The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which ma... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
served by Customer Support Ms Jaynnie this afternoon as advised to call due to limitation of Live Chat. A slow tedious process for her as the issue was not common, a few payments with receipt indicati... See more
Company replied
Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... See more
Company replied
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... See more
Company replied
Company details
Information provided by various external sources
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Contact info
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Was able to get quick help on an email…
Was able to get quick help on an email scam.
December 15, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi John,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Ressie was very helpful and patient
Ressie was very helpful and patient. She clearly guided me through the DNS and email setup and resolved the issue efficiently. Appreciate the support.
December 14, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd
Hi Jon,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Website sped up when I left Vodien!
Vodien refused to diagnose when WP Rocket suspected my hosting speed was an issue. My backend slowed to a crawl. When I went to a different hosting provider, my speed shot up! Suffered unnecessarily for a time.
I previously posted a review here & left my case nos hoping Vodien would sit up but they didn’t bother to follow up. Sigh.
December 7, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Systematic and respectful help.
My interaction (via chat) was an outstanding example of good customer service. A puzzling problem arising from the need to merge accounts, was solved with great patience by the operator who was systematic and thorough. At all times I felt that the operator was treating me with respect and taking the problem seriously.
November 30, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Paul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Great phone service.
I often put off calling however I shouldnt because my queries or problems are usually rectified quickly and the call centre staff are courteous and knowlegable.
I think my consultants name was Jason.
November 27, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
High regard
Reference to ticket number I-23181646
Even though it was not me dealing directly, the feedback I received was of high regard. GEDEON had assisted/aided with the problem solving and everything was back up and running.
November 12, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Jeff,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
I realised my email has been…
I realised my email has been compromised. Someone's using my email to scam others. It is 1am. I wasn't expecting much from Vodien but there's help still active at 1am! And Geoff managed to resolve it in one session.
November 27, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Vernon,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Always excellent service
Always excellent service. The team on chat are very efficient and know their stuff when I have any queries or need assistance. Extremely responsive and courteous.
November 25, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd
Hello Pablo,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Great service
Charlotte is awesome and very patient in handling my queries.
November 19, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Domain name enola.com.sg not activated
My domain name enola.com.sg was not activated since 13 Nov 2025 until today 19 Nov 2025. I have seek help from the online live chat 4 times and still not resolved. I need this domain to setup up Titan Email account for registration of government agencies, clients and relevant many others application.
November 13, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
I needed to change my Server and Vodien…
I needed to change my Server and Vodien couldn't have been any more help. Sorted it all for me in a short time. Very happy with the outcome.
November 17, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Debra,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Worst customer service
Worst customer service - unable to speak to a person - only chat. unable to assist with accont login issues. Still logged out after 30 minutes.
First looked at the incorrect account etc - no knowledge at all.
November 14, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you experienced, especially with accessing your account and receiving the support you needed.
What you described is not the level of service we aim to provide. We understand how frustrating login issues can be, and we appreciate you bringing this to our attention so we can look into it further.
To help us investigate and assist you properly, could you please email us your customer ID, domain name, and any related case or ticket ID to reviews@vodien.com? Our team will review your case promptly and ensure you receive the appropriate support.
Thank you again for your patience, and we hope to resolve this for you as soon as possible.
Regards,
Sambrin O.
Online Experience Specialist
Good Technical Support
Good technical support. Vodien knows what it is doing.
November 14, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Dave,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
The interface is bad to worst
The interface is bad to worst. Cannot even manage your own redirect now. The customer service is not even trained, they told me i need a hosting to do a redirect and then later on found out he is giving out wrong information. They disable the function so you need to go to them for every little info. Backend interface is hard to navigate. DO NOT join. Sign up somewhere else.
November 14, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you for sharing your feedback. We are sorry to hear about your experience, and we appreciate you bringing these concerns to our attention.
We want to understand exactly what happened so we can address the issue, clarify any misinformation, and improve our processes where needed.
To assist you further, could you please email us your customer ID, domain name, and any related case or ticket ID at reviews@vodien.com? Our team will review your case promptly and work toward a proper resolution.
We look forward to helping you and improving your experience.
Regards,
Sambrin O.
Online Experience Specialist
Live chat representative was excellent
Live chat representative was excellent. Fixed the issue and went above and beyond. I'm a long time customer and they've never let me down.
November 13, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Greg,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Superb service and support staff make Vodien a winner
Vodien has some of the best support and service teams working in this space. Friendly, patient and informed guidance, always going the extra mile to get you the best deal available, and really empower the small business owner to manage the parts of their website that they can manage, while relying on the Vodien team to take care of good, reliable tech in the backend.
November 11, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Dee,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Find another provider
I am a long term account holder with vodien, they brought out my previous provider. On numerous occasions over the years they lock your disable account when your credit card goes out of date, which being a long term customer is going to happen. No call just emails that as they send a hundreds of emails about sales & they all just get lost in my junk box, Once your locked out trying to get help is a task beyond thier technology or service.
They don't answer the phone, instead send you to chat lines & when you email them they refer you to a closed case # & do not respond, We have a number of domains which once I get back on line I will see if can take my business elsewhere. They had gone from a great operation, to a no service IT online only help & they are really useless these days.
November 8, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Mark,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable meet you expectation and resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Absolutely brilliant service
Absolutely brilliant service, Resolved a technical issue in 5minutes using the 24/7 live chat (which I usually wouldn't use in other services because theyre generally bots). Voiden has *humans* not bots!!! Who are skilled & efficient. I HIGHLY RECOMMEND 🎊
November 4, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Emma,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
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