No issues with company great to deal with, with prompt shipping I just expected a lot more from my VVD Rider Desire-but atleast my arms arent sore!+Here's to hoping it lasts longer than my free gift,... See more
Company replied
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Attachments are to (broomstick) hard wish they were softer. Also the alignment doesn’t match the female anatomy so it’s either one or the other. The G-Spot attachment is just too long to actually... See more
Company replied
Website made buying easy. Shipping was fast. Item arrived in great condition.
Company replied
This is honestly a beautifully made and thoughtfully designed product. The saddle style is comfortable, and it delivers a really enjoyable experience overall. My only suggestion… and it’s an important... See more
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Company details
Written by the company
——— ——— Our Stor——————Having spent considerable time in the pleasure industry, we grew weary of the homogeneity in designs and frustrated by the barriers imposed on sex toys. Determined to change the status quo, our team, led by women, embarked on a journey to revolutionize the industry. VVD believes that explore sensuality should be a lifestyle rather than just sex. We're dedicated to helping you find the perfect 'resonance,' whether it's through pinpoint stimulation or multiple sensations. We value all your exploratory needs.
Contact info
China
- vvdofficial.com
4.0
Great
28 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Website made buying easy
Website made buying easy. Shipping was fast. Item arrived in great condition.
March 30, 2026
Reply from VVD
Thank you so much for taking the time to share your wonderful experience with us!We’re delighted to hear that your shopping process was smooth, your order arrived quickly, and the item was in perfect condition. Your satisfaction means everything to us.
If you have any questions or need further assistance, please don’t hesitate to reach out anytime.We hope you enjoy your purchase and wish you a fantastic day!🌹
Wife loves it!
Wife loves it, very erotic and pleasurable. Had a slight problem with a few attachments and the company took care of it PROMPTLY.
VERY PLEASED
January 9, 2026
Unprompted review
Reply from VVD
Thank you so much for your kind review!We’re delighted you and your wife are enjoying it, and glad we could resolve the issue quickly.Your satisfaction means everything to us.If you have any further questions or issues, please don’t hesitate to reach out anytime.
Ordered this for my wife
Ordered this for my wife. Very quick order processing. And arrived on time according to tracking. Online ordering was simple and easy. I have no complaints. As far as the vvd viva desire wife loves it. And and I love it even more.
March 6, 2026
Reply from VVD
Thank you so much for sharing your wonderful experience! We’re thrilled to hear your order was smooth, fast, and arrived right on time—and most importantly, that both you and your wife love the VVD Viva Desire.
Your satisfaction means everything to us. Wishing you both many more joyful moments together! 💛
If you have any questions or issues later on, please feel free to contact us anytime.
The package was open when I received…
The package was open when I received it, non discretionary shipping did not happen, would like to return.
February 9, 2026
Reply from VVD
Hi there, thank you for reaching out and sharing the photos with us. We're truly sorry to see that your item arrived damaged — it looks like it was scratched during transit due to rough handling by the courier. We'd like to make this right for you: we can either send you a free replacement or process a full refund, whichever you prefer. Please let us know how you'd like to proceed. Again, our sincere apologies for the inconvenience.
No issues with company great to deal…
No issues with company great to deal with, with prompt shipping I just expected a lot more from my VVD Rider Desire-but atleast my arms arent sore!+Here's to hoping it lasts longer than my free gift, only survived 1session in my camp, I'd be interested to know how to get a job testing them, cos I've broken plenty🤦♀️🤣
January 4, 2026
Reply from VVD
Thanks so much for your honest feedback! 🙏 Could you please share the specific issues you’ve had? We’d really love to provide you with detailed operation tips and fun usage ideas to help you get the most out of your product. Also, we absolutely love your product tester suggestion—we’ll definitely keep it in mind!
Reply from VVD
🥰 So glad you loved the speedy delivery—we always aim to get your order to you fast! Thanks for the recommendation, it means the world to us. Hope you enjoy your purchase!
Standing ovation
I reached out with an issue w my older VVD rider and they handled it white glove and promptly. I also ordered the Go and wow! I think it can even be used w a partner in a way thats completely unobstructed. Cannot wait to see what else they come out w. 100/100.
December 29, 2025
Reply from VVD
Hi there! We’re absolutely stoked to read your awesome review—it truly means a lot to us🥰. We’re thrilled that we could resolve your old VVD Rider issue with prompt and attentive service.
It’s wonderful to hear you’re loving the Go model, especially its unobstructed design for partner use—that’s exactly what we aimed for when developing this product.
Stay tuned for our upcoming new releases—we’ve got some exciting surprises in store and can’t wait to share them with you.
It's very boring it just doesn't work…
It's very boring it just doesn't work right and it's kind of big it's light but the seat is odd I should of just bought a dildo for 7 times less.would have felt better honestly thinking about just throwing it out takes up to much room. I do like that the dildos have a box and I try to ride the saddle???
December 13, 2025
Unprompted review
Reply from VVD
Hi there, we’re truly sorry this product didn’t live up to your expectations. To be clear, we offer free returns or exchanges specifically for quality or functionality issues—please share further detailed feedback with our customer service team, and we look forward to hearing from you so we can better assist with resolving this matter for you. Many customers have fixed similar fit issues with the seat by adjusting the usage angle or trying a different positioning. Thanks for your honest feedback—it helps us keep improving our products.
Very fast and great quality products as…
Very fast and great quality products as usual!
November 24, 2025
Reply from VVD
Thank you so much for your wonderful feedback—we’re thrilled you loved our fast delivery and top-notch quality as always! Your support means the world to VVD. If you have any questions or need assistance, please feel free to reach out anytime. 💛
Wife complains the saddle is very hard…
Wife complains the saddle is very hard and uncomfortable to mount and ride.
