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See what reviewers are saying
We are a small non-profit. When things are going well, there are no issues. Easy to use and straight forward site tools. When things go wrong, support is lacking. We needed to generate ROEs for two se... See more
Easy to use, always the team is available if a problem appears, answering in a very timely manner. Reasonable price. I found this software is the most user-friendly. With clear reports. With time I... See more
Company replied
We’ve been using Wagepoint since 2018, and I can confidently say they’ve been one of the most reliable partners in our business. Their platform makes payroll ridiculously simple—clean interface, intui... See more
Company details
Written by the company
Simple payroll software built just for small businesses and backed by the world's friendliest team. Wagepoint is simple cloud-based payroll software built just for small businesses of all industries and the accounting and bookkeeping partners who support them. Backed by the world’s friendliest team, Wagepoint is always supportive, never stuffy and refreshingly human. We make payroll magic happen for more than 30,000 small businesses, accountants and bookkeepers across Canada.
Contact info
Suite #1110, 240-70 Shawville Blvd. SE, T2Y 2Z3, Calgary, Canada
- 1-877-757-2272
- sales@wagepoint.com
- wagepoint.com
3.4
Average
273 reviews
Replied to 22% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wagepoint is a one-stop shop!
Wagepoint is a one-stop shop for payroll. We have been using Wagepoint for over 3 years and they are growing with more improving and support team are fantastic, very knowledgeable and quickly response on our request.
Our client and payroll team are happy using Wagepoint
March 17, 2022
Reply from Wagepoint
And we are extremely happy to have you as part of the Wagepoint family :) Thank you vey much for you review and your support over the last 3+ years!!!!
Reply from Wagepoint
A little friendly reminder is the least we can do for you, Leslie. Especially when you have bigger things to be worrying about! Thanks for the review :)
Thank you for your professionalism
March 17, 2022
Reply from Wagepoint
No, Thank you for your review and your continuous support over the past 3 years :)
I started using Wagepoint December…
I started using Wagepoint December 2020. I absolutely love the ease and proficiency of the application. I had a couple questions that I requested help with this past year, and the Wagepoint staff were quick to respond and clear up my confusion painlessly.
Very happy customer.
March 17, 2022
Reply from Wagepoint
Tom, no matter how big or small the issue may be we are always happy to help you or any other customer that is in need of our help :) Thank you for your review and your support over the last 2 years!!
I am satisfied with the help offered.
I am satisfied with the help offered.
I would like to call in and speak with someone rather than email as my personal preference.
Michele
March 16, 2022
Reply from Wagepoint
Thank you for you review Michelle! We really value and appreciate your feedback.
Reply from Wagepoint
We are extremely happy to hear that, Phil! Thanks for the review :)
Reply from Wagepoint
Millicent, we are so happy to hear that we are continuing to exceed your expectations! Thanks for the review :)
Improvments
It is a really really great payroll program, however it needs some adjustments. It is good to have customer services to assist whenever you have a problem or a question, but i should be allowed to do adjustments instead of opening a ticket for something like adjusting month or updating some information from previous months. Also it would be really time saving if your customer can adjust amounts of receiving money either by cheque or by direct deposit and i ofcourse need to be able to print the T4 for the employees for example someone is not using emails how will that employee receive his T4. These are the main points that need adjustments.
March 16, 2022
Reply from Wagepoint
Sherin, thank you so much for taking the time to write this review. Whether it’s the good, the bad, and everything in between, we care about your feedback and value your insights about how we can do better. It's clear that we have missed the mark in a few areas so we will take this feedback and put it the right peoples hands so that we can continue to improve!
Reply from Wagepoint
Well Melaku, you're pretty awesome yourself! Thank you very much for the review.
RELIABLE
RELIABLE - Always reachable when you need support. - C. Smith, Savvy Lemon - Fresh Business Solutions
March 16, 2022
Reply from Wagepoint
Everyone needs a little helping hand every now and then and we are happy to be that helping hand, Carrie! Thanks for the review :)
The things I like most about Wagepoint…
The things I like most about Wagepoint are Direct deposit, automatic running of monthly payroll, creation and submission of T4s, integration with QuickBooks, responsive customer support, good value, an employee portal.
March 16, 2022
Reply from Wagepoint
Jane, we really like you as well! We are glad that Wagepoint is able to help with all your payroll needs. Thank you very much for the review :)
The people in the support team at…
The people in the support team at wagepoint are knowledgeable, patient, professional and friendly. I feel i get good support and when i need it.
March 16, 2022
Reply from Wagepoint
And you deserve nothing less, Christene :) Thank you very much for the kinds words, I'll be sure to pass this on to the support team.
thank you guys
thank you guys, you have to improve your reports option- like employer cost, file to apply hours with bonuses option, ext.
Br,
March 16, 2022
Reply from Wagepoint
Alex, we truly do value your opinion as it provides us with the feedback that enables us to continue to make strides in improving and providing the best possible service for our customers!!
Love it most of the time
Love it most of the time. Only time discontent happens is when staff quit and have to be paid out in an "off cycle pay" and doing the final holiday pay etc. Insructions are confusing. The assistance provided is always great and for us is fairly prompt
March 16, 2022
Reply from Wagepoint
I am glad to here that our customer support team are providing you with such great service, Greg :) We also appreciate your feedback, whether it is good or bad it provides us with a better understanding of things we are doing well and how we can improve!!
I don't know what's happening to your…
I don't know what's happening to your app but I encounter the same issue each time I try to login. Now, I cannot login because it says "invalid username". I hit the "forgot password" and here I am being bounced back and forth from hitting Reset password in your email to Restore Password and back to Reset... It is soooo frustrating.
March 14, 2022
Reply from Wagepoint
Virginia, thank you very much for taking the time to write this review and provide us with this information. We are very sorry that you have been dealing with this situation. I will connect with our support team and have them look into this ASAP!!
Reply from Wagepoint
Jane, thank you very much for your review. We are very happy that Wagepoint has provided you with nothing but great service :)
Very easy to use
March 10, 2022
Reply from Wagepoint
Payroll should be nothing but easy so we are glad Wagepoint has made it this way for you! Thank you for the review.
Very responsive customer service.
March 10, 2022
Reply from Wagepoint
This puts a smile on our face, Dave! We pride ourselves on providing the best service possible. Thank you very much for your review :)
It's easy to use and intuitive
It's easy to use and intuitive. Easy to setup and get going with. Any issues I have had, support have been wonderful and super helpful with the answers in a timely manner. Highly recommend.
March 10, 2022
Reply from Wagepoint
Annette, we want you out there enjoying the game not stressing over payroll. Thank you so much for your review and GO DAWGS!!!
Program is great!
March 10, 2022
Reply from Wagepoint
We are very happy to hear that Wagepoint is providing you with a great service!! Thank you so much for the review.
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