Voucher Express Reviews 6,394

Maise from B&Q was very quick at responding to my request and very helpful.

I had a very quick and helpful reply to my email from Kaye Tinsley and my query was resolved straight away.

Kaye Tinsley was great at resolving my issue. Really helpful, friendly and a pleasure to speak too.

Was gifted a gift card by someone else but it wouldnt let me retrieve it, so i contacted the helpline and my issue was resolved straight away by Maisie and i had the gift card within the hour.

Fantastic experience dealing with a very kind and helpful lady named Abbie (O’Brien). I forgot to select the correct date for my voucher delivery for my mum, and Abbie was knowledgeable and just really lovely to deal with as she helped me get a date that would ensure my mum gets her gift on time. Thank you so much!

I am delighted that the company (and a special mention to Kaye for this) resolved my problem quickly and so respectfully.

Abbie has dealt with my query very promptly couldn’t have wished for a better response.

The service from

Abbie O'Brien
Customer Experience Team Leader

B&Q Gift Cards

was exceptional.

The recipient of the gift card lost the email and Abbie immediately sent a copy and sorted it.

Thank you.

Steve Osborne

a prompt and complete response to my query from Maisie - great customer service - thank you!

I had occasion to phone Voucher Express today regarding a query.
I spoke to a girl named Suzanne who could not have been been nicer or more patient. She was so pleasant to speak to and dealt with my query quickly and efficiently.
I'm very grateful. Jean Hurley

Suzanne was so helpful and solved my issue very quickly! Thank you

Great experience from Thomas today. He helped with a query for me and solved it straight away.

I ordered a B & Q e-voucher which arrived promptly but I had difficulty opening it. I contacted Voucher Express and Thomas contacted me almost instantly and in a very short time he had the issue resolved. I found the manner of his communication to be most courteous and professional.

Maisie helped solve our problem very professionally and efficiently and she was most helpful in every way. The service was brilliant

I recently had an issue with a gift voucher that had initially come through by email but then seemed to disappear from my inbox. I contacted VEX, and Maisie promptly looked into the matter and resolved it in a professional and efficient manner. I was extremely grateful for her help, as the situation had been causing me some stress.

Kaye was a great help - super quick and very friendly! Thanks :-)

Kaye Tinsley was very helpful and resolved my request very promply.

The issue was caused by a mistake on my side, but it was resolved very quickly thanks to Suzanne. She was efficient, kind, and very helpful. Excellent customer service.

I had an issue with an order I'd placed for some voucher and made an error and needed to amend - Maisie responded almost immediately to my email and sorted the issue very quickly - it was great to feel that I was dealing with somebody on a personal level, great work Maisie!

I recently had an issue with a gift voucher and I can’t thank Kaye Tinsley enough for how speedily and efficiently Kaye handled the request. From the moment I reached out, they were fast to respond and committed to resolving my problem as quickly as possible. The process was easy, smooth and communication was clear. I really appreciate the excellent customer service and wouldn’t hesitate to recommend their service to others. Thank you.