VizuArts 

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Rated 1 out of 5 stars

I came home to find my order from them I placed 12/9/2022! I totally forgot that I even ordered and didn’t get my product since it had been so long. The packing slip had the 2022 date, but fedex track... See more

Rated 5 out of 5 stars

We love VisuArts!!! I found this site by complete accident & am not sorry. We have now bought many, many pictures & if you weren't closing, we'd be buying more. We have recommended your site to s... See more

Company replied

Rated 1 out of 5 stars

Ordered 2 pictures for christmas during a buy one get one free offer on black friday, assuming that was plenty of time since the website said 4 to 7 days shipping. Didn't receive anything until dec 27... See more

Company details

  1. Hobbies & Crafts

Information provided by various external sources

Create Dazzling Art, One Diamond at a Time.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am really enjoying the diamond art

I am really enjoying the diamond art. It is rather addicting and really relaxing. My only complaint is that the shipping speed was to slow. But once it arrived I was very pleased.

March 27, 2021
Unprompted review
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Reply from VizuArts

We appreciate the positive feedback, Joy! Thank you very much!

Rated 2 out of 5 stars

I ordered and it has taken 2 months and…

I ordered and it has taken 2 months and still haven’t got my order yet

March 27, 2021
Unprompted review
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Reply from VizuArts

Hi Gina, thank you for addressing this matter to us, we'd be more than happy to help. Please email us your order number so we can check your order ASAP.

Rated 1 out of 5 stars

Sorry

Sorry, once again I can not give a proper review as I have not received the flower art piece as yet. Mail coming to us is dead slow at the moment. Give it another few weeks and try again.

March 26, 2021
Unprompted review
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Reply from VizuArts

We are grateful for your patience and understanding, Donna. Just a friendly reminder, Standard Shipping can take between 18 to 25 business days to arrive. If you need further assistance, we'd be more than happy to help.

Rated 5 out of 5 stars

So far, so good

So far, so good. Haven't had as much time to diamond paint as I like lately, but product arrived quickly and in good shape. Love the pic and symbols are easy to read. No problems so far. Quality is good. I'm very happy with my purchase. Will purchase from this company again in the future.

March 25, 2021
Unprompted review
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Reply from VizuArts

We're grateful for the 5 star rating, Deborah! Very happy to hear you're loving your diamond painting kits!

Rated 5 out of 5 stars

On my 6th design

On my 6th design. Love it , better then puzzles. Thank you so much for this new Art Designs.

March 24, 2021
Unprompted review
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Reply from VizuArts

Thankful for the lovely feedback, Karrie!

Rated 4 out of 5 stars

I am on my third painting and loving…

I am on my third painting and loving it. Although I did order a frame and it did not match up good on the corners. Did the best I could to make it work and still wasn't happy. Will probably not order another one. Also the last project I got has a lot of shortage on diamonds. When I get down to the finish I will let you know what I all need to finish the project and hope there will be no charge to me. Otherwise I love what I'm doing. Judy

March 24, 2021
Unprompted review
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Reply from VizuArts

Hi Judy, we're sorry to hear you’re missing some of the diamonds. The canvas should include the whole diamond set so we’re not exactly sure how that happened but occasionally, problems like this do happen very rarely.

Have you checked the boxes thoroughly for the missing diamonds? If you still can't find it, please specify the color code of the missing colors and send a photo of the front of the whole canvas with its item code at the top visible as well as a photo of the color chart. Lastly, it might be good to continue working on your artwork just in case you're missing other colors so we can send them in one reshipment.

Rated 1 out of 5 stars

I did not have enough diamonds to…

I did not have enough diamonds to complete my project, several requests for replacement drills have resulted in nothing from company. I finally gave up on them and found another store to buy what I needed. not happy to have to spend more money to complete project. your canvases are higher priced than most, I expected better.

March 24, 2021
Unprompted review
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Reply from VizuArts

Hi Laurie, thank you for addressing this matter to us, we'd be happy to help. Please email us your order number so we can double check and expedite your request.

