Voucher Express Reviews 6,391

I had a massive issue with my voucher, which I got back in October for 30th Birthday. It was enough to sent one email about the problem and Abbie quickly resolved it. I got my voucher back and with Abbie 0'Brien it took me last than few minutes! Thank you Abbie for your help ❤️

I made a mistake adding the email address and Abbie O'Brien twice had to correct it for me.

This was done quickly and efficiently.

Thank you Abbie for sorting out.

I had a problem accessing my National Gardens e-gift card, emailed them, and within 30 minutes had an email from Abbie which resolved the situation perfectly. Can't ask for more than that!

Exelent no problems

I had a problem with a John Lewis voucher which was my own fault. I contacted Voucher Express and explained the situation. Within an hour, Maisie had sorted it it and contacted me. Very delighted and impressed.

John Lewis gift card.

Maisie in Customer Service was so helpful. There was a problem with delivery of the card which she very quickly dealt with. I had a further query to which she also responded.

Given other recent experiences with customer service teams, I felt this was exceptional. Thank you.

Well despite my comment below I persisted with trying to get through which I finally did. It did take some time but was worth it. I spoke with this amazingly helpful lady who sorted out my voucher issue and went through every detail of the process. So my perception of this company is now a positive one hence the 5 stars but if I had one gripe it would be that the phones get answered a tad quicker.

20 minutes on hold. Do they have any staff. I ordered a £120 M&S Gift Card and thought I would get a barcode by email. I forgot all about it and when I went to try and find the "barcode" nothing. Then I found an email saying their courier was unable to deliver the card. A physical card no doubt. This morning I tried for 20 minutes on the query line. No one answered. Then thinking they would like my money I tried the purchase line with my query. Again no one answering. Wonder where my £120 has got to and whether I will ever see it again.

I could not access a John Lewis e-gift card I'd been sent last Christmas. I emailed voucher express after business hours yesterday and first thing this morning a replacement had been sent in pdf. I was relieved and very grateful to Abbie O'Brien for her swift response.

I emailed for help during a long bank holiday weekend and to my surprise and delight I received a reply from Abbie O'Brien who was extremely helpful and put my mind at rest.
Excellent customer service! Thank you Abbie.

I had been gifted a voucher last year but due to unforeseen circumstances the person never gave me the actual activated voucher code so I reached out to the team explaining the situation in full and Abbie O'Brien replied extremely quickly and solved the issue straight away! I am super grateful, brilliant customer service, thank you.

I requested an e gift card be resent and Abbie organised this extremely quickly with no issues.

Excellent service from Abbie O'Brien who assisted me when I lost my eGift.
Thank you for prompt service. I highly recommend.

I would like to say a huge thank you to everyone who sorted my mistake when I ordered book tokens. I couldn’t send Easter eggs to my grandchildren this year due to allergies. We decided a book token each would be a better idea. We live in France, and wanted to mark Easter even so. Very many thanks to Abbie O’Brien who went above and beyond by sorting my error and getting the matter sorted for Easter Day!

Hats off to John Lewis! While online shopping is great, if something goes wrong it can be a nightmare trying to fix it, going round in circles with an idiot chatbot and getting nowhere, longing to speak to a human being with some sense.
I was having a frustrating time trying to activate a John Lewis gift card I purchased for someone else . The recipient was trying to use it and couldn't because the card had been sent to my e mail address .
This was proving to be a frustrating problem that meant the gift card was unusable. Trying to get an activation code online was maddening- I kept getting contradictory messages about codes sent to my email and home phone which I never received and then when I rang the voucher helpline it was closed ( midday Good Friday) and Customer Service, normally very helpful, didn't deal with gift cards and advised me to ring the voucher helpline.
After an hour of trying to figure out a way to make the gift card work, and overcome the problem of it having been sent to me but needing to be used by the recipient , but neither she nor I could access a code to make this happen, and by now not a happy customer, I fired off a rather cross e mail to John Lewis expecting to hear nothing until after Easter.
I underestimated John Lewis.
To my surprise, within the hour Abbie O'Brien
Customer Experience Team Leader, replied and sorted out the problem quickly and efficiently.
Thank you Abbie O'Brien! Five stars.

Very helpful and also very quick responses so I'll definitely be using these guys again 🌟😁

I phoned about problems downloading a voucher and spoke to Neil.
Brilliant, calm and helpful - he even called back after an hour to let me know what was happening - excellent service.

Fantastic service from Abbie O’Brien. I wrote an email about a she responded with the solution in less than 30 minutes. Unbelievable service. Thank you!

Abbie O’Brien was so helpful and very quick in responding to my email. She resolved my query in a timely and efficient manner. Thank you Abbie!

Great service from abbie o brien - wrote an email about an issue with billing address and she resolved it within 30 minutes! Thankyou!

Excellent in particular Abbie OBrien helped resolve my query.