Volte Studios Reviews 

425
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I have been a member in St John’s Wood for the past year. The company has recently gone through changes. I would strongly recommend to stay away as they have taken £400 from my bank account without a... See more

Company replied

Rated 5 out of 5 stars

Bristol Whiteladies Rd. Tom and Joe absolutely awesome, professional, knowledgeable and clear. 20 minutes tough workout, quick shower and out feeling lighter and brighter. Spotless facilities. Sounds... See more

Rated 5 out of 5 stars

I have been attending EMS sessions for almost 2 months. It has accelerated fitness and performance in the gym and when I go for my runs. I have the strongest core I've ever had and Firm bum. Sessions... See more

Company replied

Rated 5 out of 5 stars

My 3rd attendance @ Feel Electric in Acton. I'm thoroughly enjoying the journey..My trainer, who I've named Mrs Electric is great..she encourages me to work harder & I surprise myself sometimes wi... See more

Company details

  1. Physical Fitness Program
  2. also in
  3. Fitness Center
  4. Gym
  5. Personal Trainer

Written by the company

Volte is a health and wellness brand helping people build stronger bodies for better long-term health. Our focused 20-minute sessions combine medical-grade whole-body EMS technology with qualified personal training and regular In-Body health assessments. Every session is fully guided and delivered on a one-to-one or one-to-two basis, with the intensity tailored to your body, your goals and how you feel that day. Whether you want to build strength, improve posture and movement, support recovery or feel more confident in your body, Volte offers a personalised, joint-friendly and low-impact approach designed to fit into your life. With studios across the UK, we’re here to help you activate your body’s full potential for the life you want to live


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

425 reviews

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4.3

All reviews

(425)

29 reviews in the last 12 months

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Rated 4 out of 5 stars

Introductory session for me at the new…

Introductory session for me at the new spot in Raynes Park. Good trainer, great session and very detailed. I will come back to you on progress in week 13 to share results based on a session once a week, continuing my fasting for 16 hours a day and eating a limited diet of 1500 for 6 days a week plus other exercises of 2-3 hours outside of the class. Let’s see. Keen to see results by adding this in the mix. It only got a star less because I know that the trainer was under pressure to sign me up and there was no detail around the contract without clearly stipulating the details for my benefit. Not the trainers fault more the company policy. Ask clearly for policy around the things that are a no deal for you. Don’t make them feel like you are difficult, you are a customer. :)

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Ossie was amazing

Ossie was amazing. Motivating me really well and pushing me to work hard very successfully at the same time making sure I am up to it. Great session.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

A Full On Work Out

My trainer today 15/2/24 was Keanau. Pushed me greatly but need to be pushed. So a successful session. Looking forward to next Tuesdays session (20/2/24). This session took place in your Fulham Studio.

February 15, 2024
Unprompted review
Rated 3 out of 5 stars

Be aware of fees

The session was great, and I can feel my muscles worked! However, be aware of the costs and fee setup if you decide to sign up. I signed up for a 2-week trial, but it turned out it wasn’t. The person at the venue made a mistake and tried to return the money to me. I contacted customer service; it wasn’t easy, but I managed. However, I was told I would have my money back. Some weeks went by, and the money never made it to me. Six months later, after countless communications with this guy “Joe,” the money owed to me was never returned. They are lucky to keep my money! It’s a shame because I enjoyed the session, but I won’t go back. I’ll stick to the gym and workout class instead.

Update:
I returned the undergarment that I never used. I communicated with 'Joe' via email, and he stated that once the undergarment was returned, I would receive my refund. Obviously, I never received my money back! So, did I pay your fees for nothing? I have sent many emails, but I never received a reply. It's strange that 'Joe' has suddenly disappeared off the face of the earth! I wanted to ensure that you provided clear instructions and explained the setup fee, etc., with a visual explanation sheet or something similar so that we can understand clearly. Being deaf, I prefer visual explanations, if you understand what I mean. I hope this will help you be more aware.

May 15, 2023
Unprompted review
Volte Studios logo

Reply from Volte Studios

Hello Levent,

Thank you for taking the time to leave us feedback. We’re so pleased that you enjoyed your EMS sessions at Feel Electric and are happy to hear that you felt the benefits of those sessions as quickly as you did.

Regarding your complaint about fees, I understand that this must be a frustrating situation for you. You signed up for and agreed to a subscription programme with a membership set-up fee. This fee covered the cost for your specialized water retention base layer or undergarment.

Unfortunately, we are not able to accept the return or refund of worn or used undergarments. As our specialized base layers are worn for exercise and are designed for sweat and water retention it would be unhygienic and potentially unsafe for us to allow a return or refund of these items once the packaging has been opened.

We are sorry this policy of ours has inconvenienced you and we do believe it is a shame you do not wish to return to Feel Electric, given that you already have your specialized base layer and enjoyed your sessions much we’d love to have you back and really help you make the most of the undergarments you purchased.

Kind Regards,
Feel Electric.

