While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of both the products and the service, highlighting the stunning and high-quality lighting options that transform spaces. Many people appreciate the professional and accommodating staff, who provide outstanding knowledge, guidance, and efficient service from start to finish. The customer service is frequently described as fantastic, friendly, responsive, and helpful, making the overall experience smooth and well-organized. However, some customers were not happy with their experience, citing issues with missing product components and incorrect parts being sent. A few people also mentioned dissatisfaction with the customer service in these instances, describing it as dismissive and unhelpful, leading to a frustrating process.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the fantastic and... See more

Product

Users describe positive interactions with the product. Many customers are delighted with the stunning... See more

Quality

Clients share positive opinions on quality, with many praising the amazing quality of light fittings and... See more

Customer service

People report positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the team's outstanding knowledge, guidance, and... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely love my new lights! I got a few pendant chandeliers and wall lights, and they look stunning. The quality is amazing, and they completely transformed the space — bright, warm, and stylish! E... See more

Company replied

Rated 5 out of 5 stars

Vorelli make absolutely great products with exceptional customer service. They truly make you feel seen and heard and their lighting is top of the range, very happy with my purchase. The go to company... See more

Company replied

Rated 5 out of 5 stars

Well what can I say. Vorelli certainly offered fantastic customer service and quality lights. My chandelier looks stunning and I will be purchasing some more lights in the future. Thank you to Liam fo... See more

Company replied

Rated 5 out of 5 stars

Fantastic service and amazing quality light fittings. We had an issue with a piece of marble cracking along it's natural grain and Vorelli sent out a replacement ASAP no questions asked.

Company replied


Company details

  1. Lighting Manufacturer
  2. Lighting Store

Written by the company

Vorelli: Where Lighting Meets Luxury.. Elevate your space with our bespoke chandeliers, meticulously handcrafted for those who appreciate the finer things in life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value

Lights done just in time for the holidays many thanks

December 1, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you, Joseph. We’re delighted your lighting arrived in perfect time for the holidays. It’s wonderful to know you’re enjoying the VORELLI® experience. If you need any support or wish to explore more designs, our team is always here to assist.

Rated 5 out of 5 stars

Fantastic service and amazing quality.

Fantastic service and amazing quality light fittings. We had an issue with a piece of marble cracking along it's natural grain and Vorelli sent out a replacement ASAP no questions asked.

November 26, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you, Jamie we really appreciate this.
We’re delighted you love your new VORELLI® fittings. Natural stone can occasionally show small variations in its grain, so we’re glad our team were able to get a replacement out to you straight away. If you need any help with future projects, we’re always here.

Rated 5 out of 5 stars

Excellent company

Well what can I say. Vorelli certainly offered fantastic customer service and quality lights. My chandelier looks stunning and I will be purchasing some more lights in the future. Thank you to Liam for his outstanding knowledge and guidance. Thank you so much!!

November 19, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you so much, Janet!
We’re thrilled to hear how much you’re loving your chandelier. It was a pleasure helping you choose the right piece, and we’re delighted that the quality and service met your expectations. Your kind words truly mean a lot.
If you ever need any more guidance or want to explore new designs, we’re always here to help.
Thank you again for choosing VORELLI®.

Rated 5 out of 5 stars

Great Service and lights are Top…

Great Service and lights are Top Quality!

November 19, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you so much, Zach! We’re really glad to hear you’re happy with both the service and the quality of the lights. We always aim to deliver the best experience possible, so your feedback means a lot. If you ever need anything else or more lighting in the future, we’re here to help!

Rated 5 out of 5 stars

This is the best service I could have…

This is the best service I could have asked for when installing the lights in my house. The team was so accommodating and they did an excellent job. 20 out of 10 , would recommend!

November 14, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you so much for your amazing feedback, Lausi. We’re really glad to hear the installation went perfectly and that our team made the experience smooth and accommodating for you. We truly appreciate your recommendation, it means a lot to us. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

Absolutely love my new lights

Absolutely love my new lights! I got a few pendant chandeliers and wall lights, and they look stunning. The quality is amazing, and they completely transformed the space — bright, warm, and stylish! Everything came well packaged and looked even better in person. Couldn’t be happier with this purchase!

November 3, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you so much, Craig!
We’re thrilled to hear how much you love your new lighting. It’s amazing to know the pendant chandeliers and wall lights have transformed your space exactly as you hoped. We always aim for exceptional quality and presentation, so your feedback means a lot to the whole team.
Thank you again for choosing VORELLI®.

