cool sculpting with her and she was the most understanding and patient person. She made me feel super comfortable and explained the process as we went. 1000/10
April 1, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you so much for the 1000/10 review! We are absolutely thrilled to hear that Gemma was incredible during your CoolSculpting session at Vivo Body Studio.
Creating a comfortable, patient, and understanding environment is exactly what we strive for, especially during a specialized treatment like fat freezing. It’s great to know that Gemma’s step-by-step explanation of the CoolSculpting process helped you feel at ease throughout. Whether you're targeting stubborn areas or starting a full body contouring journey, our goal is to ensure you feel supported every step of the way.
We’ll be sure to pass your lovely feedback on to Gemma, and we look forward to seeing you at your next aesthetic treatment!
Had my 2nd session and I can see much…
Had my 2nd session and I can see much difference from before. Thank you to Diana in Victoria St london for introducing me the shockwave too
March 27, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you for sharing your progress! We’re thrilled that you’re already seeing a visible difference after just your second session at Vivo Body Studio Victoria Street, London.
It’s great to hear that Diana introduced you to Shockwave Therapy; it is one of our most effective non-surgical treatments for enhancing results. At our London clinic, we specialize in combining advanced technology like Cryolipolysis and Shockwave for superior body contouring and skin tightening. We look forward to seeing your final transformation!
Treatment with Khadeejah
I had a treatment with Khadeejah today. Very happy with the professionalism. She talked me through the whole process with ease and made suggestions. She’s really good at what she does. Have already booked for my 2nd application.
March 28, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a professional experience at Vivo Body Studio.
It’s fantastic that Khadeejah provided such clear guidance; our team of aesthetics practitioners prides itself on ensuring every client feels comfortable during their body contouring and fat freezing treatments. We’re glad her expert suggestions helped tailor the process to your goals. We can’t wait to welcome you back for your second session and continue supporting your transformation journey!
I had my treatment today with Diana she…
I had my treatment today with Diana she was really nice and easy to talk too and she really explained everything well and in depth to give me a better understanding of the treatment and after care
March 27, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you so much for your wonderful review! We’re thrilled to hear that Diana provided such an informative and comfortable experience at Vivo Body Studio.
At our London clinic, we believe that a deep understanding of the aftercare and the fat freezing process is key to achieving the best possible body contouring results. Diana is an expert at ensuring our clients feel confident and well-informed throughout their non-surgical treatments. We look forward to seeing you at your next appointment!
Reply from VIVO Body Studio
Thank you for the 5-star rating! We’re so glad to hear you enjoy our professional service every time you visit.
At VIVO Body Studio, we take great pride in maintaining a clean, clinical environment and a friendly atmosphere so our clients feel comfortable during their non-surgical aesthetic treatments. Whether you're here for fat freezing, skin tightening, or any of our other body contouring services, your safety and satisfaction are our top priorities.
We look forward to welcoming you back to the studio soon!
My experience at Vivo body studio was great!
My experience at Vivo body studio was great ! Gemma was really helpful and explained every step throughly. I will definitely be back :)
March 25, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you so much for the 5-star review! We are delighted to hear you had such a great experience at Vivo Body Studio.
It’s fantastic to know that Gemma provided such helpful service and took the time to explain every step of your professional body treatment thoroughly. Whether you visited us for Fat Freezing (Cryolipolysis), HIFU, or skin rejuvenation, we strive to ensure our clients feel informed and comfortable throughout their journey.
We truly appreciate your feedback and look forward to welcoming you back to the studio soon!
Gemma was amazing she made me feel very…
Gemma was amazing she made me feel very comfortable for my first time appointment for fat freezing explained everything very well and i will definitely will be coming back again!
March 25, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you so much for your 5-star Trustpilot review! We are thrilled to hear that Gemma provided such an amazing experience for your first fat freezing (cryolipolysis) appointment at Vivo Body Studio.
It’s our top priority to ensure all our clients feel comfortable and well-informed, especially during their first visit for non-surgical body contouring. We are so glad Gemma explained the procedure thoroughly and that you’re already planning to come back to the studio!
We look forward to seeing you again soon for your next session!
