Vodafone Portugal Reviews 543

Beware of lingering billing, even after terminating the contract! I was only in Portugal for 2 years, and used Vodefone for my cell service only. when I had to return to my home country, I went in person to their store and cancelled with them. I paid the rest of the 2 yr contract, and was given paperwork that showed my termination was final as of the end of that 2 years. However, three months later, I got another bill saying that I still owed them money and they didn't recognize an in-person cancellation! the service people at the store never said anything about having to cancel online in addition to what I did in person, and no one honors the cancellation paperwork that I was given. Be wary - it's hard to find the termination spot through their website, and they only honor that online termination nothing in person.

Avoid this provider . 3 months ago (August 2022) I had no service (tv, net, voice) for several days until they sent a technician to fix it. In November 2022 I reported the same problem again on the 13th, completely without service (tv, net and fixed voice), they only manage to send a technician after 10 days, As I work from home online it is impossible to work. Vodafone customer support is ridiculous and unacceptable in a first world country. I don't know if this would happen in a big city, but once again an authentic discrimination and failure to fulfill their responsibilities to leave a customer 10 days without service and think it's normal. A real shame. I've been a customer of NOS and MEO and I've never spent so long waiting for technical assistance. Avoid…

Awful service, had higher expectations

Poor customer service. Took a month to install a router when they initially said 2 days. Only computers to speak to for customer service when calling in for support, need to drive to the mall to speak to agents as a result. Agents at mall say they can't assist with many of the issues we encounter. Don't sign a contract with vodafone, go elsewhere.

During August VF was so over subscribed you were lucky to get 200kbps, unless it was 4am. Now for approximately the last 2 weeks the entire area (Vale da Telha, Aljezur) is experiencing connections randomly dropping/ disconnecting. Many users with different routers & Sims are experiencing the same problem. Literally goes down for a few minutes every 10 minutes. Its been reported to VF who so far have done nothing.

their 5g is 3g quality in center of city in several places where others for same price 10x faster. one of visits service was rude and make bad co tract for us.

Worst provider ever. Hardly ever possible to reach a person of flesh and blood. And if after hours, you reached by saying "reclamacoes" in their application you get one. This person does not really solve your problem actually, and they never call you back. You spend hours to get through and menu is only in Portuguese, which is strange for an international group. I feel sorry to have left NOS for this Vodafone. But I will return to them and leave V because of not respecting the contract.

Incredibly slow or no connection in Albufeira. We went to Vodafone in Algarve shopping and purchased a new router and a 15 day unlimited data card. They promised in the meanwhile to get engineers to check our location and fix the problem. No joy. The internet is still on and off constantly. Definitely will be looking at Meo or Nos though we have been using Vodafone for over 10 years.

worst 4g internet connection ever in portimão,after several complain we still have the worst connetion here when come the summer.for 30 mb contracted ,i get 0.45 mb of velocity.
If you go to ALgarve choose Nos or Meo.

Went into Vodafone location at Lisbon airport to inquire re packages. The employee removed our SIM card to check it. Unbeknownst to us, he did not replace it. That same evening, we get a notification that our SIM card is roaming in the USA. Clearly stolen and sold! Vodafone absolving themselves by simply stating - impossible and then passed the buck.

Terrible service. I ordered 2 x15 day unlimited data cards, all went well, they gave me a date when they would be delivered by ViaDirecta 17/05/2022, between 9hr and 1.30hr, never turned up, got a text message to say they could not deliver but would deliver on the 21/05/2022, still waiting, got in touch with their customer service, I would have been better off talking to Sonic the hedgehog in Japanese, absolutely useless, people tell me Portugal is still a third world country, I am beginning to wonder, they work like one!

terrible customer service and no support. They speak English perfectly when they sell you the service, but when you need help, it's impossible. They have no English speaking support via chat and no phone number to call for English support. The only way to get it is to work your way through the Portuguese only menu and hope for the best. This is just inexcusable.

I am so upset with Vodafone. They keep overcharging me, contrary to my contract. They keep charging me extra fees and penalties. New cards not being delivered after payment. And recently they even stopped registering my payments made through the app.

English support does not exist. Neither by phone, nor my WhatsApp, nor by email.

This Portuguese branch is the worst telecom in Europe. The worst customer service I have ever seen in my life. I literally have nowhere to turn, so posting these reviews is the only thing I can do. I live far from the cities and it costs me a lot to take a day from work, spend gas and hours driving to a nearest office and back.

Vodafone tries to make it impossible for customers to make any modification to their contract, like cancelling add ons that they said would be easy to cancel whenever the customer wanted.

It should be posible to do it in the tv box, where you take control of the whole tv service you are paying. There you can subscribe new tv channels but apparently you cannot unsubscribe them.

They make it by making it impossible to contact them, not having any available support email, and diverging calls to automatic assistants, like bots. if you go further and really want to speak to a Human Assistant, to ask for the cancellation, they charge you an extra and tell you that you will have to wait at least 5 minutes or more.

FInally, you keep waiting until way more than 5 minutes, always being charged extra during this time, and in the end, they wont answer you.

What do they pretend with this kind customer service?
To keep costumers against their will? That's the main question.

They leave us no alternative than coming to this kind of platform and complaining.

Monday was the hack......now Thursday.......mobile date still only very bad 3G......since today SMS started to work.......and that's awful because SMS is used for authentication
Where am I paying for?

The rates and speeds they promote are not only misleading but apparently lies. Extreme malpractice for such a large company which has very little to do other than provide a connection for an agreed price.

Given how crap the rating already is I won’t add much value anyway. The website to top up your phone or a box is beyond crap. I got debited but no top up. Discussing with the team in store they (of course) can’t find any payment.

Awful.

No customer service even by the local, well, standards...

I have never encountered such a useless website. I am trying to see my payment history and neither the navigation bar nor the search box allow me to do so. This is the most useless, user-disrespectful company I've yet dealt with in Portugal. Absolutely a nightmare!

So I'm not someone to write bad reviews online, but this is just ridiculous. We signed a new contract with Vodafone almost 2 weeks ago for internet at home. We had to change the address and that means we also had to sign a new contract. The technician would call us within 2 days. Of course they never called.

We have been spamming customer service with this. We both work from home and are moving this week. Still without any functioning internet. Customer support doesn't know what's going on and keeps assuring us that it's a 'priority situation' for them. Still no feedback or call from the technician.

Since we are running out of time, decided to cancel the contract. The store claimed this is not possible unless we pay the amount of the entire contract of 1 year. We have used 0MB, since we don't have any connection at home. Also still within 2 weeks after signing a new contract.

In short: eager to sell you a contract, make promises they can't keep, lie to you, take your money, don't deliver any service. I'm a afraid I will have to contact my lawyer....