Volo Commerce Reviews 28

Excellent tool for enabling multi-channel and cross border selling without having re-invent the wheel and large capital outlay. Given the breadth of the client base, Volo keep the system up to date with the changes that come down the line from both marketplaces and couriers a like.

Since we started using Volo Commerce, we have grown the company over 25% a year. It has simplified our stock control, less over selling, made it easier to become a multi-channel seller and puts all our orders and invoices in one place.

We have a huge stock range and we needed a proper system to list all of our stock. We worked with a managed service provider to shortlist 2 companies and we went with Volo. The Volo system was the better all-in-one system. It had more features and allowed us to handle everything, including the messages and emails, from one place.

The Volo platform is very easy to use, it’s very intuitive. As I said, I like the fact that everything is in one place. That really simplifies things for us. Also, we see some real efficiencies in our in-house processes. We don’t have to open each order through eBay, and print it, that kind of thing.

In regards to their customer service and support, well, that is spot on! Simply open a ticket and someone will get to you. Also, their account managers do a great job of keeping you up-to-date and informing you of best practices.

All in all, a cracking piece of software backed up with awesome members of staff!

This is our 7th year in eCommerce and we started with Volo in June 2011, with 4,000 products initially.

The growth and control we now have with 120,000-plus listings 5 years on has served me beyond my expectations. The business is moving forward and expanding and even still today we are finding Volo has the ability to help by adding on already available services. It’s not been a 100% faultless experience (quiet often my error in hindsight) but with such a vast and intricate bit of kit covering so many areas of the business I must say I've really enjoyed the power and control it gives and highly recommended to anyone coming from a similar business model.

The ability to add more products, control stock, amend listings, help with emails, error rates, problem customers, add new suppliers, telephone orders with virtual terminal, packing QC screens, automated purchase orders and opening up new channels has shown an increased revenue on average per month of over 8 times in the first 3 years alone.

The growth has been fantastic to say the least and has come with a lot of hard work and learning within the software. Software training conference calls have been readily available and have helped me move forward.

Prioritizing the support with anything stated "Urgent or Critical" was sorted or responded to within an hour and once I understood the procedure I knew which button to click when in trouble…

Initially starting with one eBay shop, we have since added channels in Amazon in 3 countries, eBay in 5 countries over 2 eBay shops and 2 Magento websites. We're looking to grow to more, all controlled in the back end by the Volo system.

We have gone from a 2-man team to an 22

-man team all using the Volo platform daily with different job roles successfully.

All my listings were created with easy excel imports. Vast amounts of information / images can be imported in seconds.

Thanks Volo!

Let me start by saying that non of these systems are perfect and we all should get used to that, it's just a case of finding a system that has the least number of problems that will affect your business and the way you run it.

In the last 15 years online we have used a few of these marketplace systems, some good, some bad, some average, it's safe to say we are experienced in ecommerce, however we really hit a new low with VOLO. Suffering from a few constant niggles with our previous system we decided to take the plunge and move our business to a new level and opted for the "market leading" solution (their words .. haha). We were to find out this was the biggest and most expensive mistake in our history, we did move to a new level, lower .. a lot lower by the end of the nightmare.

Volo: "Our approach to working with you works like this, listen, learn, challenge, advise."
Perhaps should be re-written to: Listen, take, compensate, ignore,

The Volo experience:

Faceless corporate feel - if you have a problem you can always speak to the "Head of the Customer Success"
Onboarding setting up nonsense that is spun out for weeks to justify the ridiculous development set up fees.
You will likely be locked into a contract for at least a year.
Endless long winded training courses to learn the most basic processes
Probably the least intuitive system you could ever imagine.
Some data fields are name differently in different locations - added confusion (but you can log into the definitions section in support for the key!)
A system that we found to be generally unreliable
Magento extension was very limited at best - appeared to be launched before it was tested properly
Very limited purchase ordering system
The re-pricer failed and helped us sell at postage plus margin, substantial losses
Huge bills linked to a % your turnover - you work harder, they do the same, they get more.
Features that do not work / or as expected and do not get fixed in a timely manner
An elusive account manager - if available you may speak to every quarter, definitely not a selling point
Support tickets left unsolved after 6 months, yes really.
You get to know support very well, you have to ! - expect to write or respond to a ticket every day or so.
You will waste a good part of your week on calls to support
Almost all support tickets are "escalated" - must be to give them more time, plus it does look like they've done something
Tickets are closed without being fully resolved, regularly.
System runs on out-dated version of Java
There are some redundant functions
No web based version
The whole design of the interface looks like it is from the 80's
If you give notice on your term - your support ends that very day.
You'll have such a struggle with this system you'll take your eye off your business and the bottom line will suffer.

On the plus side:
When the system fails, they may pay you compensation for your losses, three times for us ..

Make sure you read the terms of the agreement if you are still silly enough to be taken in by the sign up.

Volo is the epitome of what good customer service should be. Every day I am thankful that I have the Volo staff working so hard to help my business be successful. The system is so packed with features and can do so much but the staff is what truly stands out. If you sign up with Volo you will be shocked at how much time the Volo team spends working with you on succeeding. I have learned so much from them and am so very thankful for all the work they do for me.

I use Volo daily in my role as a data developer at Aceparts in Kent. Selling car parts we have many different products that fit more than a single vehicle and have over 780,000 listings. Volo makes it easy for me to keep this many listings easy to manage and bulk edit at anytime as well as keeping an eye on sales at all times and adjusting prices accordingly.

Whether it’s inventory, searching for parts, checking sales figures, or using the paragraph builder feature for creating listings I'm always using Volo. We have a very large volume of products and the Volo system makes it a lot easier for us to manage it all. For example, I can do listing price changes in bulk, perhaps across a brand or by percentage points, which is a massive time saver.

The Volo platform helped us to triple revenue in the second year we started to use it so we highly recommend them and they also have great and friendly customer service.