Unprofessional, Rude and Broken Items
I recently ordered 6 pieces of vivarium glass from this company (run by Aquapac furniture). The glass arrived late and every piece was smashed into tiny pieces due to them not packaging the glass with enough protection. I severely hurt myself when opening the package which Aquapac have not apologised for or given compensation for.
I called and emailed and was ignored and only got a response when I left a negative review on Facebook. The office manager reached out to me via her personal page (unprofessional) and promised to send me replacement glass today which would arrive tomorrow. I went to message her today to ask for an update to find that I had been blocked with no explanation and so could not get in contact.
The managing director then sent a very unprofessional and rude email telling us to 'shop elsewhere' and claiming that a refund had already been processed. I have had no refund and am not confident that I will get one given that the company has shocking customer service and a very poor attitude and has already lied to me.
All in all I recommend avoiding this company at all costs as they are rude, unprofessional and your item will likely turn up broken and late....despite having to pay £15 for postage.