V Shred Reviews 13,448

TrustScore 2.5 out of 5

2.7

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the high cost of the programs and products, feeling they underdelivered for the price. Customers frequently reported issues with the product itself, noting a lack of results, changes in product formulation, and generic meal plans that were not tailored to individual needs or dietary restrictions. Reviewers also found the staff inconsistent, with high turnover among coaches and a perceived lack of empathy or understanding. Some people were dissatisfied with the refund process, describing it as difficult to navigate, with concerns about how requests were handled. Conversely, a small portion of people felt satisfied with the customer service, highlighting instances where staff were professional, helpful, and resolved issues promptly, sometimes even issuing refunds after initial difficulties.

What people talk about most

Product

Consumers find product to be ambiguous, with some expressing satisfaction and recommending them, while others... See more

Fitness

Clients share ambiguous opinions on fitness. Many reviewers report significant weight loss and increased... See more

Staff

Reviewers mention ambiguous feedback about staff. While many customers praise the staff, highlighting their... See more

Refund

Users describe ambiguous interactions with refund. Many customers report significant difficulties in... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers praise the wonderful and professional... See more

Price

Customers had negative experiences with price, frequently expressing dissatisfaction with unexpected and high... See more

Based on these reviews

Rated 3 out of 5 stars

I like the app, and the overall concept of the program, but it has underdelivered for the cost. High turn over of couches and the success team. Lack of consistence from one couch to another. I have... See more

Company replied

Rated 3 out of 5 stars

What they promised and what I got was a bit different. The coach does respond but the customization of my meal plan is pretty limited. I've done other programs that had more encouraging coaches. I'd... See more

Company replied

Rated 2 out of 5 stars

Update - after leaving this review Vshred have reached out and agreed to a refund I purchased this via Facebook on March 18th. The payment went through immediately but I have received NOTHING,... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

With over 4 million satisfied customers, V Shred is one of the leading brands in online fitness, nutrition, and personal training. Our goal is to transform lives and educate our raving fans in the process! The V Shred Team is committed to helping each and every one of our customers achieve their goals.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

I hated the hounding your company gave…

I hated the hounding your company gave me.

June 2, 2025
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Reply from V Shred

Hey, we’re really sorry to hear that you felt hounded—that’s definitely not the experience we want for anyone. We truly appreciate your feedback and would love to make things right. If you're open to it, please DM us so we can better understand what happened and help out!

Rated 5 out of 5 stars

Had a big issue where my card got…

Had a big issue where my card got charged. When I called to inquire, they couldn’t find the order anywhere. Long story short, a supervisor got involved in the chat and they made it right. Can’t say the same for a lot of companies in this day and age…was very refreshing…and the products are TOP NOTCH…I will definitely be continuing to order them when my supply runs out! Thank you to supervisor Sarah!

November 6, 2025
Unprompted review
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Reply from V Shred

Hey! We're so glad we could help sort everything out for you. Thanks a ton for the kind words and for sticking with us — it means the world. Can't wait to keep supporting you on your fitness journey with our products! 💪😊

Rated 5 out of 5 stars

Awesome customer service

This product did not work for me, but the customer service when I asked for a refund was awesome! Quick response, sent me a QR code with a shipping label. Tracked my return along with me, and credited my CC the very day they received the unused bottles back. I say try it- it might work for you, and if it doesn’t you don’t have anything to lose. I wish all customer service departments were this awesome!!

November 3, 2025
Unprompted review
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Reply from V Shred

Thank you so much for sharing your experience! We’re sorry the product didn’t work out for you, but we’re thrilled to hear our customer service team made things easy and stress-free. It’s great to know the return process was smooth and efficient from start to finish — from the quick response and QR code shipping label to the same-day refund. We truly appreciate you encouraging others to give it a try, and we’ll continue working hard to provide the best support possible for every customer!

Rated 2 out of 5 stars

On February 18th

On February 18th, some joker named Jared called me, supposedly for a monthly consultation. This person proceeded to use "used car salesman" pressure tactics on me to try to make me purchase expensive workout training plans (that ranged over $1,300 to $3,000+) that were way outside my budget at the time (I was unemployed after recovering from a serious accident). And when I told him that I needed to discuss such high purchases with my wife, he insulted me, claiming that "A real man doesn't need to discuss such things with his wife." At that point I immediately cut off any further discussions about any possible purchases with this company and canceled all my subscriptions. These are the kind of people Vince has under his employ. Way to go V-Shred!👍

February 18, 2025
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Reply from V Shred

We appreciate you sharing your feedback. We're very sorry to hear about your experience as this is not how we want anyone to feel. We'll address this internally to ensure our team always provides helpful consultations. Thanks again for your feedback and we wish you the best on your fitness journey.

Rated 1 out of 5 stars

Not paying attention to the customer.

