VLCC Wellness Reviews 

131
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported major issues with unresponsive customer support, missing appointment follow-ups, and extreme difficulty reaching branch staff when assistance was needed. Many people also felt deeply misled after purchasing expensive treatment packages that completely failed to deliver the promised results or visible body and skin improvements. Others experienced poor scheduling management, unexpected treatment changes, and unprofessional communication during their visits. Some reviewers were happy with the professional staff and relaxing body massages. Clients frequently praised individual employees for providing attentive care, polite behavior, and making their therapy sessions very comfortable. These visitors appreciated the clean environments and skilled techniques experienced during specialized treatments.

What people talk about most

Service

Customers had mixed experiences with service, as some reviewers expressed deep frustration regarding... See more

Staff

Customers consistently note ambiguous experiences with staff, as opinions regarding service quality vary... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration over ignored calls,... See more

Price

People report negative experiences with price, expressing widespread dissatisfaction over expensive packages... See more

Product

Reviewers express general dissatisfaction regarding product performance and unmet expectations. Consumers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Think twice before even choosing VLCC — they are absolutely jhola chaap in their approach. After undergoing CoolSculpting at VLCC, I developed severe rashes and skin irritation, which caused m... See more

Rated 1 out of 5 stars

I am having the worst experience of my life. Spent over 1.5lakh for multiple sessions and treatments, never availed those sessions so asking for a refund and cancellation and they straight up denied... See more

Rated 1 out of 5 stars

Horrible experience and pathetic service When I went for facial,they motivated me for chemical peeling . Inspite of me asking VLCC staff to do a skin test to check for any allergy,they performed che... See more

Rated 1 out of 5 stars

A complete scam; they charged me for a premium amount and delivered 0 results, it was a false claim, and they admit it, however, they mentioned that in Kuwait, they have no authority to rectify anythi... See more


Company details

  1. Skin Care Clinic
  2. also in
  3. Dermatologist
  4. Wellness Center

Written by the company

Founded by Mrs. Vandana Luthra in 1989, is a leading Wellness & Beauty services and products organisation, serving customers across 310 locations in 143 cities spanning 12 countries in South Asia, South East Asia, the Gulf Cooperation Council Region and East Africa. In over 30 years of operation, the VLCC brand has grown to become synonymous with Wellness & Beauty in Indian households and has among the largest scale and breadth of operations within the beauty and wellness services industry in India and other countries it operates in.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

131 reviews

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No recent history of asking for reviews

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2.6

All reviews

(131)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

I got full body Lazer package

I got full body Lazer package. I must say wonderful results.
I was told as i have hard hair I will get result better then the people with softer hair.
Pooja is amazing. She explain everything during Lazer session.
Quite satisfied 😌

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

I had a full body laser session today…

I had a full body laser session today and I’m beyond satisfied with the service. Preema was incredibly professional, kind, and made me feel comfortable throughout the entire process. She was very thorough and explained everything clearly. The clinic was clean and welcoming, and the overall experience exceeded my expectations. Highly recommend, and special thanks to Preema for her amazing work!
VLCC Nad Al Hamar branch

April 21, 2025
Unprompted review
Rated 1 out of 5 stars

Bhot bekar service hain inki staff…

Bhot bekar service hain inki staff prabha parsad ludhiana branch mein bhot bekar hai pehle fsati hai package de ke 8 sitting ka or loan le customer ko fsa deti hai, and 1 sittjng jab inse krvayi maine laser hair reduction ki usme hairs toh proper clean hi ni kre razor jo use krte hai pehle usse hi clean ni kre machine se toh baad ka procedure hai inka uske 2-3 din baad mere shoulder pe acne aa gye inki service se ..and jab inse maine apna package cancel krne ka bola toh mna kr diya isne kehti dubara krva lo arey jab pehle hi sahi nhi kiya kaam dubara kya krenge 7 minute mein poori service krdi inhone poori skin ki itni jaldi hota hai..bewkoof bnate hai itna kaam toh hm ghr pe hi kr skte hain..or package return bhi ni kiya ..Prabha parsad jo deal krti hai isko bola maine k mera loan hi cance krva de abhi first instaalment mein bhi 1 mnth ka time hai jo tumhari 1 sitting hai uska charhe mai pay kr deti hj in hand ..bt nahi abusive language mein aa gyi ..whatsapp cal krke yeh gaali nikalte hain even isne apne husband se bhi gaali niklwayi hain Aman naam bol rha tha or gaali nikaal tha tha ..in dono pe maine case krna hai prabha parsad and uske husband pe..pls meri tra jo or ladkiyan bhi hain woh mujhe 8528299494 is no. Pe cal krke mere sath mil k hm inpe case krein..pls aap sb se request hai mera 35,000 ka loan krva k fsaya isne or bhi bht ladkiyon k paise aise hi fsaye hain isne..hm sb mil k ispe action le skte hain yeh VLCC wale bhi agr koi action nhi lenge prabha parsad pe toh hm company pe bhi case krenge

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer care service

VLCC is very good until you want to take a package from them, till then they will call you a 100 times, once you have paid for it, then you have to find your way, they dont really care for what they committed to you. During the service period not a single of their staff will enquire how you are doing. Neither do they care about your progress, thankfully my therapist was good at her job so I had some results, based on the therapy and my efforts. Customer care is horrible.