Rated 5 out of 5 stars

6 pictures finished!

I have now completed 6 paintings since Christmas! Very enjoyable hobby that keeps me occupied from worrying about being in quarantine. I order a new one when I’m about halfway through the one I’m working on, so I don’t have to wait for the delivery and get withdrawal symptoms!!!
I also like the regular discounts that are emailed to me, and I have referred several friends to Vizuarts for the quality of product and service.
Will there be any new pictures added in the near future?

March 18, 2021
Unprompted review
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Reply from VizuArts

We appreciate the lovely feedback, Carol! Absolutely, we occasionally add new canvas designs time to time. Unfortunately they almost always immediately sell out so be sure to check the site regularly. Have a great day!

Rated 5 out of 5 stars

The Shells and Starfish were a gift to…

The Shells and Starfish were a gift to my sister, she’s loving it and relaxing while doing it, so it’s a win win . As soon as she’s done I’ll send a pic in of it, she won’t let me see it until she’s done. But she’s enjoying the experience of diamond art and the picture fits her decor in her bedroom so she’ll have it on a wall when it’s done. Loving it !!

March 15, 2021
Unprompted review
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Reply from VizuArts

Very happy to hear that your sister's loving her diamond painting kit, Ann! Can't wait for her to finish it! ;)

Rated 5 out of 5 stars

I love the paintings I received

I love the paintings I received. They were well packaged, had plenty of dots and the canvases were well designed and easy to read. It was a joy to do them and they turned out beautiful. I will definitely be buying more.

March 15, 2021
Unprompted review
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Reply from VizuArts

We are grateful for the positive review, Carol! Thank you very much! If there's anything else we can do to help improve your Vizuarts experience. Please let us know!

Rated 1 out of 5 stars

I ordered a diamond painting for my…

I ordered a diamond painting for my daughter for Christmas. They shipped the wrong one. When I emailed they were prompt in their reply stating they would send a postage paid envelope back so I could return the incorrect order and would immediately ship the correct one. I waited and waited. Then I was told it was already shipped so I waited some more. I asked for the tracking number and they gave me a fake one. I have asked for a refund and haven’t gotten a response back. It is now the middle of March and I’m still dealing with this. I would NOT order from this company again.

March 12, 2021
Unprompted review
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Reply from VizuArts

Hi Kim, thank you for addressing this matter to us. We deeply apologize for the incorrect tracking link that we provided but rest assured that it's not fake and we have already processed a reshipment of the correct canvas, we are just waiting for the confirmation from our fulfillment team.

We truly apologize for the mistake. We take full responsibility in this situation and will do our best to correct it. We are grateful for your patience and understanding.

Rated 5 out of 5 stars

Greatest Gift Ever

I got this as a valentines day gift for my significant other and they have been so in love with it. It makes me so happy to see how much they enjoy it and I love to watch how satisfying it is. Sometimes they let me stick down a satisfying piece and it is so fun and beautiful. Hours of fun, we can't wait to hang it up.

March 2, 2021
Unprompted review
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Reply from VizuArts

Very happy to hear you're loving your diamond painting kit, Evan! Can't wait for the end result!

Rated 5 out of 5 stars

I am very please with vizuarts

I am very please with vizuarts. When I had an issue with one shipment they responded quickly and shipped me another. Also I did a custom picture and it was awesome. I will order another custom picture from them. The only downsize is the shipping time on custom orders. I wish it was less than a month from ordering to receiving.

March 1, 2021
Unprompted review
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Reply from VizuArts

Grateful for the 5 stars, Lisa! Thank you! We apologize for the long shipping time, but it was caused by the holidays of Christmas, New Year and Chinese New Year the whole February. But shipping time should be faster now. Hope that helps!

Rated 3 out of 5 stars

I have received several and the…

I have received several and the numbering and other signs are so blurred on the pad it is very difficult to make them out. I have ordered from several companies and they have all been much clearer.