When I already have a scheduled event, stop sending reminders that I have not signed up. Also I purchased the burn, nighttime burn and turmeric package and have been using them as directed for 3 weeks. I have not lost a single pound. I eat well, and work out almost daily. I will be asking for a full refund. When I did the 30 minuted scheduled evaluation, it was more like he was selling me more time with others rather than seriously evaluate me and give me advice. I am very dissappointed in my experience all around.

October 5, 2025
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Reply from V Shred

Hi there, we’re really sorry to hear about your experience and appreciate your feedback. We want to make things right for you. Please DM us your order details so we can assist with your refund and address the reminder issue. Your satisfaction is important to us! 🙏

Rated 4 out of 5 stars

Success - Met goal

Tailored diet and great nutritional coach, Brittany.

October 2, 2025
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Reply from V Shred

That’s fantastic! We’re so glad to hear you reached your goal and had a great experience with your coach and nutrition plan. Keep up the amazing work!

Rated 1 out of 5 stars

Dont do it!

Dont do it!
The company is really bad, they sell you a program that's all fine, but then the try to keep selling you other program's. I bought 2 program's that were exactly the same (you get a meal plan and a coach) and they were running at the same time. I got the same coach and when I complained there was nothing they could do. I payed $ 441,18 for everything and I didn't lose a gram.
I was so upset about the 2 similar program's that I didn't trust the company anymore. The coach sent a automatic massage and if you don't respond they don't follow up or call, nothing. So the coach is useless if you don't have the motivation. It's a scam because a coach should help you not sent a automatic massage and then nothing.

Go to a different companie voor help or get a real life coach!! Dont wast your money 💰 you need it to get healthie.

They reacht out again as they said and offered me $41,85 back of the $441,18 I paid. Honestly it is to cry, but at this point I can only laugh about it. They sold me (one under pressure) two plans that are impossible to run concurrently and don't want to refund one. They will gift you 15% back 🤣!

August 31, 2025
Unprompted review
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Reply from V Shred

We appreciate you sharing your experience. We apologize for any issues experienced. Our representatives offered alternative solutions but no longer received engagement after 7/21/25. We will have a support representative reach back out to try to reengage communication and find an appropriate resolution. Thank you!

Rated 1 out of 5 stars

Unauthorized charges even after I cancelled

I had a bad experience. I called and cancelled and told them not to charge me and to refund my money back. They never did and still continued to charge me. So the money back guarantee is just a marketing hoax. I am still getting charged until now even after I called and emailed them twice. They claim they cannot find my account. How interesting, they can find my account to charge me but not to refund my money. How convenient!!?. I would not trust doing business with this seller!

August 21, 2025
Unprompted review
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Reply from V Shred

Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to support@vshred.com, or DM us on our official Facebook or Instagram page 24/7.

Rated 5 out of 5 stars

✨Magnificent✨ 🌟V Shred🌟

V Shred has been absolutely ✨Amazing✨ since I began my experience with the company years ago. ✨👌🏾✨🙂✨👍🏾✨

January 9, 2025
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Reply from V Shred

Hi Edward,

Thank you so much for your kind words and continued support! We're thrilled to be part of your journey.

Your satisfaction means the world to us!

Rated 1 out of 5 stars

VSHRED is not for anyone that isn't a triple A personality.

They can stop charging exorbitant cancellation fees! I've been charged over $600 for canceling within the first month because I thought $4000 was a bit much for a year, plus the constant high pressure push on every level of their platform to keep up with their "program". I am 67 years old, I told my "intake" person that I hadn't exercised regularly in years and my motivation was low but I was still inundated with exercise programs that were overwhelming. I found the whole experience confusing, exhausting and extremely pushy.

August 30, 2025
Unprompted review
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Reply from V Shred

Hi Deborah,

We’re very sorry to hear that your experience with our program left you feeling overwhelmed and dissatisfied. Our goal is always to provide clear guidance and supportive coaching that meets each client where they are, regardless of fitness level or prior experience.
We’d like to take a closer look into your account and the charges you mentioned to ensure everything was handled properly.

Thank you for sharing your feedback — it helps us continue improving the experience for every client.

Rated 5 out of 5 stars

I love the Burn Stack

September 24, 2025
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Reply from V Shred

Thanks so much for the 5-star review! We're thrilled to hear you're enjoying the Burn Stack 🔥 Keep crushing those goals!

Rated 1 out of 5 stars

Not a good program and customer service is frustrating

First, I filled out a questionnaire for metabolic assessment, which they never went over my metabolic rate. All the person did was push a very expensive coaching program and when I said I couldn’t afford that he just charged me for an online one. I filled out a questionnaire which the coach who they assigned to me completely ignored. They put on the food plan foods that I was allergic to. As well as foods that I really cannot stand, which I had given them a heads up on. Multiple times I reached out to the coach saying trying to explain my situation and it was not working. Their live workout times are only until 3 PM which I need nighttime classes. I reached out to the customer service team and they told me due to the fact that the coach spent so much time planning out my plan that you could not get a refund. It just has been a very bad experience. On top of that there’s supplement that they say you should use to help with your weight-loss goals gave me an allergic reaction where I felt not so hot for a few days and my right arm had all these red splotches for my hand, almost to my elbow.

