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VNumber Reviews 

357
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for offering exceptional support, ensuring that all questions are answered clearly and professionally. People consistently highlight the outstanding customer service, emphasizing how polite, caring, and responsive representatives are when solving various issues. Reviewers also note that the user experience is smooth, allowing them to quickly get virtual phone numbers up and running without unnecessary delays. Some reviewers were not happy with initial configuration challenges, mentioning that the setup process can feel complicated or that incoming messages sometimes take a while to arrive.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that team members are consistently kind, patient, and... See more

Service

Clients share positive opinions on service, frequently expressing appreciation for the excellent support and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as kind, patient,... See more

User experience

Reviewers mention positive feedback about user experience, noting that the platform is very easy to use and... See more

Response time

People report positive experiences with response time, frequently praising the super fast and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was referred by my cousin from Brasil to this App and I decided that could be my way to connect to Brasil to accept SMS from business overseas. I didn’t had much time when I first try it and I give... See more

Company replied

Rated 5 out of 5 stars

Today I opened an account with 011 Global/#Vnumber and Darío helped me out during the process. He has been very helpful and easy to reach via WhatsApp, email and phone call whenever I had a questio... See more

Company replied

Rated 5 out of 5 stars

Had a couple issues setting up, but support was great (their customer support hours are limited, but it worked perfectly). After setting up, I could do exactly the tasks I wanted, from calling interna... See more

Company replied

Rated 5 out of 5 stars

...VNumber provide a US phone number that you can receive SMS, but also calls for 50 minutes a month for only 7,99$. In addition you can have real support with real humans in the call center helping... See more

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

VNumber is a virtual phone number service that helps people stay connected—no matter where they are in the world. Whether you're an expat, digital nomad, international student, retiree, or running a global business, VNumber gives you a reliable way to keep your phone number and receive important calls and SMS messages, even if you’ve moved abroad. With VNumber, you can choose or port a number from countries like Israel, the USA, Canada, Mexico, Brazil, and more coming soon. Customers use VNumber for many reasons: to keep in touch with loved ones in their home country, to receive bank or two-factor authentication codes, or to maintain a consistent business line while working internationally. Our app allows you to manage calls, receive SMS, and stay in control of your number—all from your mobile phone. Plans are affordable, flexible, and easy to set up. Plus, our support team is available in English, Hebrew, and Spanish to assist you. Whether it’s personal or professional, VNumber ensures that you never miss a call or message that matters. 👉 Learn more and sign up today at www.vnumber.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(357)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and outstanding support!

I had a great experience with this company! The service was fast, professional, and very accessible. Cristina, the representative who assisted me, was extremely kind and explained everything clearly. It’s rare to find such a human and efficient customer service — I truly recommend them! 👏

October 13, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for your kind words and for sharing your experience! 🌟
We’re thrilled to hear that Cristina provided such great support and made everything clear for you — she’ll be very happy to read your message. We always aim to give every customer fast, human, and reliable service, and your feedback truly means a lot to us.
We appreciate your recommendation and look forward to serving you again anytime! 🙏💙

Rated 5 out of 5 stars

Outstanding Help from Cristina at 011Global

I really appreciate the kind assistance from Cristina.
She was patient, responsive, and very experienced in resolving the issue.
She supported me for long hours and completely solved the problem to my satisfaction.
I’ll definitely count on her again if any issue arises in the future.

Denys

October 9, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much, Denys! 🌟
We’re really happy to hear that Cristina was able to help you and make sure everything was solved to your satisfaction. She truly goes above and beyond for our customers, and we’ll be sure to share your kind words with her.

Rated 5 out of 5 stars

You hace a great customer servicio team…

You hace a great customer servicio team if you hace People like Ms. Carla working for you . She helped me all the way through to reactivate my account and hoy to use your smphine servicio. Iam a senior citizen and she madera sure I gotas what I needed . Thanks to Carla!

October 8, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for your kind words! 🌟
We’re so happy to hear that Carla was able to assist you and make everything smooth and easy. She truly cares about our customers, and your feedback means a lot to all of us. We’re grateful to have you as part of our 011Global family! 💙

Rated 5 out of 5 stars

It works very well and they always able…

It works very well and they are always able to help you

October 6, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for your kind words and 5-star review 🌟! We’re glad to hear that everything works well for you and that our team is always able to help. Your support means a lot to us!

Rated 5 out of 5 stars

Great help from Karla. Tops!

Really helpful and knowledgeable assistance from Karla. Much appreciated. Thank you!