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

I had a very very frustrating…

I had a very very frustrating experience with customer service with call centre and marine drive branch Mumbai
They never ever answer the calls nor do they do have any appointments slots
The customer support staff was very very rude
No call backs either from call centre or marine drive branch Mumbai

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE OF VLCC CHROMPET ( SCAM )

BEWARE OF VLCC CHROMPET ( SCAM )

I visited VLCC Chrompet for laser hair removal on my face. The doctor examined my skin and recommended at least 8 sessions to remove all facial hair completely. On the day of my visit, they had a promotional offer, where instead of the usual price of ₹5,999 per session, they were charging ₹1,999 if I booked the treament that day itself. I was interested because it would save a lot of money. Instead of paying ₹5,999 for one session, it would only cost ₹1,999.

The doctor also mentioned that if I opted for a package, she could apply the offer, and the total cost for 8 sessions would be ₹34,000, instead of the usual ₹52,000 plus tax. I thought the ₹34,000 package was a better deal, so I paid ₹10,000 as an advance.

However, after just the first session, my facial hair reduced significantly, and I realized I only needed about 3 sessions in total. I now feel like I lost money and was tricked into buying a package I didn’t need.

I’ve asked for a detailed breakdown of the costs 5 to 6 times, but neither the doctor nor the staff have provided any information. Additionally, the doctor promised to send me a prescription for sunscreen, face wash, and moisturizer, but it’s been three weeks and I haven’t received anything, despite asking her 2 to 3 times.

This has been a very unprofessional experience, and I feel like it was a complete scam.

For anyone considering laser hair removal, I highly recommend going with individual sessions instead of committing to a package.

I would appreciate it if VLCC Chrompet could refund the amount for the unused sessions, as I no longer need the full package

September 21, 2024
Unprompted review
Rated 1 out of 5 stars

No words to describe the kind of…

No words to describe the kind of customer service the staff provides arrogant totally. I have taken peeling, Q-switch and prp worth 55k trust me i have not found any significant improvements. The wprst part is they even do not onow what is the concern area they start with the service and do not know about any thing. And when you ask anything they even do not bother to respond. 1-2 services will be good but after that a person regrets investing their money time. Recommend to go with other options do not come.

It is about Dehradun rajpur road vlcc

I wish i could rate them negative

September 28, 2024
Unprompted review
Rated 1 out of 5 stars

Taken package for laser hair removal…

Taken package for laser hair removal from Bandra turner road at first service only my daughter got many rashes Dr Farheen requested that we should wait for new machine. After they got new equipment staff called Babita went on leave Dr Farheen informed that her mother unwell hence again we waited for new staff to join. New staff called Neetu came agin after few days they fired her as well due to customers complaints. Now when we ask for appointment they say validity is over and they can’t provide us more services SO IN SHORT THEY SCAMMED MY 50K . TODAY WHEN ASKED TO SHARE EMAIL ID DR FARHEEN NOT SHARED THAT AS WELL. BIG SCAMMERS VLCC SPECIALLY BANDRA

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

GK PART I VLCC

GK PART I VLCC
THE STAFF WAS NICE AND SOFT SPOKEN AND THE VIBE WAS ALSO GOOD THERE,,,,,,
SPECIALY THANKS YOU SO MUCH ANITA
GOOD SERVICE AND FRIENDLY NATUTE

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

Respected VLCC Team,

Respected VLCC Team,

I am writing to bring to your attention an issue that has been causing me considerable frustration. For the past 40 days, I have been receiving daily calls from your team. Despite clearly stating that I am not interested in your services, the calls have not stopped. Even after blocking the numbers, your team continues to call me from different numbers.

This constant harassment has left me extremely frustrated and upset. I kindly request that you stop these calls immediately and ensure that no further attempts are made to contact me.

Please resolve this issue as soon as possible and ensure that I am never contacted again.

Thank you for your prompt attention to this matter.

August 25, 2024
Unprompted review
Rated 1 out of 5 stars

they are fully money minded

they are fully money minded. Their intention is how to target combo package they dont offer much flexibility for customers who want to experiment with different options, even when willing to pay for one sitting. Also, the treatment is not at all effective and long term

February 22, 2024
Unprompted review

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