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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professional and supportive approach, highlighting their helpfulness and responsiveness throughout the courses. Many people found the user experience to be excellent, noting the ease of navigation on the platform and the clear, well-structured course content. The timely feedback and guidance from assessors were frequently mentioned as key factors in their successful completion of programs. However, some customers also noted significant issues with the company's service and communication, particularly concerning service delivery and support. A few other people also felt that the customer service was poor, experiencing unhelpful responses and a general lack of assistance when problems arose.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the supportive, professional, and helpful nature... See more

User experience

Reviewers mention positive feedback about user experience. Customers are highly satisfied with the overall... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers report a complete nightmare, with the... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the excellent support,... See more

Response time

Clients share ambiguous opinions on response times. Many customers praise the prompt and timely responses... See more

Based on these reviews

Rated 4 out of 5 stars

I have recently completed my Level 6 Health and Safety Diploma. I found the support team very responsive and helpful and always replied in a timely manner. Matt was my assessor and along with Leanne p... See more

Company replied

Rated 5 out of 5 stars

I have completed my NVQ Level 6 Diploma in Occupational Health and Safety Practice. I am so grateful for Matt King and Leanne Kershaw in assisting me and guiding me through the course. I had been reco... See more

Company replied

Rated 5 out of 5 stars

I have just completed level 4 in health and social care and thanks to April who supported me from the start to the end of the course. Wasn’t that easy for me but I was not alone , with April’s support... See more

Company replied

Rated 5 out of 5 stars

I recently completed my OH&S course with SVT, the experience was excellent, the support and encouragement from Matt and Leanne was second to none, Matt's quick follow ups/reviews and positive feedba... See more

Company replied


Company details

  1. Educational Institution

Written by the company

SVT is a reputable online training provider with a strong foundation in the industry since 2002. Specialising in Health & Safety, Management, Coaching & Mentoring, Social Care, and Mental Health qualifications, we are committed to delivering vocationally related certifications that meet the evolving needs of professionals. With offices in the UK and Business Associates in the UAE and Qatar, SVT possesses a global reach, enabling us to serve a diverse range of clients with tailored training solutions that drive personal and organisational success.


Contact info

3.9

Great

TrustScore 4 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I will never recommend anyone to use…

I will never recommend anyone to use this college. Its a scam. I payed my fees only for them to sent an email that they have closed without giving us our diploma. May God punish you deeply. I lost the only oppotunity which I had to become a manager because of them. I went into serious depression and triggered ulcers because. My money which you robbed you will be a curse to you. How evil can a human being be. Everyone is crying because of you. You are a college of doom and i regret falling for your scam. My blood boils if I think of how you robbed me.

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

SVT scammers

I paid for a course with SVT Ltd, including one payment by debit card and 8 months by Direct Debit. The company closed without informing me, and I never finished my course.

I contacted City & Guilds, but they cannot refund payments made directly to SVT. Citizens Advice advised me to contact my bank. I am now trying to recover my payments through Barclays.

Very disappointed with the way this company handled students
They are scammers

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Waste of space

Absolutely shocking company. They are more interested in getting your money and essentially running off with it because now they cease to exist and all the learners that are in the middle of an nvq with them have no access to their Work! and are 800 quid down. City and guilds will not help you they tell you to go to citizens advice. The coursework is like it’s written by someone from another planet and when you ask your tutor - whatever she is she tells you you do it every day just put it into words and then when you make a complaint about her she asks you about it! My tutor likes to send Work! back with irrelevant questions at the bottom-this company has taken about three grand From my workplace and me. I’m glad they have shut down.

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

I completed my NVQ level 6 they confirmed my certificate was being applied for then went out of business. No certificate and down over a thousand pounds let along 2 years of work.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Paid for a level 2 healthcare support…

Paid for a level 2 healthcare support diploma on payment plan, paid around £800 already to them for them to just close down without warning. I only found out because I sent them an email and I got an automatic response saying they have ceased trading.
Phoned PROQUAL the awarding body and all they can do is send me a list of other providers and I have to pay it all again.
Very poor service.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Just took my money 10days before shutting down with no warning

Paid to be enrolled for level 7 strategic health and safety on the 20th August, sent me enrollment form to complete so they can enrol me to the awarding body.
Have t even been given access to anything yet. Sent the forms and got and auto response saying they closed down I. 1st September, why take my money when you knew you couldn’t provide me the service????
They didn’t even send out an email before the 1st September to inform me that they were closing the business.