February 28, 2021
Unprompted review
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Reply from VizuArts

We appreciate the feedback, Dawn! Some letters and symbols are more blurry than the others since some of them are more complicated to print. However, our LED light pad might be able to help you read the symbols. You may check it out at https://vizuarts.com/products/ultra-thin-3-5mm-a4-led-light-box-dimmable?_pos=1&_sid=af5d84cab&_ss=r.

Hope that helps!

Rated 5 out of 5 stars

Passing a lot of Pandemic time with…

Passing a lot of Pandemic time with this new trend of art. I find it to soothe me down into a zone when I need it.

February 26, 2021
Unprompted review
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Reply from VizuArts

Happy to hear that diamond our diamond painting kit is able to help you get through the pandemic, Allison! Thank you very much!

Rated 5 out of 5 stars

I wasn't sure whether I would like…

I wasn't sure whether I would like doing this but found that once I got started I couldn't stop. It's relaxing. I have been enjoying it so much that I purchased my next one and also got two others for gifts.
It would be helpful to include some basic instructions. I watched a video to learn about using the wax. Also, only to lift the cellophane off the area you are currently working on.

February 24, 2021
Unprompted review
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Reply from VizuArts

Thank you for the wonderful feedback, lambchop! We have a few guides available on our site which can be found at:

https://vizuarts.com/search?type=product%2Carticle%2Cpage&q=how+to+diamond+paint

It will walk you through the process of diamond painting. We hope that helps! If there's anything else we can assist you with, please don't hesitate to let us know. Happy diamond painting!

Rated 1 out of 5 stars

The company doesn't explain that there…

The company doesn't explain that there are some pictures with square diamonds and some with circle diamonds. The squares are impossible to do and not fun at all to stressful BUT the worse is there return policy Vizu Arts is very uncooperative and extremely hard to actually see a refund...When I requested one they told me to give the product as a gift I could not believe this terrible company RUN for this project

February 22, 2021
Unprompted review
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Reply from VizuArts

Thank you for addressing this issue to us, Noralee. We truly apologize for the mistake. We take full responsibility in this situation and will do our best to correct it.

We just need to verify one thing before proceeding, if you can please send us a photo of the wrong diamond shapes you received, a photo of your whole canvas, a photo of the color chart, we'd be more than happy to ship you the correct ones. Also, please specify the color code of the correct style that you need.

We look forward to your response.

Rated 1 out of 5 stars

TERRIBLE

This company gave very little directions in the project. My directions got stuck to the canvas and left the canvas unuseable.
I had no idea what I was doing and tried to look for instructions. The canvas was ruined. I purchased 2 of them. I emailed asking if they could help me with the first canvas. I didn't want my money back, just another canvas (I can still use the beads and wax). They emailed me back NOT caring or understanding. I will NOT shop here again. Whatever happened to a little customer service?????
NEVER again. No directions, no guidance, and a ruined canvas.

I will not send photos-I already told the customer service people 3 times what the problem is.

Shame on them for not helping

UPdATE it is now March 7th and I emailed them the information they asked for and I have heard nothing. They continue to ignore all correspondance.

Shop Amazon or Michaels or Hobby Lobby-you will do much better

February 22, 2021
Unprompted review
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Reply from VizuArts

Thank you for addressing this matter to us, Karen. We're very sorry to hear that, it's highly likely your package was mishandled by the courier. But rest assured I'm here to help. Can you please send proof that best describes the issue? Thank you very much, we appreciate it.

Looking forward to your response.

Rated 3 out of 5 stars

I have ordered from VisuArts twice now…

I have ordered from VisuArts twice now and both time it has been at least two months to receive and closer to three. My last order I am still waiting for.

February 18, 2021
Unprompted review
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Reply from VizuArts

We apologize for the delay, Cindy. There's been a delay due to the pandemic as well as the holidays caused by Chinese New Year. If you ever need help with your order, please don't hesitate to email us.

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