I bought the VTM Slim Wall TCG with the pedestal stand to launch a trading card vending business, and it has done everything I needed it to do. The capacity is right for a single location. Te... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I orde... See more
Company replied
Beyond happy with VTM. Great communication, exceptional service / support. Their platform / app is easy and works great. 3 machines with more to come.
The extra coils we ordered with our machine were just kind of shoved in behind the machine itself during shipping. Not a huge deal, nothing was damaged. Just seemed pretty sloppy. Also, the scre... See more
Company details
- Vending Machine Supplier
- also in
- Beauty Products Vending Machine
- Collectibles Store
- Electronics Vending Machine
- Software Vendor
- Trading Card Store
Written by the company
VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.
Why operators choose VTM
Written by the company
- U.S.-based support
- Onboarding, training, live tech support and a full video tutorial library.
- Every machine, one dashboard
- Track sales, get restock alerts and update products remotely, on web or mobile.
- Cashless-ready out of the box
- A pre-installed Nayax terminal takes cards, tap-to-pay, ApplePay and digital wallets.
Our warranty promise
1-Year Limited Warranty
VTM machines are covered by our 1-Year Limited Warranty against component failures and manufacturer defects. For warranty claims, email support@vtmvending.com. Returns are accepted within 30 days of shipment (10% restocking fee applies).
Contact info
5370 Naiman Parkway, Suite L, 44139, Solon, United States
- 888-373-8158
- sales@vtmvending.com
- vtmvending.com
Smart vending machines, ready to run
4.7
Excellent
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Call them Barry Bonds the way they hit…
Call them Barry Bonds the way they hit it out of the park.
Review #3, and I’ll keep going as they are the ONLY machines I’d ever use.
If you have heard of Head Rush, you have seen VTM machines. Don’t go anywhere else.
October 30, 2025
Reply from VTM Vending
Drew - Thank you. Look forward to your continued success and your sense of humor is always welcome.
Easy and Straightforward website
Easy and Straightforward website. Great customer service (a real person here in the US-who walks you through any questions or trouble shooting)
Machines were great and are user friendly. My overall experience thus far has been very good-would definitely recommend VapeTM!
September 15, 2025
Dakota
Dakota, the nicest and easiest person I have ever worked with. Responsive at all times, helped me get my machine ordered and any questions answered. An absolute beast.
November 17, 2025
Unprompted review
Picked up my mini wall yesterday
Picked up my mini wall yesterday, awesome machine. Looking forward to buying more!!
November 5, 2025
Unprompted review
Jacob and others on the team have been…
Jacob and others on the team have been very helpful and informative! My purchase experience had been great and look forward to buying more in the future!
November 4, 2025
Unprompted review
my first order from vapetm went…
my first order from vapetm went smoothly
great communicatin and fast support when i had a setup question
October 31, 2025
Unprompted review
VapeTM offers high quality products…
VapeTM offers high quality products with great flavor and performance
October 13, 2025
Unprompted review
Thanks Dakota!
Dakota has been absolutely amazing from the very start! It’s my first machine and first account. Not only did Dakota walk me through the process, but has acted as a sorta mentor helping me get started. His knowledge and advice has made this process stress free and exciting. Could not be happier going with Vape TM!!!! Thanks, Dakota🤟
October 24, 2025
Unprompted review
Top Tier Provider
This company is great! If they have what you need, I highly recommend them as a trusted business partner.
October 3, 2025
Wonderful business super cool and…
Wonderful business super cool and polite people thank you so much for all your help Jacob!!
October 24, 2025
Unprompted review
⭐️⭐️⭐️⭐️⭐️ Outstanding Service Every Time!
VapeTM has consistently gone above and beyond for us. Every single time we’ve needed assistance, their customer service team has been nothing short of phenomenal — responsive, accommodating, and always willing to make things right without hesitation.
As a business, we rely on reliable partners, and VapeTM continues to prove themselves time and time again. It’s rare these days to find a company that truly stands behind their products and their customers, but VapeTM sets the standard.
On behalf of our entire team, thank you for always taking care of us and making every interaction smooth and professional. You’ve earned a lifelong customer and a loyal business partner.
— CKMK Investments, LLC
October 15, 2025
VapeTM offers reliable products and a…
VapeTM offers reliable products and a wide selection of flavors. Fast shipping and excellent customer service!
September 27, 2025
Unprompted review
Great support
I am an owner of 51 machines and vapeTM is amazing!!! Their tech support is the best and I bug them a lot!!! I recently had issues with a couple of my machines with me the credit card readers and I called Nayax one of the machine machines It took two days and they could not figure out the issue another machine I was at the location for over an hour and Nayax couldn’t figure out issue ….then I called our tech support VapeTM and within 5 minutes Ramya had issue fixed! Ramya is the best!!!! Everyone at the company is very helpful and wants to see their owners succeed. Someone is always available to answer questions and help out. Glad I’m a part of VapeTM!!
October 9, 2025
Unprompted review
My man Dekota is great super helpful! Top of the line products!
My man Dekota is great
August 14, 2025
Unprompted review
Excellent Customer Service!!!
Excellent customer service. Dakota is very knowledgeable and was readily available to answer all of our questions. Quick and easy communication made purchasing a breeze. The people over at VapeTM are very accommodating. Looking forward to working together for some time to come.
September 16, 2025
The Best Service
Dakota was the best in all aspects! Helped me get my order placed and got the best price for me! He also gave me lots of good advice and knowledge i didnt have beforehand. Would recommend!
October 3, 2025
Unprompted review
Extremely Helpful Team
Dakota was able to answer all my questions, and on top of that he gave me some personal tips! The team behind VapeTm is not only knowledgeable but experienced in the field as well. I’ll continue doing business with them.
September 13, 2025
Unprompted review
We’ve loved our experience with Ben
We’ve loved our experience with everyone we’ve encountered. We mainly work with Ben and can’t speak more highly of him. He’s been so helpful since day one. Had an issue with warranty and was taken care of with no hiccups. We are very happy with this company and purchasing more machines!
September 14, 2025
Unprompted review
The team is so helpful in starting up…
The team is so helpful in starting up the machines. They give you step by step instructions that anyone can follow. Very thankful for you all. Will be buying more machines soon!
July 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.