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See what reviewers are saying

Rated 1 out of 5 stars

Just before Voipo abruptly got out of business, without any warning, they repeatedly charged me multiple times for renew subscriptions, without my authorization. So I advised them of the situat... See more

Rated 1 out of 5 stars

* Does not deserve a single star * Hey Mr. Duck - more fraudulent charges! In Calif any theft more than $950 is considered a felony. Your overcharges the last time around (Oct 2024) already exceed... See more

Rated 1 out of 5 stars

~ Proved them w/ much documentation multiple times, yet, been waiting 2+ months for refund of auto-charges to prepay....up into 2043 !!! __ Many emails/ feedbacks/ etc. Only get canned email responses... See more

Rated 2 out of 5 stars

Longtime VOIPO Customer. I have two phone number accounts, along with 3 add-ons. Phone service to be billed $185.00 Biennally. Add-ons $36.00 Annually. Unauthorized charges (20 total) during the past... See more

Company details

  1. Phone and Internet Service
  2. Telephone Company

Written by the company

VOIPO is a leading provider of VoIP telephone services for small businesses, developers and residential users. We provide phone service for home or business, Hosted PBX service, SIP Trunking, SMS-enabled DIDs and more.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

193 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible ongoing service, Difficult to resolve THEIR billing errors

Terrible ongoing service. Very difficult to resolve disputes and technical issues. On May 20, 2024 they charged our business credit card for $185 x 2. Both of which are invalid and unauthorized charges. AVOID AVOID AVOID They offered to give me additional 6 months. Clearly this was an intentional billing charge, trying to gain a renewal on 2 lines, 18 months before they were due for renewal.

May 17, 2024
Unprompted review
VOIPO logo

Reply from VOIPO

Hello,

I'm the owner of VOIPO (Tim) and I'm very sorry to hear you had a bad experience with our service.

I'd like to look into this for you personally and make sure it gets resolved.

I'll need an e-mail, phone number or a full name to pull up your account and take a look. I'll send a request additional info today.

I'll make sure this is taken care of for you personally as this is not the kind of service we try to provide at VOIPO.

Update: I show your refunds have already been issued. I'll reach out to you with my direct contact info in case you run into any other issues. Sorry again for your poor experience.

Best Regards,

Timothy Dick
VOIPO.com

Rated 5 out of 5 stars

VOIPO has been my go-to for phone…

VOIPO has been my go-to for phone services, and for good reason. Their call quality is fantastic, setup is easy, and customer service is always available to help.

May 20, 2024
Unprompted review
VOIPO logo

Reply from VOIPO

Hello,

Thank you for your review. I'm the owner of VOIPO (Tim). It' always nice to hear good things from customers.

Thank you for your business and if you ever need anything, please let us know. We look forward to serving you for years to come.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com

Rated 5 out of 5 stars

Their call quality is exceptional

Their call quality is exceptional, and their customer service is always there to assist. Prices are reasonable too. Highly recommend VOIPO!

May 14, 2024
Unprompted review
VOIPO logo

Reply from VOIPO

Hello,

Thank you for your review. I'm the owner of VOIPO (Tim). It' always nice to hear good things from customers.

Thank you for your business and if you ever need anything, please let us know. We look forward to serving you for years to come.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com

Rated 1 out of 5 stars

“VOIPO Sucks don’t do it

“VOIPO Sucks don’t do it
I have been a computer professional (MS Certified engineer LANDesk certified etc.) I have had VOIPO.com and it sucks. The calls were scratchy almost incomprehensible. All calls to support were terrible and did not help.
You need to avoid this company like the plague.”

May 15, 2024
Unprompted review
VOIPO logo

Reply from VOIPO

Hello,

I'm the owner of VOIPO (Tim) and I'm very sorry to hear you had a bad experience with our service.

I'd like to look into this for you personally and make sure it gets resolved.

I'll need an e-mail, phone number or a full name to pull up your account and take a look. I'll send a request additional info today.

I'll make sure this is taken care of for you personally as this is not the kind of service we try to provide at VOIPO.

Best Regards,

Timothy Dick
VOIPO.com

Rated 5 out of 5 stars

Effortless setup

Effortless setup, excellent call quality, and unbeatable prices-It has it all. their customer service team is also top-notch, always ready to help. I've been a happy customer since 2011 and highly recommend It to anyone!

May 7, 2024
Unprompted review
VOIPO logo

Reply from VOIPO

Hello,

Thank you for your review. I'm the owner of VOIPO (Tim). It' always nice to hear good things from customers.

Thank you for your business and if you ever need anything, please let us know. We look forward to serving you for years to come.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com

Rated 5 out of 5 stars

It has been my trusted communication…

It has been my trusted communication partner for years. The call quality is impeccable, and their prices are unbeatable. Whenever I've had questions issues, their customer service team has been quick to assist. Highly satisfied!