I just feel like this is a program that praise on people that are overweight and it just doesn’t seem to really be personable or even customer friendly. I was also kind of creeped out that they kept telling me to send pictures of myself.

Vshred responded and did not tell the full truth especially since I have been talking with their customer service team. I contacted them and have been speaking with their team. I have screenshots of the emails.

September 24, 2025
Unprompted review
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Reply from V Shred

Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to support@vshred.com, or DM us on our official Facebook or Instagram page 24/7.

Rated 1 out of 5 stars

Don't waste your Time and money

I signed up for this end of June 2025 as I was just diagnosed with pre-diabetes. The first coach that was assigned to me didn't value my time, never showing up on time to coaching calls. Was younger than I so had no experience with perimenopause or hormones let alone prediabetes. Her training was a nutrition certificate. I requested someone who had actual experience and lived through perimenopause with my issues. She was great but she left the company shortly after. There approach is nothing like Vince advertises. It's an expensive program with no results. It may work for you if you are in your 20s and in decent health. Don't waste your time and money on a program that doesn't actually have credible credentials. If they can't keep staff how do they expect to keep clients? I have contacted support at vshred. I’ve had more concrete help with Nutrisense in an shorter time period and my licensed nutritionist is covered by my health insurance!

October 18, 2025
Unprompted review
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Reply from V Shred

Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to support@vshred.com, or DM us on our official Facebook or Instagram page 24/7.

Rated 5 out of 5 stars

Helpful and Friendly

When I was not able to find some information on my app, it was immediately emailed to me. I was not transferred to a tech to look into the issue, the issue was solved with a moments delay.

April 22, 2025
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Reply from V Shred

Hi Carol! Thank you so much for the awesome 5-star review! 🌟 We’re thrilled to hear our team could get your issue resolved so quickly and smoothly. Your feedback means a lot — we’re glad we could make things easy and helpful for you! 🙌💪

Rated 2 out of 5 stars

Save your money

They try to upsell you with a personal pitch from a video sales call and honestly, the workouts are too much if you suffer from any chronic kind of muscle illness. Also apparently they owe me six bucks in a class action lawsuit for selling peoples information.

November 30, 2024
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Reply from V Shred

We’re sorry to hear that your experience wasn’t what you hoped for. Our programs are meant to be flexible, with modifications available for varying fitness levels and physical conditions — but we understand that everyone’s needs are unique, and we regret that this wasn’t a good fit for you.

Regarding your note about the class action, we recommend directing your inquiry to the system administrator or legal contact who initially reached out regarding this matter. They’ll be best suited to provide accurate and up-to-date information.

Thank you for taking the time to share your feedback — it helps us continue improving both our products and communication.

— The V Shred Team

Rated 1 out of 5 stars

I purchased V Shred’s VIP Coaching…

I purchased V Shred’s VIP Coaching Program for $4,300 expecting six months of personalized training, nutrition guidance, and supplements. Unfortunately, after one week of participation, I was hospitalized and medically unable to continue.
Despite providing medical documentation and requesting cancellation, V Shred has only offered a partial refund of $3,247, keeping over $1,000 for “services rendered,” even though I could not continue and the included supplements were never delivered.
Their customer service representative has repeatedly stated that this decision is “final,” even though my usage can be verified through their own app as ending after the first week. I have also continued to receive marketing emails despite requesting account closure.
I understand that some initial setup has value, but I believe the company’s handling of this situation has been unfair and inflexible. If you’re considering purchasing this program, please read the fine print carefully and be aware that the refund terms are very limited, even for legitimate medical issues.

August 15, 2025
Unprompted review
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Reply from V Shred

Hi Genevieve,

We’re truly sorry to hear about your health situation and the challenges you experienced during this time. We completely understand how disappointing this must have been, especially given your circumstances.

After reviewing your case, we can confirm that our Resolution Team has processed a partial refund in accordance with our refund policy. We do our best to make exceptions where possible, and we’re sorry we couldn’t meet your expectations in this instance.

We appreciate you taking the time to share your feedback, and we’ll ensure it’s passed along internally as we continue improving our support process and communication.

Rated 5 out of 5 stars

Stacey and Jill have been great

Stacey and Jill have been great. Genuine, want to get to the root of how they can help me best in my life.

September 13, 2025
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Reply from V Shred

Thank you so much for your kind words! Stacey and Jill are truly dedicated to helping you reach your goals, and we're thrilled to hear they're making a difference. Keep up the amazing work!

Rated 1 out of 5 stars

They said they would do a full…

They said they would do a full reimbursement and ended up keeping a considerable fee when they reimbursed me.

April 23, 2025
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Reply from V Shred

Thank you for bringing this to our attention and giving us the opportunity to address your concerns.

After checking your account we can confirm you were given a refund on 4/24/25. If you have any other questions please contact us at support@vshred.com. Thank you!

Rated 5 out of 5 stars
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Reply from V Shred

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service 😊. We're here whenever you need us!

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