Rated 5 out of 5 stars

Service 🔥

Had a great experience, wonderful and amazing service

November 6, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you so much!
We’re really glad you had a great experience with us. Delivering amazing service is something we take seriously, so your feedback means a lot.
Thank you for choosing VORELLI®.

Rated 5 out of 5 stars

Amazing

Great service, loved it!

November 10, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you, Ruth!
We’re really glad you loved the service. We appreciate you choosing VORELLI® and taking the time to share your experience.

Rated 5 out of 5 stars

Great service

Great experience, recommend their service

November 13, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you, Angele!
We’re really pleased to hear you had a great experience. We appreciate your recommendation and your support for VORELLI®.

Rated 5 out of 5 stars

Just a mazing !

Just amazing !

November 11, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you so much for your amazing review, Salomé! We’re thrilled you had such a great experience with VORELLI®. Your support means a lot to us!

Rated 5 out of 5 stars

Amazing quality of lights

Amazing quality of lights. Adds a luxurious feel to the room.

November 13, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you, Audrey! We’re really pleased to hear you love the quality of your lights. Creating a luxurious feel is exactly what VORELLI® is all about. We appreciate your support!

Rated 5 out of 5 stars

Top-Notch quality from a truly professional team

I had an outstanding experience with this company. From start to finish, everything was smooth, professional, and incredibly well-organized. The team really knows their craft — they offered great advice, worked efficiently, and delivered exactly what they promised. The setup looked fantastic, completely elevating the space with clean, high-quality lighting. Communication was easy, delivery was on time, and every detail was handled with care. I couldn’t be happier with the result. Highly recommend to anyone looking for reliable, top-notch service!

November 11, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you, Emilie we truly appreciate your kind words. We’re delighted to hear that the full experience, from guidance to installation, exceeded your expectations. Providing exceptional quality and elevating our clients’ spaces is exactly what we strive for at VORELLI®. Thank you for choosing us and for recommending our team!

Rated 5 out of 5 stars

Heard about them from a friend

Heard about them from a friend, they offered some beautiful lighting options.

October 29, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you, Ivan we truly appreciate your feedback. We’re delighted you heard about us through a friend and that our lighting options impressed you. We look forward to helping you with your future projects.

Rated 5 out of 5 stars

amazing service!

amazing service!

November 4, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you, Kirsty we really appreciate your review. We’re glad you had an amazing experience with us and look forward to helping you again.

Rated 5 out of 5 stars

Really pleased with the lights

Really pleased with the lights — good quality, modern design, and great value. Highly recommend this company.

October 2, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you so much, Remy we’re delighted that you’re pleased with your lights.
We take pride in offering modern designs, great value, and a smooth experience from start to finish.
Your recommendation means a lot to the whole VORELLI® team.

Rated 5 out of 5 stars

Great and detail oriented service!

Great and detail oriented service!! Very accommodating and responsive, would highly recommend!!

November 8, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you so much for your review, we really appreciate it! We’re delighted you found our service detailed, accommodating, and responsive. Creating a smooth experience is a priority for us at VORELLI®, and feedback like this means a lot. If you ever need help choosing lighting or have any questions, we’re always here to assist.

Rated 5 out of 5 stars

L'm speechless

L'm speechless. Give it a go.

November 8, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you so much, John what a compliment! We’re delighted to hear you’re “speechless” with your experience with VORELLI®. We really appreciate you recommending us and are always here if you need any help with future lighting projects.

Rated 5 out of 5 stars

Excellent experience with Vorelli

Excellent experience with Vorelli! The lighting quality is outstanding and the design looks premium. Delivery was fast, and customer service was friendly and responsive. Highly recommend!

November 4, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you so much for your fantastic review! We’re thrilled to hear that you had an excellent experience with VORELLI®. It means a lot to know you love the lighting quality and design. We’re glad delivery and service met your expectations too. We truly appreciate your recommendation and are always here if you need anything in the future.

Rated 5 out of 5 stars

Really love the design and amazing…

Really love the design and amazing service!

October 31, 2025
Unprompted review
VORELLI® logo

Reply from VORELLI®

Thank you, Esther we’re thrilled to hear you love the design and your experience with us. We truly appreciate your support and hope your new piece brings lasting elegance to your space.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look