Had treatment done in Vivo Birmingham…
Had treatment done in Vivo Birmingham today by Natasha Fantastic lady explained everything to me and the aftercare would really recommend.Thank you
March 10, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you for the 5-star review! We are delighted to hear you had such a fantastic experience with Natasha at our Birmingham clinic.
At VIVO Body Studio Birmingham, we believe that a thorough consultation and clear treatment aftercare advice are essential for achieving the best possible results. Natasha is an expert in our advanced non-surgical procedures, including HIFU skin tightening, cryolipolysis (fat freezing), and body contouring.
We’re glad her professional guidance made you feel so confident in your treatment journey. Providing a 'first-class' clinical experience is our top priority for all our clients in the West Midlands.
Thank you for your high recommendation, and we look forward to seeing you back at our Birmingham city centre studio soon!
I recently had a fat freezing treatment…
I recently had a fat freezing treatment at **Vivo Body Studio**, and I couldn’t be happier with the experience and results.
My treatment was carried out by Miss Kelly, and she was absolutely fantastic from start to finish. She took the time to explain the whole process clearly, answered all my questions, and made sure I felt comfortable and confident before beginning. Her professionalism and friendly approach really stood out.
The quality of the treatment was excellent. The clinic was clean, well-maintained, and equipped with professional-grade machines. Miss Kelly was attentive throughout the session, regularly checking in to ensure I was comfortable. I truly felt I was in safe and experienced hands.
I’m very pleased with the results so far and would highly recommend Vivo Body Studio to anyone considering fat freezing treatment. A big thank you to Miss Kelly for her outstanding service and care!
February 28, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you for such a detailed 5-star review! We are delighted that you are already seeing fantastic results from your fat freezing treatment at VIVO Body Studio.
It is wonderful to hear such high praise for Miss Kelly. We take great pride in our consultation process, ensuring every client understands the science behind cryolipolysis (fat freezing) and feels confident in their bespoke plan. Our commitment to using professional-grade machines and maintaining a clinical, sterile environment is what sets our body contouring clinics apart.
Providing a safe, comfortable, and effective alternative to invasive surgery is our top priority. We will be sure to share your kind words with Miss Kelly and the rest of the team. Thank you for recommending our non-surgical weight loss solutions!
Great service, fantastic results
I found the treatments relaxing and I love the results.
Gemma is a consummate professional and is very good with giving the personal touch.
February 25, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you so much for your 5-star review! We are delighted to hear that you found your sessions at VIVO Body Studio both relaxing and effective.
Gemma is a valued member of our team, and we’ll be sure to pass on your kind words regarding her professionalism. Providing a personalised experience is at the heart of what we do, ensuring every client feels comfortable while achieving their desired body contouring and skin tightening results.
Whether you are visiting us for HIFU, cryolipolysis, or our other non-surgical aesthetic treatments, we strive to deliver life-changing results with a 'consummate professional' touch.
We look forward to welcoming you back to the studio soon!
Diana was an absolute dream
Diana was an absolute dream! She was so attentive and kind - I will be back again. Treatment was also professional and comfortable. Thank you!
February 25, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you so much for the glowing 5-star review on Trustpilot! We are thrilled to hear that your experience at VIVO Body Studio was both professional and comfortable.
Diana truly is an asset to our team, and we’ll be sure to pass on your kind words about her attentive and kind nature. Whether you visited us for Cryolipolysis (Fat Freezing), a HIFU Facelift, or our non-surgical body contouring treatments, we strive to make every session a 'dream' experience.
We can’t wait to welcome you back for your next treatment!
Gemma made the experience great
Gemma made the experience great - she was fantastic, thorough, explained things clearly, the treatment was thorough and looks good already. Ive had HIFU before with vivo the results are brilliant and I will definitely return for subsequent treatment.
February 24, 2026
Unprompted review
Reply from VIVO Body Studio
Thank you for the fantastic review! We are so pleased to hear that your recent experience with Gemma was a great one.
It is wonderful that you are already seeing progress! As a returning client, you know how effective our HIFU (High-Intensity Focused Ultrasound) treatments are for non-surgical skin tightening and lifting. At VIVO Body Studio, we pride ourselves on being thorough and providing clear, expert guidance to ensure you get those brilliant results every time.
We can't wait to welcome you back for your next session!
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