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Company details

  1. Flights Search Site
  2. Travel Agency

Information provided by various external sources

Ben, nadat ik mijn mails ge-ccd had naar de consumentenbond en na het geven van mijn beoordeling teruggebeld en correct te woord gestaan.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

57 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Not even worth the 1 star

Don't book with this company. They charge you for all kinds of things that other companies don't. They even charge for 'exra service'-care: this doesn't mean a thing. They're 0900 number charges 80ct a minute, but don't worry, they won't charge more than the maximum of 40 euros. They don't reply to e-mail.
Received a schedule change becuase the airline cancelled flights ahead of time. Vlucht24 keeps refering back to the airline and the airline back to vlucht24. English only, so if you don't speak English than you're screwed even more.

September 12, 2016
Unprompted review
Rated 1 out of 5 stars

No repsonse

No response to my mail. I paid 470 euro to Vlucht24 for a flight with American Airlines, on the site of AA I see a price of 412 US dollars. On the invoice of Vlucht24 there is no specification of additional costs so I would an explanation on the difference in the costs

July 25, 2016
Unprompted review
Rated 1 out of 5 stars

Free additional drama on your travel with Vlucht24!!

Vlucht24 gives you free drama on your flight! They adjust your booking dates after booking, so that you don't have have successive flights anymore. And in their communication they put some interesting puzzles for free, for example 67 of july. Communication is a one way street by the way, so you don't have to bother asking questions. All in all, if your trips are too boring and without stress, and you need some: book with24. In all other cases its best to ignore their offers..

July 16, 2016
Unprompted review
Rated 1 out of 5 stars

Found a solution for unreliable website

I booked a flight from New York to New Orleans in March (the flight was in July). After booking, the company asked me to upload my credit card and ID. I didn't do that, and looked on the internet what kind of company I was dealing with. I found all the complaints. I phoned American Express to cancel everything and to block my card, but they answered that I already authorized them to charge the fee for the flight. They gave me the advise never to book with this company again. Ok, but that was to late..

On some Dutch review sites, I understood that your trouble becomes worse when you cancel your flight. In that case you have to pay a big fine (they can do that, it is in their policy that you can reed before booking - they only sell tickest that cannot be changed or refunded). So, I didn't cancel my flight. I basically did nothing, except booking the same flight directly with the airline. I never sent them my Credit card or ID, so they were unable to finalize my booking. About 6 weeks later, they cancelled my flight themselves, for free.

May 5, 2016
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs!!!

This company is just making money from customer service calls - 80cents/min maximum 40euros per call! We had problems with the credit card, and fixed that the next day then sent them an email per their request. Email was never responded to, so we had no choice but to call them despite the exorbitant rate. I waited about 10min to get through to an agent, told her about the issue and she had me wait 10min, and spoke only briefly to me in between to say she's trying to fix the booking. Finally, she was back but told me they changed the price 1,500 euros higher or 5,890euros for flights which we tried booking 3months in advance to make sure we get the lowest price possible. She said I should ask my husband to call them (meaning, we need to pay foe the calls again!!!). When I said to just stay on the line because my husband was on his way home, the agent HUNG UP on me!!! I've never felt so cheated my entire life! Now, we risk getting charged 5,890 euros on our credit card! AVOID BOOKING WITH THIS COMPANY Vlucht24.nl at all cost!

May 2, 2016
Unprompted review
Rated 1 out of 5 stars

30€ to book with them!!

on top of the credit card payment extra cost, taxes and luggage, they add a fix amount of 30€ for booking through them, that it is not shown until you receive the confirmation.

I am not sure what is their added value

Not reccomended. Go directly to the company website to book!

July 20, 2015
Unprompted review
Rated 1 out of 5 stars

Keeps spamming you afterwards for many times, unsubscribe link broken

If you make an account and don't book they will keep emailing you to finish your booking. I nearly confused this for the website I just booked with and that could have gone wrong! The link to unsubscribe from these emails is always broken, so no way to get rid of it. Absolutely not recommended, better competitors available.

April 13, 2015
Unprompted review
Rated 1 out of 5 stars

Insurance Scam.. Waste of a ticket and cost of insurance!

Please note that insurance purchased in case a flight date needs to be changed is not any good if the airline ticket isn't changeable!! Absolute scam.. Apparently I should have noted this on the booking page before I purchased..

Far better companies than this if you need to book flights.. Buyer beware!
a disgrace!

March 24, 2015
Unprompted review
Show reviews in all languages. (57 reviews)

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