Where is my package?
I bought and paid, but no information about the package was sent to me. I have been paying for ten days without any message. I feel cheated.
October 14, 2026
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Company details
Written by the company
Vyser is an independent eyewear label built on a simple conviction: sunglasses are a styling decision, not an afterthought. Every frame in our collection is chosen for line, proportion and presence — the kind of piece that defines a look rather than finishing it. We design for people who treat getting dressed as a form of expression. Sculptural cat-eyes, pared-back rectangles, oversized shields, tinted lenses in colours that read as deliberate. Our collections are released in tight, considered drops rather than endless catalogues, so what we carry is what we stand behind. Every pair ships with UV400 protection as standard, in protective packaging designed to survive the journey. We ship worldwide from our fulfilment partners, with tracking provided on every order and transit times stated clearly at checkout. International customers should note that any import duties or taxes applied by the destination country are the responsibility of the recipient.
Contact info
75E 3Rd St, 82801, Sheridan, United States
- support@vyser-eyewear.com
- vyser-eyewear.com
2.8
Average
4 reviews
No recent history of asking for reviews
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too big and heavy
October 14, 2026
Reply from VYSER Eyewear
Thank you for the feedback. Fit is personal, and the frame you chose sits on the larger end of our range — it’s built with acetate, which gives it presence but also more weight than a thin metal frame. If you’d like, reach out to support@vyser.com with your order number and we’ll help you find a lighter, narrower silhouette from the collection. We’re happy to arrange an exchange.
You guys never shipped my glasses and i…
You guys never shipped my glasses and i wasted 50$
October 14, 2026
Reply from VYSER Eyewear
Hi Nolen, thank you for reaching out, and we understand how frustrating it is to wait for something you’re excited about.
Good news: your order was shipped on October 5 and is on its way to you. International shipments go through customs clearance before reaching the local carrier, and during that stage tracking can go a few days without new updates, even though the package keeps moving. Your order is still within our normal delivery window for the US, so it should be with you soon.
Your tracking details were sent to the email on your order when it shipped, and we’re happy to resend them anytime. If you need anything at all, just write to us at support@vyser-eyewear.com and we’ll take care of it personally.
VYSER Eyewear Team
My item has not shipped yet despite…
My item has not shipped yet despite saying it has and pretty sure I’ll never get it .
October 1, 2026
Reply from VYSER Eyewear
Hi Vance, thank you for your feedback, and we understand the worry when tracking doesn’t seem to move.
Your order was shipped on October 2 and is on its way to you. International shipments go through customs clearance before reaching the local carrier, and during that stage tracking can go several days without new updates, even though the package keeps moving. Deliveries to Hawaii can also take a few extra days, but your order is still within our normal delivery window, so it should be with you soon.
Your tracking details were sent to the email on your order when it shipped, and we’re happy to resend them anytime. If you need anything at all, just write to us at support@vyser-eyewear.com and we’ll take care of it personally.
VYSER Eyewear Team
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