**Beautiful piece, broken warranty service - think twice before buying.** I bought a VRAI bracelet. Then it broke and the warranty experience has been extremely disappointing. There is n... See more
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Brent made our first ring shopping experience absolutely amazing! He explained everything from start to finish in detail and helped us work from settings and different diamond shapes to create the mos... See more
Christopher was well prepared for our meeting & went above and beyond helping me pair my rings. He was so patient & kind, not to mention personable & down to earth. I learned so much on our 30 minute... See more
My boyfriend and I started looking at engagement rings together and started with VRAI (their Chicago Gold Coast location). It was such an excellent first appointment - Andrea was so warm and welcoming... See more
Company details
Written by the company
VRAI's diamonds are grown in our foundry, the 1st certified true zero-emission diamond producer. Shop VRAI created diamonds for engagement rings & fine jewelry.
Contact info
8472-A Melrose Place, 90069, Los Angeles, United States
- +18559564488
- hello@vrai.com
- vrai.com
3.7
Average
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Don't Walk - RUN Away from VRAI
Prior to purchasing a set of earrings [perennial stud], only the right side was in-stock, I was assured by customer service that the left side would be in-stock "soon" this was March 24, 2022. A week later, I am assured again, it would be back in-stock, two weeks later, three weeks later, same thing and at this point I'm near the 30 day return period but I was told it should be restocked "soon". About a month after I ask again, and suddenly I get the response "well we can't guarantee a restock." How convenient how the story changes once I was out of the return window. I check in in May, in June, in July. At the end of July, Vrai finally agreed to invoice me for the left side... which didn't work. So completely fed up with Vrai, I ask if they'll let me return the earring I have had sitting on my vanity for 5 months because they haven't restocked and can't issue an invoice correctly. To which they say they can issue a gift card. I want NOTHING to do with this company, let alone prolong any other type of interaction with them. Stay FAR away from this company if you value your money or time or sanity. Today, for reference, is August 5th....
August 5, 2022
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