October 3, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for your kind words! 🌟 We’re thrilled to hear that Karla was able to provide you with such helpful and knowledgeable assistance. She’s truly an asset to our team, and we’ll make sure she sees your feedback. We’re always here if you need anything—your satisfaction means the world to us! 🙏💙

Rated 1 out of 5 stars

The number was created very well

The number was created very well. But the new number give me is not working in Well Fargo Bank

September 29, 2025
VNumber logo

Reply from VNumber

We’re sorry to hear about your experience. It looks like we didn’t get the chance to assist you before this review was posted. Usually, in cases like this, there is a process where we can open a ticket and resolve the issue — most of the time we’re able to fix it quickly.

Please give us the opportunity to help you. You can reach our support team on WhatsApp at +1-561-408-6089 or by email at support@vnumber.com
. We’ll also try to reach out to you directly, since we truly insist on making sure our customers are satisfied.

Rated 1 out of 5 stars

Total Scam and terrible Customer…

Total Scam and terrible Customer Support.

October 1, 2025
Unprompted review
VNumber logo

Reply from VNumber

We’re truly sorry to hear about your experience. This doesn’t reflect the level of service we work hard to provide, as you can see from the many positive reviews from our customers. Could you please share more details about what happened? One of our representatives will be more than happy to assist you and resolve this quickly.

You can also reach us directly on WhatsApp at +1-561-408-6089 to chat with our support team.

Rated 5 out of 5 stars

Very good experience

Very good experience, they helped me reactivate my account and channel my payments, everything was back to normal right away.

September 29, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for sharing your experience! 🌟 We’re glad we could quickly help you reactivate your account and get your payments running smoothly again. It’s always our goal to make sure everything is back to normal for you right away. We truly appreciate your trust and support! 🙏

Rated 5 out of 5 stars

Difficult to set on my own, but great support

Even though I wasn’t able to use the tool at the beginning, Karla from the support team called me and helped me fix the issue. Now I’m enjoying my Vnumber

September 14, 2025
VNumber logo

Reply from VNumber

Thank you so much for updating your review! 🙏 We’re glad to hear Karla was able to help you get everything set up and that you’re now enjoying your VNumber. We’ll always be here if you need support again in the future. 🌟

Rated 5 out of 5 stars

good service

July 2, 2025
VNumber logo

Reply from VNumber

Thank you for the 5 stars! We’re happy to hear you enjoyed our service and we truly appreciate your support!

Rated 5 out of 5 stars

I have yet to see such great customer…

I have yet to see such great customer service.
I was helped multiple times by Mordechai (Moti), he was greatly communicative and extremely helpfull with retrieving our number to port and setting up our account.

Give him a raise!!

September 9, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with our customer service team, and we truly appreciate you sharing your feedback.

Rated 5 out of 5 stars

Dependable 5 star service

Dependable 5 star service. Any issue they’ll make sure to get worked out within less then 20 minutes. Really good product works with all us banks and services. Absolutely a steal price!!! Can’t say enough about them! Used to get ripped off by Skype, thank god Skype closed down and that I found VNumber!!! 011

September 8, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for your amazing feedback! 🙏 We’re thrilled to hear you’re enjoying VNumber and that our team could resolve your issues quickly. It means a lot that you see the value in our service and trust us with your communication needs. We’ll keep working hard to make sure you always get the best service possible 🚀.

Rated 5 out of 5 stars

Rep was amazingly exceptionally helpful

Rep was amazingly exceptionally helpful

September 8, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you so much for the wonderful review! 🌟 We’re thrilled to hear our representative was able to help you so well. Your kind words mean a lot to us, and we’ll be sure to share this feedback with the team!

Rated 2 out of 5 stars

my credit card got double charge for…

my credit card got double charge for anual suscription.

August 19, 2025
VNumber logo

Reply from VNumber

Hi Antonio,
We’re very sorry for the confusion with your subscription payment. What happened is that the first attempt on 08/18 didn’t go through because the billing address was entered incorrectly. This created a pending authorization on your bank’s side (which may have looked like a charge), but it was never actually captured. Once the correct information was entered, only one successful payment was processed for your subscription.

We completely understand how this could have looked like a double charge, but please be assured that only one payment went through. If you have any questions at all, our support team is always available by phone or WhatsApp to help right away.

As shown in our 100+ positive reviews, we care deeply about fast and reliable service, and we’re confident you’ll have a better experience moving forward.

Rated 5 out of 5 stars

The service is good

The service is good, reliable and has an excellent relationship cost-benefit.

July 1, 2025
VNumber logo

Reply from VNumber

Thank you so much for your kind words! We’re happy to hear you find our service reliable and a great value. Your support means a lot to us!

Rated 5 out of 5 stars

Great service

Great service, solved the problem!

August 18, 2025
Unprompted review
VNumber logo

Reply from VNumber

Thank you! We’re so glad our team could help and get everything solved quickly. We’re always here if you need us again! 🌟

Rated 5 out of 5 stars

It was great

It was great. Thanks

August 14, 2025
VNumber logo

Reply from VNumber

Thank you so much! We’re glad you had a great experience. We appreciate your support!

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