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Rated 1 out of 5 stars

Almost never connects to servers, (hasn't for the past year). Just sits there either doing nothing or spinning the ball endlessly. Customer service is non existent. Maybe I'll start my own vpn company... See more

Company replied

Rated 1 out of 5 stars

Uninstalled and Reinstalled Newest Version Again Today...Same results. === I purchased the "lifetime" offer Jan 24, 2017. The original software worked fine. Then I was forced to use t... See more

Rated 1 out of 5 stars

It feels a bit like a scam. I tried to use it in China and couldn't connect to a single server (strike one). I clearly changed settings to cancel recurring payments at their official website, b... See more

Rated 5 out of 5 stars

In all the years I've used VPN Asia, I have found their service to be excellent. Their numerous connections are always quick, and on the two occasions I've experienced a problem, their help desk has... See more

Company details

  1. VPN Service

Written by the company

Fastest VPN provider for Asia


Contact info

1.7

Bad

TrustScore 1.5 out of 5

21 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Almost never connects to servers

Almost never connects to servers, (hasn't for the past year). Just sits there either doing nothing or spinning the ball endlessly. Customer service is non existent. Maybe I'll start my own vpn company and charge money for nothing at all. Update: at least they replied to my review but the same day I received a separate message saying my lifetime subscription had expired but I could renew it. I tried multiple times to renew my subscription but was completely unsuccessful so I've gone with a different product.

April 3, 2026
Unprompted review
VPN.asia logo

Reply from VPN.asia

I have checked our support mailbox and chat: there are 0 requests from you.

Maybe you should update the software to latest version or change the protocol settings in software. But i assume you are unable to find the update function as you also cant find the chat support function.

Rated 1 out of 5 stars

Uninstalled and Reinstalled Newest Again Today...Same results.

Uninstalled and Reinstalled Newest Version Again Today...Same results.

===

I purchased the "lifetime" offer Jan 24, 2017.

The original software worked fine. Then I was forced to use the new software because the original software quit working.

The new software has never worked for me.

I sent multiple requests for help to "support" but none of their suggestions helped.

I guess I am on their 'ignore' list for the last 3+ years!!!

November 25, 2022
Unprompted review
Rated 1 out of 5 stars

3 shady experiences suggest it's a scam

It feels a bit like a scam.
I tried to use it in China and couldn't connect to a single server (strike one).
I clearly changed settings to cancel recurring payments at their official website, but the payment provider still tried make a monthly payment, which i fortunately blocked in time (strike two)
The website advertises "Backed by a 100% Happiness Guarantee" and "Get a full (no-hassle) refund with our 30 day money back guarantee". I asked for a refund well over a month ago, Sophia (support agent) said on November 26 (nearly 1 month ago) that it will be refunded but I have never gotten the refund (strike three, out!)

Given my experience, I strongly suggest everyone to stay away.

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic VPN

Fantastic VPN, I would highly recommend it, I use it to connect with Thai content all the time!

SAI ADM

January 2, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I’ve tested other VPN services before, but this one exceeded my expectations. In the first uses I got help through the chat to solve some doubts. Great customer service and very attentive all the time with me.

December 24, 2020
Unprompted review
Rated 5 out of 5 stars

So far the best provider

So far the best provider I chose. Their support is always on and able to solve any issues.
The product is very straight forward and they have a wide option of server locations.

December 23, 2020
Unprompted review
Rated 5 out of 5 stars

VPN Asia review

In all the years I've used VPN Asia, I have found their service to be excellent. Their
numerous connections are always quick, and on the two occasions I've experienced a problem, their help desk has responded quickly with clear and informative directions. I recommend VPN Asia highly

August 3, 2020
Unprompted review
Rated 1 out of 5 stars

When a company enters market without proper knowledge

I purchased vpn.asia almost a year back. But i have not got a chace to use it as it never worked. Customer service is pathetic as they does not know what we are asking and setup guide is useless.

I have seen earlier reviews and company does not bother to even respond to the rating. Being said, please refrain from buying this VPN as it does not work at all and you will be losing money for no reason.

July 9, 2020
Unprompted review
VPN.asia logo

Reply from VPN.asia

Please let me know your ticket number, so i can look into your issue.
All our software works fine if you select the right settings.

Rated 5 out of 5 stars

It does what it has to do

It does what it has to do, good speed, can be use in many kinds of devices, routers, Pc, phones. I have accounts on Hotspotshield, VPN unlimited, Ivacy and VPNasia, and this is the one I use as my main vpn provider. If your want a good vpn for a good price, this is a good choice.

April 5, 2018
Unprompted review
Rated 1 out of 5 stars

Fraud Alert!

Fraud Alert!. Do Not Buy. They claim a 7-Day money back guarantee, but they never provide you refund. Also, I cancelled my subscription after few days of buying monthly subscription, but they charged my for the 2nd month.

January 14, 2018
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, it's working in China and i'm happy I can also watch my USA content on Netflix. thnx

March 29, 2017
Unprompted review
Show reviews in all languages. (21 reviews)

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