Tried ringing the awarding body. . . . but guess what, because they haven’t enrolled into anything and just took my money, the awarding bodyhaven’t got my details.
I tried calling . . No answer and sent multiple emails with the same auto response . . . yet still active on companies house
Hopefully they will see this and give me a well deserved refund because I’ve paid for nothing, literally!

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

scammers

Rubbish. disappointed. took our monies and spent so much time writing assignments when they knew they would close with immediate effect. scammers.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support Completing My ILM Level 7 NVQ Diploma

I’ve just successfully completed my ILM Level 7 NVQ Diploma in Strategic Management and Leadership with SVT Ltd, and I couldn’t be more satisfied with the overall experience. This was actually my second NVQ with them in the last two years, and both times the process has been seamless, professional, and supportive from start to finish.

A special thank you goes to my assessor, Cheryl, who guided me throughout the entire journey. She explained each unit in simple, easy-to-understand terms and made the whole process feel comfortable. At no point did I ever feel like I was being “tested to trip up” – instead, I was encouraged to share my knowledge and experiences in a professional but relaxed way, especially during the professional discussion.

SVT Ltd are extremely easy to deal with, and their supportive approach really sets them apart. I would highly recommend them to anyone considering further qualifications. Having now completed two NVQs with SVT Ltd, I can confidently say they are a fantastic company to work with.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

My experience of SVT LTD - Level 7 CMI

My experience of SVT and the CMI Level 7 NVQ Diploma in Strategic Management and Leadership has been extremely positive.
From initial enquiries as to the courses available and suitable level for me to study, to meetings with Cheryl to discuss the process and structure of the course right through to completion the support I had was excellent and made the learning journey a pleasure.
When needed, Cheryl was available and responded to queries promptly so that my studying wasn't delayed.
The platform is easy to access and navigate which is good as it is one less thing you need to think about.
The regular feedback on each unit is extremely useful as it reassured that I was heading in the right direction.
I really enjoyed this Diploma, I have been able to actively implement learning into my day to day role but the course gave me confidence in my existing experience and ability.

August 18, 2025
Unprompted review
SVT Ltd logo

Reply from SVT Ltd

Hello Phil,

We wanted to express our sincere gratitude for your generous praise and positive feedback. It was a pleasure collaborating with you and assisting you in reaching your objectives. Your success is a testament to your hard work and unwavering commitment, and we are delighted to have played a role in your journey.

On behalf of Cheryl, and the entire team, we are thankful for your acknowledgement and privileged to have been a part of your endeavours. Your feedback is invaluable to us and motivates us to continue delivering exceptional service to all our clients.

Please do not hesitate to get in touch if you require any further support in the future. We are always here to lend a hand and offer assistance in any way possible.

Thank you once again for your kind words. We eagerly anticipate the opportunity to collaborate with you again.

Warm regards,

Team SVT

Rated 5 out of 5 stars

Excellent Course Provider

I recently completed my OH&S course with SVT, the experience was excellent, the support and encouragement from Matt and Leanne was second to none, Matt's quick follow ups/reviews and positive feedback allowed me to work quickly through the modules and complete the course well ahead of my schedule. The user platform is easy to navigate and the SVT are very attentive. I would recommend SVT as an excellent training provider.
Thanks Matt, Leanne and the SVT team.
Paul

August 15, 2025
Unprompted review
SVT Ltd logo

Reply from SVT Ltd

Hello Paul,

We extend our heartfelt congratulations on your success! The entire team, including Matt, and Leanne, are delighted to hear about your achievement. It was a privilege to be part of your journey towards reaching your objectives. Your generous praise is sincerely appreciated, and we value your acknowledgment of our diligent efforts.

Should you have any additional feedback or suggestions in the future, please don't hesitate to get in touch. Continuous improvement is a key priority for us, and your insights are highly valuable.

Thank you once again for your positive feedback, and congratulations on your well-deserved accomplishment.

