Vehicle Rejuvenation Specialists Reviews 

75
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Had van for 7 months lied about ordering parts said have van back April 30 part was not ordered till May 12 Had van from January & done nothing got price for parts on March 16 but didn’t order till Ma... See more

Rated 1 out of 5 stars

Paid for services that were substandard, not honoured and not provided. Then they refused to refund monies paid for no services rendered. Difficult to deal with, they ignore all communications and are... See more

Company replied

Rated 1 out of 5 stars

If I could leave negative stars I would WORST EXPERIENCE WITH A BODYSHOP EVER 1. Do not take your luxury/high end cars there. Firstly, as stated by themselves their best courtesy car... See more

Rated 1 out of 5 stars

They are not proffesional, they are doing just a superficial job, very expensive. The paint supposed to have 80% swirls removal during a stage 1 correction but paint has been left with still lot of... See more

Company replied

Company details

  1. Auto Restoration Service
  2. Car Service
  3. Car Wash

Written by the company

We are well established vehicle detailing company with long experience in that field and IDA (International Detailing Association) Accreditation. We are looking to provide and sustain the best possible customer service and use of our knowledge and skills to achieve best possible results on your vehicle. I am Fully insured to work on and drive your vehicles. If you have further enquiries, please don't hesitate to contact me at info@vrsspecialists.com or 07926136965 and I will get back to you ASAP. Best Regards Kamil


Contact info

1.8

Poor

TrustScore 2 out of 5

75 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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1.8

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(75)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could leave negative stars I would. KEVIN IS RUDE & NASTY

If I could leave negative stars I would

WORST EXPERIENCE WITH A BODYSHOP EVER

1. Do not take your luxury/high end cars there. Firstly, as stated by themselves their best courtesy car is an Ibiza SEAT. As they waste time and hold your car for ages, you're essentially losing out on your car payments for your high end vehicle - they kept my car for c. 2 months, it would have been longer if I hadn't called constantly

2. Awful communication, changing stories/lies - Each call I was told I would be given a call back and never received one. Each person I spoke to had a different answer to my queries/changed each phone call

3. When I did finally get my car back, the multimedia system was not working - it had never had any issues in the 3 years I had owned it & I got it brand new from Audi. They refused to accept responsibility & told me to drop the car off in my own time during working hours if I wanted them to look at it.. No accountability or sympathy at all. They are over an hour away from me & only open on week days so was a huge inconvenience for me.

4. Failed my MOT as they had not done the work well & the locking wheel nut had fallen off. The MOT was done about a week after receiving the car & I had barely driven it since getting it back. This caused so much stress as I was due to return the car the following day. This also costed me additional money as I pushed back the return date to avoid additional charges/penalties from the leasing company

5. KEVIN (bodyshop manager) IS THE RUDEST NASTIEST BEING I HAVE EVER COME ACROSS. He was consistently rude to me over the phone, spoke over me multiple times & even HUNG UP the phone after I had said there was no need to be rude. His colleague was with me at the time as they had finally sent someone to fix the wheel nut (after nearly a month and multiple calls that included different "stories" as to how they would resolve the situation) he was even shocked and clearly embarrassed by the way Kevin had behaved

WOMEN BEWARE, THIS IS ONE OF THOSE MECHANICS THAT TREAT YOU LIKE AN IDIOT AND TAKE ADVATAGE AS THEY BELIEVE YOU DO NOT KNOW ANYTHING

I will be making formal complaints everywhere I can to help others avoid dealing with such an awful company.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

Fake MoT

Had van for 7 months lied about ordering parts said have van back April 30 part was not ordered till May 12 Had van from January & done nothing got price for parts on March 16 but didn’t order till May 12 . The best bit put fake MOT on van . Have photos to back up Little update MOT garage is 4.8 miles round trip from workshop was told by mot station was drove there but miles on clock is 3 miles more than when it got hit so like to know how that works out

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Untrustworthy

Paid for services that were substandard, not honoured and not provided. Then they refused to refund monies paid for no services rendered. Difficult to deal with, they ignore all communications and are rude and dishonest. Very disappointed but do not trust them at all.

July 1, 2025
Unprompted review
Vehicle Rejuvenation Specialists logo

Reply from Vehicle Rejuvenation Specialists

Hi Chris,

We’re sorry to hear you feel this way. For transparency, here are the facts of your contract and our communication.

