Vonage for Home Phone | United Kingdom  Reviews 

Kim was excellent in all aspects of setting up the account. The only problem was in trying to contact vonage via telephone. I eventually managed after about 10 days of trying only to find the answer sevice was set on an annoying loop system.Everything seems to be working now and thanks again to Kim

Left voice message - contacted next day. So far all has gone smootly, thanks

We just wanted to let customers know that Kim helped us last night with our issue We was having a number transferred and she just needed to reset something while this was going on We lost connection and she called us back straightaway was happy with the outcome

Kim was so helpful, answering all my questions, keeping me informed of progress (which was fast!) and making sure I understood the ’small print’.

The equipment, which is a small, discreet box, arrived next day and the whole set up was completed with one phone call. The only delay was in BT transferring my previous phone number to Vonage, and even that only took 4 days.

I would not even give a single star for this company. For weeks I have been trying to sign up for their services but without success. Call and you will be told, there is a high call volume and you will be directed to a voicemail. I left my details - nothing happened.
I left my details on the online form - nothing happened.
They clearly do not seem to be interested.
I really wonder how anyone rating Vonage on this site every managed to subscribe to their services.

Just been on to customer services at Vonage and what a terrific young lady I was talking to not only did she help she talked me through the whole process, to sort out my phone number change.
When you encounter people like this it really makes you feel good about the company you are dealing with unfortunately I didn’t catch the young lady’s name but thank you very much for your service.
I must say at this point I can and will recommend Vonage for its customer service and professionalism
Thanks Phil Barnes

Excellent customer service clear set up instructions all good, will recommend. No hidden costs.

Excellent service
I was going to cancel my fixed line when I notice a link on my broadband invoice (Cambridge Fibre). For voice over fibre, so I investigated and ordered. Fantastic features not available on my previous provider and at a third of the price, what's not to like. I had a minor problem which was caused by me not setting my app up correctly. It was solved for me after a long session with their technical support department. I was helped by a lady called Srija who was extremely patient with my lack of ability with the extensions app and my phone in general. At 75 I sometimes struggle with these things and to have someone taking me through things step by step without getting exasperated meant a lot. She spent 45 mins on the phone and since then I have had no problems whatsoever and cannot praise Vonage highly enough

Same problem as many others. I have been trying to place an order and wanted to speak to the sales team. Called twice, customers services was busy, and auto voice prompted me to leave my number for sales to call back. Its been three days and no call. I have given up and will not be placing my order. Very poor customer service.

I've recently changed over from Virgin Media to Toob Fibre broadband - Vonage was a recommended Voip service provider.
New kit arrived that I could test straight away via my VM router (using a temporary Vonage number) and then 2 weeks to port my Work telephone number from VM to Vonage.
Really useful to be able to take a landline call on mobile if I'm available.
The online Customer portal is easy to use and full of useful information.
Glad I moved.

Have been a customer of vonage for many years - first in the US and then in UK after moving back in 2015. Recently call quality has deteriorated a lot. No longer able to have clear calls with our bank in the US or with counter parties in South Africa, or with my wife’s mother in Dorset. Thinking now of dropping the service.

We made the switch to Vonage 7 weeks ago, having been with BT for almost 40yrs.
Installing the Grandstream box was straight forward, (almost plug and play) and our phone was quickly up and working.
- Just one small change was required to my own router, but Vonage online help told me what to do.
Initially we had what I'd describe as two or three teething technical issues but they seem to have gone away once our BT number was ported over !
Vonage safely ported our old BT number in just 5 days.
The clarity of the calls is excellent, my wife said that she could now hear clearly what people are saying.
We are finding the smartphone app very useful,
allowing us to receive calls when away from home, and safe in the knowledge that should our home broadband go down/power cut then we can still receive those calls
An excellent service as well as saving us a lot of money

Same here as some other people; Vonage are now just ignoring my emails because they can't resolve the issue of various intermittent faults. I've been with them for years but in the last year or so, it's just not been reliable despite having two new boxes. I was thinking of changing provider, but it looks like quite a few of them have similar issues. These need sorting out if VOIP is going to be standard soon.

Unbelievably evasive and incompetent customer service. Have been with Vonage for years but when I decided to leave to a cheaper and simpler service I got hopeless service. They say one thing on the phone and something different happens. I ceased my plan with them in October and it has taken to January to sort it out. They agree to refund excess payments, different sums occur, then they bill again. Not once twice! Always the same excuse, our procedures say this, then that. No common sense

I installed the Vonage system about 9 months ago as my broadband supplier could not provide a telephone service. My new supplier can now provide and I advised Vonage that I would not be renewing my Contact when it terminates in March 2024. However without notice, Vonage immediately terminated my phone service leaving me with no telephone land line. Vonage also advised that they would charge me for early termination of the Contract - despite the fact that it was Vonage and not me that terminated the Contract early.

After Management got involved a solution was proposed which if carried through would satisfy me.

Just to clarify; I acknowledge that the form referred to early cancellation fees but I did not cancel early.
I advised Vonage that I would not be renewing my Contract when it expired in March 2024.

Finally, I reached an acceptable solution with Vonage.

I have been with Vonage for 12 months for my home telephone. Installation was very easy and customer service has been excellent any time that I have had a query.
I would definitely recommend

It's a no brainer really. I've had a faultless service from Vonage for over 7 years and added a second line in 2023. Porting it to Vonage allowed me to keep the existing Home number before the big BT change and not only does it work out cheaper each month than my previous "anytime" phone plan with my Broadband provider, but also there is no one-hour limit on calls made, (which the broadband call plan imposed). Added to that, I can set it to forward calls to my mobile over the internet for free.

Works well and Vonage Extensions a great extra.
Plus when I had a billing query it was answered helpfully.

Made the switchover when I changed my internet from FTTC to FTTP.
Thought it would be beneficial to ditch the "land line rental fee" by paying Vonage to replace my home phone with a VOIP equivalent and it certainly was a great choice.

I get unlimited calls at a fraction of the price I would have paid via BT/Sky and any of the other big names.

The setup was really easy and I like that it has contingency functions such as auto-diverting incoming calls to a mobile number should your internet go down or the power go out. I have had zero issues and have been a customer for over a year now, no looking back.

I dealt with Kim, who kindly explained all the options and the steps to follow regarding installation etc...
This was followed swiftly with an email, confirming all details.
My installation kit arrived safely and was fairly simple to connect and then subsequently retain my old line-line number.