Warm regards,

Team SVT

Rated 5 out of 5 stars

Experience with SVT

I’ve completed my NVQ level 6 Diploma in OHS with SVT and I’d like to thank everyone at SVT for their support throughout my Journey, especially Matt, who has been incredibly supportive. Guidance provided by him and the Units insights were remarkable. Leanne helped me a lot too with my portfolio. Can’t thank them enough!

August 2, 2025
Unprompted review
SVT Ltd logo

Reply from SVT Ltd

Hello Talha,

We wanted to extend our heartfelt congratulations on your recent achievement! The entire team, including Matt and Leanne, would like to express our gratitude for the wonderful feedback you have provided. It was truly a pleasure to have assisted you in reaching your goal.

We are delighted to hear that your experience with us was positive, and we sincerely appreciate your kind words. Your feedback serves as a great motivator for us to continue delivering exceptional service and support to all our clients.

Thank you once again for choosing SVT and sharing your feedback with us. Should you require any further assistance or have any questions, please feel free to reach out to us.

Best Regards,

Team SVT

Rated 5 out of 5 stars

"Empowering Leadership Through Learning: My Journey with SVT’s Level 7 Diploma in Health and Safety"

I recently completed the Level 7 Diploma in Health and Safety Management and Strategic Leadership with SVT Vocational Training, and I can confidently say it has been one of the most enriching professional development experiences of my career.

The course content was comprehensive, well-structured, and highly relevant to real-world leadership in health and safety. It has significantly enhanced my strategic thinking and broadened my understanding of advanced health and safety management principles.

A special mention must go to Mr Mike Watson, who was an exceptional tutor and mentor throughout the programme. Mike is nothing short of a living encyclopaedia—his depth of knowledge, practical insights, and unwavering support were instrumental in my learning journey. He not only shares information but imparts wisdom, challenging you to think critically and lead with confidence.

I highly recommend SVT to any professional seeking to progress to senior leadership within health and safety. Their dedication to quality learning and real-world application is evident in every aspect of their delivery.

July 22, 2025
Unprompted review
SVT Ltd logo

Reply from SVT Ltd

Hello Ferme,

First and foremost, we wanted to extend our heartfelt congratulations on your recent achievement. On behalf of Mike, and the entire team, we truly appreciate the positive feedback you have provided.

It was a pleasure for us to be able to support you in reaching your goal, and we are delighted to hear that our efforts have made a positive impact on your experience. Your kind words are truly motivating and serve as a reminder of why we do what we do.

Thank you once again for taking the time to share your feedback with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

Best regards,

Team SVT

Rated 5 out of 5 stars

Excellent support and instruction…

Excellent support and instruction through out my course. Enthusiastic and professional help from Matt King and Leanne Kershaw especially.

July 15, 2025
Unprompted review
SVT Ltd logo

Reply from SVT Ltd

Hello Steve,

We wanted to extend our sincerest congratulations on your recent accomplishment! On behalf of Matt, Leanne, and our entire team, we are grateful for the wonderful feedback you have provided. Assisting you in achieving your goal was truly a pleasure.

Your kind words are truly appreciated and serve as motivation for us to continue our pursuit of excellence in our work. We are delighted to have been able to play a part in your success and are thankful for the opportunity to collaborate with you.

Thank you once again for your positive feedback. Should you have any further inquiries or require assistance in the future, please do not hesitate to get in touch.

Warm regards,

Team SVT

Rated 5 out of 5 stars

Thorough, Rewarding Program with Exceptional Support from the SVT Team

I had an excellent experience with SVT Ltd! The program was thorough and grueling at times, but absolutely rewarding in the end. Mike, my assessor, was incredibly supportive and knowledgeable, guiding me through every step with patience and expertise. Becky, Julie, and Leanne were all amazing — always helpful, responsive, and professional, making the whole process smooth and stress-free. I highly recommend SVT to anyone looking for a quality training provider that truly cares about their students’ success.

July 7, 2025
Unprompted review
SVT Ltd logo

Reply from SVT Ltd

Hello King Gaston Dee,

First of all, we would like to extend our heartfelt congratulations on your recent accomplishment. It was truly an impressive achievement!

