Vyjoy Reviews 

503
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, including items not arriving, incorrect products being sent, or receiving products that were not as advertised. Reviewers also frequently mentioned that the products received were of poor quality or did not function as expected, often describing them as A common complaint was the inability to contact the company, with numerous emails and messages going unanswered. This lack of communication extended to refund requests, as many customers struggled to get a response or receive their money back for undelivered or faulty items. Some people also felt that there were issues with practices, such as changing return addresses or adding extra items to orders.

What people talk about most

Order

Reviewers express significant dissatisfaction with their orders, frequently reporting that items never... See more

Product

People report negative experiences with product, often receiving items that are not as advertised or are of... See more

Customer communications

Clients share negative opinions on contact, with many reviewers reporting significant difficulties reaching... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a lack of communication... See more

Refund

Customers consistently note negative experiences with refund, often reporting no reply from customer service... See more

Reviews shaping this summary

Rated 2 out of 5 stars

As per usual, product advertised on the internet, absolute rubbish, these companies have people that can jazz up any advert/video to make things look good

Rated 1 out of 5 stars

Weak metal handle on the aerator sheared after just 4 hours of use. The foot plate is strong and robust but then unequal torque from the soil vacuum on use transfers to the weakest point! The t juncti... See more

Company replied

Rated 1 out of 5 stars

I ordred an item on the 3rd August,and on the 9th i recieved a message item on its way but until 15th nothing delivered,as i purchased through kalana i made a complain and the funds were refuned toda... See more

Rated 1 out of 5 stars

I ordered 1 magnetic fly threader for fishing they sent and charged for 3. When they arrived... As a seasoned fly Fisherman I find this line thread device useless. Despite several attempts... See more

Company replied


Company details


Contact info

1.7

Bad

TrustScore 1.5 out of 5

503 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(503)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My purchase was exactly as shown and…

My purchase was exactly as shown and described and one of the most clever and useful pieces of garden equipment. After I cleared my patio I loaned it to my daughter and she was very impressed at how easy it was to use and did the job.

September 4, 2023
Unprompted review
Rated 4 out of 5 stars

Very Pleased Except for Fastway

I was very pleased with almost everything regarding the whole process from ordering right up to delivery
The only minor complaint I have is when I was tracking my parcel it old me it had arrived in Ireland and then no update until it arrived sometime later

My major concern would be that they use Fastway which jut leave parcels on top of hedge at roadside or throw item over the gate. All other couriers deliver to the door.
This would cause me concern were I to place another order

September 8, 2023
Unprompted review
Rated 1 out of 5 stars

Product not as described

Product not as described

No long pole provided and no instructions
just a box of fiddly parts.

I emailed Vyjoy to request a refund and to date I've not had the courtesy of a reply

August 13, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, still waiting months after ordering and they say it was delivered without any proof.
Order at the risk of loosing your money

September 9, 2023
Unprompted review
Rated 1 out of 5 stars

Do not touch with a barge pole. Nice (ish) but expensive product arrived incomplete and no response from customer service

I bought what looked like beautiful conical coffee cups that sit on a stone base - took a while to arrive.
Bashed unimpressive packaging for the cost (these were not a cheap as chips item and were to be a gift) and one arrived minus the base so useless as nothing to stand it on when not being held so unless you are an accomplished coffee cup spinner a now pointless item. I have emailed customer service twice without so much as an acknowledgement let alone any attempt to resolve the problem. Do not touch this company with a barge pole.

September 6, 2023
Unprompted review

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