Rated 5 out of 5 stars

I attended for free trial with Adam in…

I attended for free trial with Adam in wilmslow. The session was really beneficial with everything explained in a positive way, the workout session was suitable for my fitness level. Unfortunately due to financial commitments not able to join at present but if joining fee ever has offers and sign up terms were less like 2 months instead of longer then this maybe something that coukd work.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Adam at Feel Electric Wilmslow

Thanks Adam at Feel Electric Wilmslow. A great help and support as always. 5 stars perfect rating as always.
My back has been hurting so Adam was great at recommending a different mode to help ease my back and suitable exercises to make it feel much better.
Thanks again my back is good as new. Happy Christmas all.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Plus point about Feel Electric is that…

Plus point about Feel Electric is that we get to workout with different trainers, I do have two of my favourites, not going to lie about that…now I have to add another to my list of favourites…Rebecca, another amazing workout session, different workout techniques, she definitely pushed me and motivated me. I definitely felt the workout the next day or two maybe 3….lol

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

towards my target weight

Phoebe is one of the best instructors. she is open for discussion for my best training routines to reach my goals of fat burning. she is very caring . i enjoyed todays session and looking forward for more .

keep the good work phoebe

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Feel Electric Fulham

This was week 2 for me and my second session - I am already seeing results and I can’t wait to see what more I can achieve in the next 2-3 months. Trainer is awesome, facilities always very clean and the work out is hard but super fun. I am so happy I made the decision to join this program.

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

Moved to Wilmslow last summer and gym…

Moved to Wilmslow last summer and gym hunting was a bit of a mission. Either sketchy leisure centres or posh boutique places that made me feel uncomfortable. Luckily, a couple of people around here pointed me to FeelsElectrics, specifically recommending Adam.
Been doing a couple of sessions a week, tweaking my diet, throwing in a few runs, and I'm actually seeing some pretty awesome results. Adam's a blast to work with—super tuned in and makes every session a good time. Now, not only am I feeling good about my weight, but Adam's mixing things up, targeting the areas I want to tone up.
And their website is a lifesaver for bookings and last-minute changes. It's just easy
All in all, working out with Adam at FeelsElectrics has not only got me feeling confident but has made the whole fitness thing surprisingly fun and flexible.

November 21, 2023
Unprompted review
Rated 1 out of 5 stars

Fly-by-night, unscientific fad,

Agreed on a series of appointments with me... before the first appointment they cancelled all of them. And preceded to book me in for 13 random appointments at times when I was not available to attend, such as times I was at work, taking my child to school or even away for Christmas. I had told them that I could only attend on the original dates, which were booked when I signed up.
I could not communicate with their customer services because their contact page on the website was not working. Not Electric.
They sent me 25 emails informing me of the new appointments which they had decided on. So I went on their site and immediately cancelled all of them.
Only to later discover that they were taking money from my bank account for appointments which I had not made, had not attended and had cancelled in any case before they had begun.
Absolutely no trust in this organisation and in any case no scientific evidence to show this does anything to improve health and certainly doesn't increase weight loss because the treatment is not aerobic.
Fly by night organisation.

October 24, 2023
Unprompted review
Volte Studios logo

Reply from Volte Studios

Hi Romany,
I am sorry that we have not been able to contact you to even attempt to resolve the issues you were having with your experience in our Feel Electric Studios. I am happy to discuss and reply to your concerns through this medium, however.
First and foremost, EMS Training has a grounded scientific basis supported by numerous scientific studies that extoll its benefits to an individual’s health and wellbeing, particularly in improving muscle endurance, muscle mass and strength. Further studies have also been conducted into the rehabilitation benefits of EMS training for helping with muscular injury and mobility in the elderly.
Our subscription programme does not charge per session booked in. Our payment model is, and has always been, a weekly subscription which charges your account at a regular interval and in return your account is granted a set number of credits which can be used to book your sessions. When you signed up for the subscription in the studio you were given full access to the terms and conditions of that programme and informed of these weekly payments. As a result, we can guarantee we were not individually or erroneously charging for any sessions booked in our diary.
Furthermore, as an appointments-based business, our booking system is a self-service programme, your sessions and appointments are to be managed by our members on their individual account portals through our website. Our team members stand ready to assist if members cannot find the booking slots they need or if they need to rebook a session that has previously been booked in by mistake or can no longer be attended.
Finally, our Customer Service portal is accessible through numerous avenues on our website and the information for a direct link to its web page is included on studio posters throughout our sites as well as by request to any of our staff members and through a link on our website. All queries directed there are responded to within 2 working days.
On a more direct note for your specific case, we have record of various members of our customer service team have attempted to contact you in the past week so that we could investigate the claims you have made in this review but when our agents declare where they are calling from, we have been met without a response and the phone being hung up.
We understand you may have frustrations if something has gone wrong with your account but to understand your concerns and resolve them, we do need up to date contact information and the desire for you to work with us while we investigate.
All the best,
Joseph Gourvenec, Director

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