On behalf of the entire team, I wanted to express our deepest gratitude for the wonderful feedback and for giving us a 5-star rating. We are thrilled to hear that our support played a part in helping you reach your goal.

Your kind words are truly appreciated and serve as a great motivation for all of us to continue delivering excellent service to our clients.

Thank you once again for taking the time to share your positive experience with us. We look forward to assisting you again in the future.

Warm regards,

Team SVT

Rated 4 out of 5 stars

Happy with the SVT learning experience

I have recently completed my Level 6 Health and Safety Diploma. I found the support team very responsive and helpful and always replied in a timely manner. Matt was my assessor and along with Leanne provided continued professional support throughout. The course requires personal commitment and dedication which pays off as I could apply most of the learning to my current job role. A worthwhile course and qualification to demonstrate expertise in occupational safety.

June 11, 2025
Unprompted review
SVT Ltd logo

Reply from SVT Ltd

Hello Alison

We wanted to take a moment to thank you for your positive feedback. It means a lot to us to know that our support has contributed to your success.

We are truly grateful for the opportunity to work with you and help you achieve your goals. Your kind words are greatly appreciated by our entire team.

If you ever need any assistance in the future, please do not hesitate to reach out. We are always here to help in any way we can.

Thank you once again for your wonderful feedback and for choosing SVT.

Best regards,

Team SVT

Rated 5 out of 5 stars

Proqual Level 6 Feedback - Chris Seymour

I would like to extend my sincere thanks to Matt King for the invaluable support he provided throughout the course of my NVQ Level 6 in Occupational Health and Safety.

Your encouragement, guidance, and willingness to make time despite competing priorities played a significant part in helping me complete this qualification. I’ve genuinely appreciated your professional input and personal support along the way.

Thank you for your continued backing.

A big thankyou also to Leanne for the regular check ins and support.

Thanks SVT.

A great experience I would highly recommend.

June 24, 2025
Unprompted review
SVT Ltd logo

Reply from SVT Ltd

Hello Chris,

On behalf of Matt, Leanne, and the entire team at SVT, we would like to express our heartfelt gratitude for your overwhelmingly positive review. Your kind words truly made our day, and we feel honoured to have been able to support you in reaching your goal.

We take great pride in providing exceptional service to our clients, and knowing that we have made a difference in your educational journey is truly rewarding. Your feedback serves as a wonderful reminder of why we do what we do every day.

Thank you once again for taking the time to share your experience with us. We look forward to continuing to serve you and help you achieve even greater success in the future.

Warmest regards,

Team SVT

Rated 5 out of 5 stars

Great Service

SVT guided me through my NVQ level 7 Strategic Occupational Health and Safety. I can honestly they have been top drawer from start to finish, always there to offer advice quickly when I was having difficulty and assisting me to completion of my NVQ. I would recommend SVT to anyone looking to study in the future.

June 10, 2025
Unprompted review
SVT Ltd logo

Reply from SVT Ltd

Hello Matt,

On behalf of the entire team, we would like to thank you for the amazing feedback. It was a pleasure supporting you to reach your goal. Your kind words serve as motivation for us to continue providing excellent service to all our clients.

We truly appreciate you taking the time to share your positive experience with us. If there is anything else we can assist you with, please do not hesitate to reach out.

Once again, thank you for your support and feedback. We look forward to serving you again in the future.

Best regards,

Team SVT

Rated 5 out of 5 stars

NVQ Level 3 Occupational Health & Safey

As an older student I was apprehensive about my abilities to be able to pass my NVQ.

Matt K and Leanne K made everything so easy and provided help, advice and guidance at every step.

I couldn’t recommend SVT enough.

June 10, 2025
Unprompted review
SVT Ltd logo

Reply from SVT Ltd

Hello Kate,

On behalf of Matt, Leanne, and our entire team, we want to express our sincere appreciation for the exceptional feedback you provided. Assisting you in achieving your goal was a pleasure for us, and your positive review is truly valued.

Your kind words serve as a great motivation for us to uphold our commitment to delivering outstanding service. We are delighted to hear that your experience with our team was a positive one, and we strive to continue offering the best possible outcomes for all our clients.

Thank you again for your feedback, and we eagerly anticipate the opportunity to assist you in the future.

Best regards,

Team SVT

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