After making my purchase, I noticed that the security apply in order to send my order, making sure it was me who made the order it was great 😃 after that I have my order in no time! Thank you.
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This company needs to be much clearer about warranties and pricing. What Vtuvia support says and what the shop actually charges are two very different things. I had to travel and pay $100 just to... See more
Company replied
Orders through this orangization was really easy. They even reached out to me to give me updates on my parts order and even that another part I wanted was now available. The folding bike they sell is... See more
Customer service is top notch with Vtuvia. They are able to get my replacement parts in a timely fashion and were friendly while keeping me updated every step of the way.
Company details
About VTUVIA Electric Bike
Written by the company
Ride Easy. Ride Free.
VTUVIA Electric Bikes bring fun and freedom to riders of all ages. Powerful, reliable, and easy to ride — perfect for commuting or adventures.
Contact info
4250 Shirley Ave. El Monte, CA 91731, 91731, El Monte, United States
- (+1) 240-748-0109
- support@vtuviaebike.com
- vtuviaebike.com
4.0
Great
29 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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After making my purchase
After making my purchase, I noticed that the security apply in order to send my order, making sure it was me who made the order it was great 😃 after that I have my order in no time! Thank you.
March 10, 2026
I bought the SX20 about two years ago…
I bought the SX20 about two years ago and usually ride around 30 miles a week. So far, I’m really happy with it. It’s a fun way to get outside and still get some exercise. The low step-through design makes it easy to get on and off, and the ride feels really stable. Best of all, it’s been super easy on my kness.
February 10, 2026
Unprompted review
Customer service is top notch with…
Customer service is top notch with Vtuvia. They are able to get my replacement parts in a timely fashion and were friendly while keeping me updated every step of the way.
January 28, 2026
DO NOT BUY IT HERE!
This company needs to be much clearer about warranties and pricing. What Vtuvia support says and what the shop actually charges are two very different things.
I had to travel and pay $100 just to bring my Rendeer e-bike to the shop to replace the controller. I reported the problem six months after purchasing the bike. Support sent me videos that did not solve the issue, and then—suddenly—poof, I’m told I’m out of warranty.
After that, support said it would be $150 to replace the controller, but the shop charged $300. Huge difference.
Be very aware of what kind of controller your bike has. The quality is cheap and poor.
I will never buy from this company again.
January 13, 2026
Reply from VTUVIA Electric Bike
Hi Sony,
Thank you for taking the time to share your experience. We are sorry to hear about the frustration caused during the repair process and would like to clarify a few points to avoid any misunderstanding.
Regarding the $100 transportation cost, this was incurred when the bike was delivered to the service shop by a third party. This transportation arrangement and cost were not requested, arranged, or charged by VTUVIA, and therefore are outside of our control.
After reviewing your case, our support team confirmed the issue was related to the controller. The controller is covered under a 1-year warranty, which is clearly stated on our warranty page. Once it was determined that the repair was no longer eligible for a free replacement, we informed you that the replacement controller cost was $150 for the part itself.
At that time, we offered two repair options:
– Having the replacement part shipped directly for online/self repair
– Visiting a local service shop for in-person repair
You chose to proceed with a local shop. Please note that local service shops are independently operated, and their labor and service fees are set by the shop itself. As a result, their final repair charge may differ from the cost of the replacement part alone.
We sincerely apologize for any confusion this may have caused and appreciate your feedback, which helps us improve transparency and communication for our riders.
Best regards,
The VTUVIAEBIKE Team
I ordered it and received it in a few…
I ordered it and received it in a few days. It went on almost without any problems, but the leads were almost too short to be easy. I finally got it back together and it works great.
December 26, 2025
Buyer experience / awareness regarding…
Buyer experience / awareness regarding Vtuvia E-Bike (Vtuvia Motors)
I am sharing my experience to help other buyers make informed decisions.
I placed an order for an e-bike from Vtuvia E-Bike (also referred to as Vtuvia Motors) via Alibaba in May 2025, paying 1500 USD.
As of today 08.01.2026 (over 8 months later), I have not received the product.
During this time:
No valid international shipping proof has been provided (no airway bill, bill of lading, export or customs documents).
Only generic domestic China tracking was shown, which is not linked to my order and does not demonstrate export or delivery.
Communication has been repeatedly delayed, and no clear confirmation of shipment or refund has been provided.
I am currently working with Alibaba Trade Assurance and EU consumer protection (ECCNet) to resolve this issue.
This post is shared to raise awareness so other buyers can carefully assess the risks before placing high-value orders with Vtuvia E-Bike / Vtuvia Motors.
May 9, 2025
Unprompted review
Great folks
Orders through this orangization was really easy. They even reached out to me to give me updates on my parts order and even that another part I wanted was now available. The folding bike they sell is exactly the same as what I have, just mine is from a different seller of 4 years ago so parts for their’s are same as mine so works out great. Keep up the great work and keep the great people.
December 8, 2025
Quick service Ann saved money with spin…
Quick service Ann saved money with spin the wheel. Thanks
December 4, 2025
I always enjoy the speed at which my…
I always enjoy the speed at which my parts arrive! Top notch service.
November 24, 2025
Reply from VTUVIA Electric Bike
Hi Tony,
Thank you for taking the time to leave us a review! We’re thrilled to hear that your parts arrived quickly and that you’re happy with our service. Fast and reliable support is something we always strive for, and your feedback means a lot to us.
Enjoy your ride, and we look forward to serving you again!
