Voguewelt Reviews 

I ordered an adjustable side table for CHF 98.95 from Vogue Welt on 19 July. The website gave me every impression that I was purchasing from a European retailer: a German-language website/domain, prices in CHF, Swiss Post displayed for shipping, and, most importantly, the explicit statement “Ordered before 11 PM, shipped today.”
Fast delivery was an important reason for my purchase. However, the parcel took approximately three weeks to arrive. I contacted customer service several times during this period asking for an explanation. I received polite but generic responses, without any clear explanation for the delay.

When the parcel finally arrived, I discovered Chinese domestic shipping labels on the original packaging, showing that the product had gone through the Chinese logistics network. This was certainly not what I reasonably expected from the way the product and shipping were presented on the website.

I immediately requested to return the item unopened. Customer service asked me for the reason and a photograph of the unopened parcel, both of which I provided. They then confirmed in writing that they had received everything needed and that I would shortly receive the return shipping details.

I am still waiting.

I have followed up repeatedly asking simply for the return address, but I have not received them as if the support team was disappeard!!!
What makes this experience particularly concerning is that the website currently displays “4.7/5 Excellent – Trustpilot”, while customers should check the actual Trustpilot profile themselves before purchasing.

I rarely leave negative reviews, but I am writing this because I wish I had seen the experiences of other customers before placing my order.

Update after Voguewelt’s response:

I expected exactly this response, because it is essentially the same generic reply given to every customer reporting a similar experience.

What is particularly striking is that it does not address the actual concern at all. Customers are saying that they have already contacted the support email repeatedly and are not receiving meaningful assistance, yet the public response is simply to contact the very same email address again.

I therefore do not consider this response relevant to my case.

I have been trying for more than a month to return this item and obtain the return instructions that were promised to me. At this point, I will dispose of or recycle the item as soon as possible. I do not want to keep it in my living room as a daily reminder of an unpleasant purchasing experience, the money I paid, and the complete lack of meaningful resolution.

And in advance, I am genuinely sorry for the customers who may have the same experience after me. At the time of writing, 100% of the reported customer experiences on this Trustpilot page are negative, and seeing the same generic public response repeated beneath these complaints makes the pattern even more concerning.

I bought items which were promised to be sent in a few days but the y haven't arrived after two weeks.This is a disaster. I will return them if they ever arrive.I won't recommend this shop at all.

Misleading product description and poor serviceVery disappointing experience. The hat was advertised as a "handmade Panama hat", but the product I received was a low-quality mass-produced item from China that does not match the description.

When I requested a return, I was told to send it back at my own cost to a private address in China, despite the website presenting itself as a European company.

The product description was misleading, the return process is unreasonable, and I would not recommend buying from this company.

Update- Reply to your response:
As requested, I contacted you directly by email before posting this review. Unfortunately, I did not receive a fair or reasonable solution. I was only offered a 30% refund or a full refund if I paid to return the item to China. My review reflects my genuine experience as a customer.

Oh no I didn't read the reviews, first I thought it was a Swiss company and I gave my money away. I'm still waiting for the product I ordered.

Limit illegal - they send what you think you'eve order after more than 1 month but its pure bullshit. I received a fan (sold as an air conditionning unit). I admit, I should have been more discerning, but when it 37°C outside, you get taken in by anything that will relieve you. But they exploit that. Bascially I paid more than $250 on something that not worth $50. I can't be bothered to ask for a refund because their whole model is dishonest. They complicate communciations, lie, knowing that you you most likely give up. They win, I give up, but not before warning those more careful than me. Avoid this company - its not woth the hassle. And to Vogue World, don't bother replying with your bullshit boiler plate answer - people who read here see through it.