• You purchased a 12 month maintenance contract, one visit per month, which expires after 12 months.

• At your request, we changed all appointments from garage based to mobile visits at no additional cost, despite mobile services normally being priced higher.

• Every last minute schedule change you requested was accommodated.

• After the cancellation of your 8th visit, we did not hear from you for several months.

• Shortly before the contract expired, you requested several additional months of services to make up for missed visits. We explained that the contract cannot be extended beyond the agreed term, and missed appointments cannot roll over for extra months.

• As a goodwill gesture beyond what the contract requires we offered one final larger service equal to the remaining missed appointments.

• You declined this offer and requested a service that significantly exceeded the remaining value of the contract.

• There also remain unpaid completed services.

We remain open to resolving this professionally and fairly within the terms of the agreement. Please contact us directly if you’d like to do so.

Rated 5 out of 5 stars

GT4 Decontamination Wash

My GT4 needed a thorough clean/valet after a 2000 mile road trip across France in some pretty foul weather. Lots of mud outside and inside!

I engaged with Kamil over email and he was always responsive, informative, very knowledgeable, and polite. I took the car into the VRS studio for a decontamination wash and interior clean, at a reasonable price for the car size.

Kamil was running a little bit late to open up due to Brighton traffic (which can be terrible) and he let me know this via a text message.

I'm very pleased with the outcome of the services performed, the car looks fantastic and has been put into winter storage. Next year, I'll look to some sort of coating with Kamil, as very happy with what he's done so far.

Recommended.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Has an unfortunate rodent camp out in…

Has an unfortunate rodent camp out in my engine bay. He died and left a horrible smell and mess behind. But kamil completely removed any sign of anything being there and made the engine bay and engine look like new. And at a very far price. Would highly recommend and I will definitely use him again. Top job🙏🏽👍

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Kamal did a great job on my car.

Kamil did a great job on my car. He worked very hard. It was so dirty that it took a long time
He was very polite and professional.
When he had finished the car looked like new! If asked, I will recommend him to friends and relatives.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Kamil did a fantastic job on my two…

Kamil did a fantastic job on my two cars took his time great worker and very professional knows what he is doing removed all the scratches from my bonnet and when finished the job both cars looked like they just came out the showrooms

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best !

I always use VRS on all of my cars and their attention to detail is outstanding!
This is the best place in the whole of the UK, and I would never go anywhere else.
They always make my cars look & smell amazing, and whenever I have a new car I make sure it’s booked in with Kamil asap , as he is a wizard when it comes to detailing & car rejuvenation.

If you’re thinking of getting your car detailed, this is the place to go!

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with VRS

I had an amazing experience with VRS. I've got a 7 yr old S3 that needed complete paintwork restoration and I also wanted ceramic coated, and treated inside.
What can I say. The car looks better than new! The paintwork is immaculate, the ceramic does its job so well and they cleaned everything, including the engine block.
Also, their customer service is second to none, Kamil was so pleasant, knowledgeable and helpful. Would recommend every time.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

New Car Detail and Ceramic Coating

Kamil and Max at VRS did an amazing job detailing my new M340i, the ceramic coating makes the colour look even better. It’s perfect and I can’t stop looking at it! Highly recommended!

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic job by the VRS team on our…

Fantastic job by the VRS team on our Mini Cooper S, which was filthy inside with mud and dog hair from our St Bernard. Car now looks like new inside and out after a rejuvenation valet. We can't thank Kamil and Max enough for the excellent service.

April 13, 2023
Unprompted review
Rated 5 out of 5 stars

Full interior valet

Excellent interior valet carried out at a good price. All organised easily as well. Will definitely use again . Thanks to Kamil and to the person who carried out the work whose name I think was Max.

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Kamil and his team did an amazing job…

Kamil and his team did an amazing job on my Porsche Macan S this week. The exterior paintwork rejuvenation is amazing and all the swirls have disappeared. The interior leather is also like new.
The service was excellent with great communication and good value for money
Would highly recommend them

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

Very nice job done

Very nice job done! If dealership rips you off and give you car cleaned just the way you dont notice the details. VRS is way to go to get you car in very nice condition. Also Kamil is available for rectification, helpful advice and very human attitude. Thank you!

May 11, 2022
Unprompted review

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