Best regards,
The VTUVIAEBIKE Team
VTUVIA SJ26 IS A GREAT BIKE
VTUVIA SJ26 IS A GREAT BIKE. MOT A PROBLEM TILL AROUND 2500 MILES AND STARTED HAVING SOME PROBLEMS. YOUR SUPPORT WAS NOMINAL. HAD A REAL HARD TIME GETTING INFO ON THE CORRECT PARTS TO REPLACE. ALL IN ALL, I AM PLEASED WITH VTUVIA. YOU MAKE A GREAT AND DEPENDABLE PRODUCT.
November 25, 2025
Reply from VTUVIA Electric Bike
Hi Garry,
Thank you for taking the time to share your honest feedback and for riding your SJ26 for over 2,500 miles — that truly means a lot to us.
We are very glad to hear that you find the SJ26 to be a great and dependable bike overall. At the same time, we sincerely apologize for the frustration you experienced when trying to get support and correct replacement part information. That is not the level of service we aim to provide, and your feedback helps us understand where we need to improve.
We are actively working on improving our support experience and making parts information clearer and easier to access for our riders. If you ever need assistance in the future, please feel free to reach out to us directly at support@vtuviaebike.com
, and our team will be happy to help.
Thank you again for your support and for being part of the VTUVIA rider community.
Best regards,
The VTUVIAEBIKE Team
Order was late but they kept in touch…
Order was late but they kept in touch to see if that was ok. Very good customer service.
October 30, 2025
Reply from VTUVIA Electric Bike
Hi Beverly,
Thank you for your understanding! We’re continuously working to improve our order processing to avoid delays in the future, and we’re glad our team could keep you updated throughout. Your feedback is very valuable to us!
Best regards,
The VTUVIAEBIKE Team
Reply from VTUVIA Electric Bike
Thank you so much, Lawrence! We’re thrilled to hear you’re happy with the saddlebags, our service, and the fast shipping. Your support means a lot to us!
Best regards,
The VTUVIAEBIKE Team
The light is a good product
The light is a good product. But it took a very long time to receive it and the tracking is so confusing.
October 14, 2025
Reply from VTUVIA Electric Bike
Hi Phillip.
Thank you for your feedback! We are glad to hear you like the light. We are very sorry for the long delivery time and any confusion caused by the tracking. We are continuously working with our shipping partners to improve delivery speed and make tracking easier to follow. We appreciate your patience and hope you enjoy your purchase!
Best regards,
The VTUVIAEBIKE Team
Good product support.
Quick service and helpful with answering questions about the purchase.
October 9, 2025
Reply from VTUVIA Electric Bike
Hi Brad,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our support team. We always aim to provide quick and helpful assistance, and your feedback means a lot to us.
Best regards,
The VTUVIAEBIKE Team
Excellent Knowledge customer service…
Excellent Knowledge customer service Thank You.
September 12, 2025
Reply from VTUVIA Electric Bike
Hi Stephen,
Thank you so much for your kind words! We are glad our team could provide the support you needed. Your feedback really encourages us to keep delivering excellent service.
Best regards,
VTUVIAEBIKE Team
Fast and efficient
The support team reviewed my issue, sent the parts needed and received them timely
August 22, 2025
Reply from VTUVIA Electric Bike
Hi Mark,
Thank you for your feedback! We are glad to hear that our support team was able to resolve your issue quickly and get the parts to you on time. Your satisfaction is very important to us!
Best regards,
VTUVIAEBIKE Team
Great bikes and accessories
I love all the eccessories I got You guys have good products. I hope you keep it that way.
August 20, 2025
Reply from VTUVIA Electric Bike
Hi Tina,
Thank you for your kind words! We are thrilled to hear you love our bikes and accessories. We will continue working hard to keep providing high-quality products you can enjoy.
Best regards,
VTUVIAEBIKE Team
Amazing customer service
Vtuvia’s customer service is top notch! They called and emailed to let me know when my order shipped, and even followed up with me a couple of weeks after I had received the bike to make sure everything was as I expected. They were very nice and quick to answer any questions I had. I would 100% recommend them!
August 18, 2025
Reply from VTUVIA Electric Bike
Hi P McQ,
Thank you so much for your wonderful feedback! We are thrilled to hear that our team could provide timely updates and support throughout your experience. Your recommendation means a lot to us!
Best regards,
VTUVIAEBIKE Team
Impressive....
The customer service has been very responsive and polite. Item arrived fast and brand new.
I did run into one issue.
But it was an issue on my end.
I forgot to read the fine print.
And they have responded professionally.
I would give it the 5th star.
But I have to pay for a full unit piece, all for a spacer.
Which they will not sell alone, only with the kit.
That 1 star deduction, is only because of that.
I have been impressed with their products.
Definitely would highly recommend them.
July 14, 2025
Reply from VTUVIA Electric Bike
Hi Rickie,
Thank you for your detailed feedback! We are glad to hear you are impressed with our products and our customer service. We understand your concern regarding the part purchase, and we appreciate your honesty. Your recommendation and kind words mean a lot to us!
Best regards,
VTUVIAEBIKE Team
I purchased the SX20 two years ago
I purchased the SX20 two years ago, I have a 20 miles riding every week. So far so good. I can enjoy the outdoor fun and pedal for exercise. low step through and stable system. Truly Knee free.
August 7, 2025
Unprompted review
Reply from VTUVIA Electric Bike
Thank you for sharing your experience! We are thrilled to hear that your SX20 has been reliable and that you are enjoying your weekly rides. It’s great to know the low step-through and stable system are making your rides comfortable and knee-friendly.
Best regards,
VTUVIAEBIKE Team
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