October 1, 2025
Reply from VVD
Thank you for your feedback. We're sorry to hear that your wife found the saddle uncomfortable. As product experiences can vary from person to person, most of our customers find the softness level to be just right for their needs. We appreciate your input and will consider offering softer attachments in future releases.If you have any further questions or concerns, please don't hesitate to reach out.
100% good product - 0% discretion
I give 5 stars to the product, which is excellent. The ergonomic shape is wonderful, soft and confortable. The "accessories" are confortable too and it's 100% garanted that orgasms will come (two in few minutes every time I use it).
Unfortunately I have to give 1 star for the packaging, as privacy were totally ignored! I think that to send such a product with an explicit box is an unforgivable lack of delicacy and respect for the customer! I expected an anonimous cardboard box, but this didn't happen. I've never been such embarrassed in my life!
That's why I give a total of three stars.
August 28, 2025
Unprompted review
Reply from VVD
Thank you for your feedback. We always prioritize customer privacy and our products are always shipped in discreet packaging. The innermost layer is the product and its original packaging. The middle layer is a cardboard box, and the outermost layer is a grey plastic bag. The shipping label also does not contain any product information.
Could you please let us know if you purchased from our official website? There might be some misunderstanding here. We are eager to serve you and resolve any issues.
We didn’t get your contact details. You can reach out to us via our customer service email: service@vvdofficial.com.
Reply from VVD
Awesome to hear you’re loving it! 🙌 If you ever have any questions, we’re always here. Thank you again for your support. Enjoy your ride.
Top 2 for sure!
I was hesitant at first but really liked the style compared to the standard “machine”, and it went above and beyond my expectations. Prior the hitachi was my go to, this may be my next! Gets all the right places. Remote can be a little complicated but I enjoy the randomness.
June 9, 2025
Reply from VVD
Thank you so much for giving us a chance! We’re thrilled it exceeded your expectations and might even replace your go-to 😉 Appreciate the feedback on the remote — we’ll definitely keep that in mind for future improvements!
Wonderful product… please just strengthen the clitoral vibration is honestly a beautifully made and…
This is honestly a beautifully made and thoughtfully designed product. The saddle style is comfortable, and it delivers a really enjoyable experience overall. My only suggestion… and it’s an important one… is please make the clitoral vibration stronger. For me, it just didn’t have quite enough intensity to take things over the edge. If that feature were more powerful, it would be absolutely perfect. Still, it’s a great product with a lot of potential, and I’m really happy I purchased it.
May 10, 2025
Reply from VVD
Thank you so much for your kind and thoughtful review! We're really happy to hear you enjoyed the design, comfort, and overall experience of the product.
We truly appreciate your honest suggestion about increasing the clitoral vibration strength — that kind of feedback is incredibly helpful. We've shared it with our product development team as we’re always looking for ways to improve and make your experience even better.
Your support means a lot to us, and we're so glad you chose our product. 💜
After cancelling the order
After cancelling the order, I received this request for a review. Customer service is dismal, at best. They tell me I have to wait until I receive my order. Which I cancelled before it was shipped. Now I have to deal with a Chinese company and hope PayPal will support me. Don’t waste your time and $
May 11, 2025
Unprompted review
Reply from VVD
Hi there, we're truly sorry to hear about your experience and understand your frustration.
We’d like to clarify that our refund policy covers three different situations to ensure fairness and efficiency for all our customers:
If the order hasn’t shipped yet, we process the cancellation and refund as soon as we receive your request.
If the order has already been shipped, we’re unfortunately unable to intercept it. In this case, we kindly ask that you reject the package upon delivery, and once it’s returned, we’ll process your refund right away. Due to system syncing delays, sometimes the shipping status may not update instantly, even though the order is already being processed. We assure you this is not intentional.
If the order has been delivered, and there are any issues such as damage, missing items, or quality concerns, we always offer a replacement or full refund immediately.
We value your feedback and are actively working to improve our communication and service. Your satisfaction means everything to us, and we hope to have the chance to make things right. Thank you for your patience and understanding.
Reply from VVD
Thank you so much for your kind words! We're thrilled to hear that you're happy with both the delivery and the product. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. Enjoy your purchase!
Reply from VVD
Absolutely love hearing that! Our team works really hard to provide the best possible experience, so it means a lot to know we're on the right track. If there’s anything more we can do for you, or if you have any other suggestions, please let us know. Have a fantastic day!
Wife had some hesitation at first
Wife had some hesitation at first with her gift however after giving it a ride, her mind had totally changed. She is now looking forward to have it as an added addition to the occasional fun night!!
March 10, 2025
Reply from VVD
That's wonderful to hear! It's always great when a gift ends up being a hit, especially after some initial hesitation. I'm so glad your wife gave it a chance and now loves it. It sounds like it's going to make for some really fun and memorable nights. If you ever need help finding another special something, we're here to assist. Enjoy those fun nights!
Good Product, Great Customer Support
The Product is a 4/5 for us. Almost 5/5.
Nevertheless it was a 5* experience. Awesome customer support via whatsapp and really fast delivery
March 14, 2025
Unprompted review
Reply from VVD
We're thrilled to hear that you're so close to giving us a perfect 5/5 rating for the product! It's always great to know we're almost there. And we're even happier to hear that your overall experience was 5-star, especially with our customer support and fast delivery. We strive to make every interaction seamless and enjoyable. If there's anything we can improve or if you have any more feedback, please let us know. We're always here to help and ensure you're completely satisfied. Thank you for your kind words!
Reply from VVD
We’re thrilled to hear that you had such a unique and satisfying experience with our toy. Your 1000% recommendation means the world to us. We’ll continue to strive to provide you with the best possible service. Thank you again for choosing VVD.
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