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

voipo has been my dependable phone…

voipo has been my dependable phone service provider since 2015. their call quality is excellent, setup is a breeze, and customer service is always responsive. highly satisfied with their service!

December 20, 2023
Unprompted review
VOIPO logo

Reply from VOIPO

Hello,

Thank you for your review. I'm the owner of VOIPO (Tim). It' always nice to hear good things from customers.

Thank you for your business and if you ever need anything, please let us know. We look forward to serving you for years to come.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com

Rated 5 out of 5 stars

Choosing It was one of the best…

Choosing It was one of the best decisions I've made. their service has been consistently reliable, with crystal-clear call quality and hassle-free setup. customer support is top-notch too. I wholeheartedly recommend it!

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Voipo is the epitome of dependable…

Voipo is the epitome of dependable phone services. from effortless setup to exceptional call quality, they've exceeded my expectations. also their customer service team is a gem, already ready to help.

April 10, 2024
Unprompted review
VOIPO logo

Reply from VOIPO

Hello,

Thank you for your review. I'm the owner of VOIPO (Tim). It' always nice to hear good things from customers.

Thank you for your business and if you ever need anything, please let us know. We look forward to serving you for years to come.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com

Rated 5 out of 5 stars

Reliable service from the get go

I have been using VOIPO services for my two offices for a while now, and I can confidently say that they have been excellent. The lines have been functioning perfectly, the setup process was very easy, and the voice clarity has been great. Plus, they're very accessible whenever we have concerns and efficiently resolve any issues.
I highly recommend using VOIPO services.

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

the call quality is superb

the call quality is superb, and their prices are unbeatable. customer service has always been prompt and helpful. highly recommend voipo to anyone in need of reliable communication!

March 22, 2024
Unprompted review
VOIPO logo

Reply from VOIPO

Hello,

Thank you for your review. I'm the owner of VOIPO (Tim). It' always nice to hear good things from customers.

Thank you for your business and if you ever need anything, please let us know. We look forward to serving you for years to come.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com

Rated 5 out of 5 stars

I've found voipo to be a lifesaver for…

I've found voipo to be a lifesaver for my communication needs. the setup was a breeze, and whenever I've had questions, their customer support team has been quick to assist. prices are reasonable too. Definitely recommend!

April 3, 2024
Unprompted review
Rated 2 out of 5 stars

Tech Support

Tech Support, Customer Service has deteriorated from when I first became a customer, years ago. It may be hit and miss depending on who you get on the phone. This time the rep. Was rude and sarcastic; not patient and understanding of a customer having frustrations when calling in (because they did not respond to 'ticket' and e-mail, due to Voip not working, or not working properly).
I will try to call again, later or tomorrow, in hopes of getting a better Customer Service rep. Thank you.

March 7, 2024
Unprompted review
VOIPO logo

Reply from VOIPO

Hello,

Thank you for your review. I'm the owner of VOIPO (Tim).

Thank you for your feedback. I'm sorry to hear you've had issues with our customer service. I'm especially concerned to hear that you had an agent that was rude and sarcastic.

I've sent a request for contact information so I can pull up your account and try to review the support history to see who you spoke with so I can look into it more.

Thank you for your business and if you ever need anything, please let us know. We look forward to serving you for years to come.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com

Rated 5 out of 5 stars

For years

For years, VOIPO has been my trusted VoIP companion. Their reliable service has been a constant, and their customer support remains consistently supportive and friendly. Whether you're facing minor glitches or seeking feature-rich options, VOIPO is the provider to consider.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

A satisfied VOIPO customer for many…

A satisfied VOIPO customer for many years, their service has consistently exceeded my expectations. Whether dealing with minor issues or maintaining call quality, their swift resolutions have truly impressed me. without hesitation, I highly recommend VOIPO as a service provider.

August 12, 2023
Unprompted review
Rated 5 out of 5 stars

VOIPO is one of the best phone services…

VOIPO is one of the best phone services out there in my experience. I've had a subscription since 2011, and so far all my calls have been of excellent quality with no problems. When I did have an issue, customer service was always quick to help me out. Definitely worth checking out if you're looking for reliable phone service!

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

After trying both Ring Central and…

After trying both Ring Central and Vonage, I can confidently say that VOIPO is the better option for me. The call quality is great, the setup was easy and customer service has been helpful whenever I've needed it. Highly recommended!

June 27, 2023
Unprompted review
Rated 5 out of 5 stars

I'm so glad I chose VOIPO for my phone…

I'm so glad I chose VOIPO for my phone services! The setup was easy, and customer support has been available whenever I've needed assistance. There have been a few minor issues over the years but they were always promptly fixed - plus, their prices are very reasonable. Highly recommended!

July 18, 2023
Unprompted review

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